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7/27/2019 Global System hdkjfhkdsfhkdskjfkdskfdskhkfkdsflsdklflkslkfldslflsdlflsdjldljldlflds;lf;s;lf;lsd;lf;lds;lf;dsf;lkds;lfl;kds;lfk;ldsk;lflds;klf;sld;kf;ldk;lf;ldsfsdkfds;kdfk;ldsl;ks;lf;ldsl;fldkf;ld
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Enterprise & Global Mgt ofInformation Technology
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Introduction
As the 21st century unfolds, many companies are
transforming themselves into global powerhouses via
major investments in-
o Global e-business
o Business and IT
o E-commerce
o
Other IT initiatives There is a need for business managers and professionals
to understand how to manage this vital organizational
function.
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Learning Objectives
Explain the effect on global e-business
strategy and the trends toward a
transnational business strategy byinternational business organizations.
Identify cultural, political, and geoeconomic
challenges that confront managers in the
management of global informationtechnologies.
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Section I
Managing Information
Technology
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Managing Information Technology
Three major components
1. Managing thejoint developmentand
implementation of e-business and ITstrategies
2. Managing the development of e-
business applications and the research
& implementation of new IT
3. Managing the IT processes,
professionals, & subunits with the IT
organization & IS function
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Managing IT
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Managing the IS Function
Organizing IT
Centralization
Decentralization
Latest trend
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Managing the IS Function
(continued)
Managing Application Development
Involves managing activities such as
systems analysis and design
applications programming
project management
quality assurance
systems maintenance
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Managing the IS Function
(continued)
Managing IS Operations
Managing the use of hardware, software,
network, and personnel resources in datacenters/computer centers within an
organization
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Managing the IS Function
(continued)
Managing IS operations (continued)
Operational activities requiring
management Computer systems operations
Network management
Production control
Production support
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Managing the IS Function
(continued)
Managing IS Operations (continued)
System Performance Monitors
Monitor processing of computer jobs
Helps develop a planned schedule
Produce detailed stats for planning and
control of computing capacity
Process control
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Managing the IS Function
(continued)
Human Resource Management of IT
Recruit qualified personnel
Develop, organize, and direct thecapabilities of existing personnel
Train employees
Design career paths and set salary andwage levels
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Management Roles
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Managing the IS Function
(continued)
The CIO and Other IT Executives
Chief Information Officer (CIO)
Oversees all use of IT in many companies.
Brings the IT function into alignment with
strategic business goals
Concentrates on business/IT planning and
strategy
Helps develop strategic uses of IT in e-
business and e-commerce
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Managing the IS Function
(continued)
Technology Management
All IT must be managed as a technology
platform for integrated e-business and e-commerce systems
May assign a Chief Technology Officer
(CTO)
In charge of all IT planning and deployment
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Managing the IS Function
(continued)
Managing User Services
Functions to support and manage end
user and workgroup computing Provides both opportunities and problems
for business unit managers
Help desks
Establish and enforce policies
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Failures in IT Management
IT is not being used effectivelyby companies that
use IT primarily to computerize traditional business
processes, instead of using it for innovative e-
business processes
IT is not being used eff ic ient ly by IS that provide
poor response times and frequent down times or
when application development projects are notmanaged properly
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Failures in IT Management
(continued)
Management Involvement and
Governance
Senior management needs to be involvedin critical business/IT decisions to
optimize the business value and
performance of the IT function.
Requires development of governance
structures that encourage active participation
in planning and controlling the business uses
of IT.
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Section II
Managing Global IT
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The International Dimension
A vital part of managing an e-business
enterprise in the internetworked globaleconomies and markets of today.
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Global IT Management
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Cultural, Political, and
Geoeconomic Challenges
Cultural challenges
Differences in languages
Cultural interests
Religions
Customs
Social attitudes Political philosophies
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Cultural, Political, Geoeconomic
Challenges (continued)
Political challenges
Rules regulating or prohibiting transfer of
data across their national boundaries Severe restrictions, taxes, or prohibitions
against imports of hardware and software
Local content laws Reciprocal trade agreements
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Cultural, Political, Geoeconomic
Challenges (continued)
Geoeconomic Challenges
The effects of geography on the
economic realities of internationalbusiness activities
Distance
Real-time communication
Lack of good-quality telephone and
telecommunications service
Lack of job skills
Cost of living and labor costs
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Global e-Business Strategies
Moving away from
Autonomous foreign subsidiaries
Autonomous foreign subsidiaries,dependent on headquarters for new
processes, products, and ideas
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Global e-Business Strategies
(continued)
Moving toward
Reliance on information systems and
Internet technologies to help integrateglobal business activities
An integrated, cooperative worldwide
hardware, software, and Internet-based
architecture for IT platforms
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Global e-Business Applications
IT applications depend on a variety of
global business drivers, caused by the
nature of the industry and itscompetitive or environmental forces
Global customers
Global products Global operations
Global resources
Global collaboration
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Global IT Platforms
The technology infrastructure
Technically complex
Major political and cultural implications Challenges
Managing international data
communications networks Network management issues
Regulatory issues
Technology issues
Country-oriented issues
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Global IT Platforms
(continued)
The Internet as a Global IT Platform
Companies can
Expand markets Reduce communications and distribution
costs
Improve their profit margins
Low cost interactive channel for
communications and data exchange
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Global Data Access Issues
Transborder data flows (TDF)
Data flow across international borders
over telecommunications networks ofglobal information systems Many countries view TDF as violating their
national sovereignty
Others, as violating their laws to protect thelocal IT industry or to protect local jobs
May view TDF as a violation of their privacylegislation
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Global Systems Development
Challenges
Conflicts overlocal versus global system
requirements Difficulties agreeing on common system
features
Disturbances caused by systemsimplementation and maintenance
activities
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Global Systems Development
(continued)
Challenges (continued)
Trade-offs between developing one
system that can run on multiple computerand operating system platforms, orletting
each local site customize the software for
its own platform
Global standardization ofdata definitions
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Global Systems Development
(continued)
Systems Development Strategies
Transforming an application used by the
home office into a global application Setting up a multinational development
team to ensure the system design meets
the needs of local sites as well as
headquarters
Parallel development
Centers of excellence
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