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Gathering the Evidence for E-book Collection Development: A Survey of Academic and Clinical
Library UsersBarbara L. Folb, MM, MLS, MPH
Charles B. Wessel, MLSLeslie J. Czechowski, MA, MLS
E-book Definition
“Electronic versions of print books that can be read on a computer or an electronic device such as a pda.”
-or- “Electronic information sources such as
UpToDate which have no print equivalent, but feel like a book to you in terms of their content, length, and purpose”
STUDY QUESTIONS
Main Question
Who is using the e-book collection?
What Information Tasks Do E-books Support?
Factors Influencing E-book Use?
METHODS
Survey Design
• Online probability sample survey• Sample frame: list of HSLS remote access
passwords• Stratified UPMC/Pitt• Total number surveyed: 5,292 • Survey period: March – April 2009
RESULTS
Response
• 871 complete,108 partial responses– University 476: • 434 complete, 42 partial responses
– UPMC 503: • 437 complete, 66 partial responses
• Response rate of 16.5-18.5%
DEMOGRAPHICS
Administrator, Manager, Supervisor
Other
Other patient care
Support staff
Nurse
Attending Physician
Researcher
Intern, Resident, Fellow
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
Respondent roles at UPMC(n=494)
Other University Role
Undergraduate
Postdoctoral or Fellow
Staff
Graduate or Medical Student
Faculty or Teaching Role
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Respondent roles at the University of Pittsburgh (n=728)
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%
<21 21-30 31-40 41-50 51-60 61-70 71-80 81-90
Age Distribution, Pitt and UPMC
Pitt
UPMC
Not applicable
Not at all comfortable
Not comfortable
Somewhat uncomfortable
Neutral
Somewhat comfortable
Comfortable
Very comfortable
0 100 200 300 400 500 600
Level of Comfort with Computers, All Respondents (n=873)
USE OF E-BOOKS
Awareness, Use of E-books
• 65.5 % (n=599/914), aware of HSLS e-books
• 55.4% (n=505/911) used an HSLS e-book in the past year
• Awareness, use correlated with role
0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%
100.0%
Nurses (n=72) Other Clinical Care (n=34)
Attending Physicians
(n=73)
Interns, Residents, and
Fellows (n=100)
As a clinician, have you ever used e-books to support clinical care? (positive responses)
AVAILABILITY, CONTENT ACCESS
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
Don't knowCompletely disagree
Moderately disagree
Neutral Moderately agree
Completely agree
User Confidence in Ability to Locate Books in the HSLS Collection
e-books (n= 899)
any HSLS book (n=914)
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Don't know Completely disagree
Moderately disagree
Neutral Moderately agree
Completely agree
User Confidence They Can Access E-books at Point of Need (n=897)
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Don't know Completely disagree
Moderately disagree
Neutral Moderately agree
Completely agree
User Confidence They Have Time to Get HSLS Print Books When Needed (n=914)
DISTANCE AND E-BOOK USE
PHYSICAL LIBRARY, WEBSITE, AND E-BOOK USE
Yes Non (%) n (%)
Yes 617 (66.9%) 20 (2.2%)
No 262 (28.4%) 23 (2.5%)
χ 2= 10.765, df=1, p<.0001
(n=922)Are Website and Physical Library Use Correlated?
Use Physical Library?
Use Library Website?
Yes Non (%) n (%)
Yes 262 (44.7%) 137 (23.4%)
No 87 (14.8%) 100 (17.1%)
Are E-book and Print Book Use Correlated?(n=586)
Use of Library E-book?
χ 2=19.365 , df=1, p<.0000
Use of Library Print Book?
FORMAT PREFERENCE BY BOOK TYPE
0.0% 20.0% 40.0% 60.0% 80.0% 100.0%
Reference Book (n=819)
Pharmaceutical (n=698)
Protocol (n=626)
Handbook or Manual (n=734)
Textbook (n=784)
E-book preferred
0.0% 20.0% 40.0% 60.0% 80.0% 100.0%
Reference Book (n=819)
Pharmaceutical (n=698)
Protocol (n=626)
Handbook or Manual (n=734)
Textbook (n=784)
Flexible about Format*
*Responses that indicated they would use their least preferred format if it was more convenient at the time of use, or indicated no preference, are coded as flexible.
E-BOOK FEATURES
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Figure 3 Importance of e-book Features (n=863)*
Print Sections
Save Sections
Fulltext Search
Bookmarking
Highlighting
Annotation
*Includes respondents who never used an HSLS e-book. Results did not change when restricted to only e-book
Major Conclusions
• Format flexibility• Information need, not format, drives use• Physical and virtual library use correlated• Promotion via library website • Federated searching valued• Catalog access used less than web access• Print, save features a priority
Implications for Library Practice
• Reduction of duplication possible• Repackage catalog for web• Web presence• Federated search• Active promotion• Lobby for features users want
For further information
• Barbara Folb - folb@pitt.edu
• Article, JMLA, July 2011
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