gcsv2011 volunteer retention and evaluation - m friend and wendy j

Volunteer Retention and Evaluation

Mary Friend, CVA and Wendy Johnson, CVA

Who we are Mary Friend, CVA Wendy Johnson, CVA CIAVA

Central Indiana Association of Volunteer Administration

Housekeeping Time management Questions

Volunteer Position Descriptions Diversity in Volunteer Opportunities Understanding Volunteer Motivations Training Supervision Communication Recognition Evaluation

Focus

Surprise!

Not all volunteers will return.

(And that’s okay.)

Written position descriptions outline the volunteer’s role, what is expected of them and what they can expect from the organization.

Can be used in recruitment, placement and evaluations.

Important to update regularly. Important components:

Title Qualifications

Purpose CommitmentSupervision TrainingResponsibilities

By nature, volunteers have diverse skills and motivations so offering diverse volunteer opportunities will attract and retain volunteers.

Diverse opportunities will allow interested volunteers to advance within your organization.

Having different types of opportunities will also assist with transitioning volunteers.

Types of diversity:Time commitments QualificationsPhysical demands ResponsibilitiesLocation

Motivations Volunteers come to your organization for a

variety of reasons. Important to have diverse opportunities to

meet diverse motivations. Motivations why people volunteer:

Believe in your missionWant to help or make an impactTo learn, use or build a skillFor their resumeFor social reasonsFor something to do

Provides information that volunteers need in order to do the task(s) you are asking of them.

Instructs volunteers how the organization wants things to be done.

See / Hear / Do Different formats :

Classroom settingVirtually or on videoOne-on-oneOn-the-job

12 Basic Needs of Every Volunteer – Helen Little1. Specific manageable task

2. A task that matches motivation

3. A good reason for doing task

4. Written instructions

5. A reasonable deadline

6. Freedom to complete task

7. Everything necessary to complete task

8. Adequate Training

9. A safe, comfortable, friendly environment

10. Follow-up

11. Opportunity to provide feedback

12. Appreciation, recognition and awards

Supervision

What to Share Volunteer Stories, Pictures, and Successes Organizational News Volunteer News

How to Share Print Media: Newsletters, Press Releases, Annual

Report Social Media: Facebook, Twitter, Blog, Websites Email Blasts: ChimpMail, Exact Target, Constant

Contact

Communication – Stay in the Loop

Simple, Low Cost Extravagant, High Dollar Bottom Line – Say “THANK YOU!”

Be Consistent Be Sincere

Recognition

People Staff and Volunteers

Activities Tasks: Day-to-day Special Events

Processes Annual evaluation Program Audit

Evaluation

Long term effect:

A win-win-win-win For volunteers, staff, clients, and the

organization

Resource Guide from all CIAVA Sessions CIAVA

Central Indiana Association of Volunteer Administration

Certified Volunteer Administrator (CVA) credential

More Information

Thank You for attending our session and

the 2011 Governor’s Conference!