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The practice of law is changing very rapidly, mainly due to a combination of technology and globalization. Traditional Law Firms and Law Schools are being left behind rapidly. Lawyers have enjoyed being part of a relatively protected and exclusive community, with few price pressures, little transparency over cost structures, billing by the hour, rather than offering fixed price deals, and a mystique that until now has meant they faced few challenges from their clients in the way they worked. The future will be far less comfortable. Successful Law Firms will require far stronger customer focus: under promising and over delivering, exceeding expectations every time. It means deep insight into what it actually feels like to be a customer, with an intuitive understanding of what really matters. Here are 10 key legal trends which relate to each other to differing degrees, depending on where you are in the world: 1. Deregulation – eg in UK, with approval of the so-called Tesco Law, allowing corporations to offer a wide range of legal services. Traditional Law Firms are now able to raise capital in the market through public share listings, and rapidly expand, in competition with any company who wishes to enter the same market. Expect changes in the way that legal services are marketed. 2. Outsourcing – Forrester estimates that outsourcing of legal services to emerging markets could be an industry worth more than $4 billion by 2015. Many tens of thousands of legal jobs have already moved offshore – mostly lower grade roles for tasks such as document preparation. Some of this is outsourcing to Law Firms in the same nation, the rest is offshoring, particularly to India, where hourly cost may be only 10-20% of a US or European equivalent. Legal Process Outsourcing will continue to grow rapidly as corporations become more confident that issues relating to confidentiality and security are being dealt with. As part of this shift, we are also seeing huge growth of new legal graduates in nations like India – over 20,000 a year. 3. Globalisation – as legal requirements of multinational clients grow more complex, many Law Firms have globalized to keep pace, offering specialist advice in many different countries, as well as centers of excellence in specialty areas. 4. Virtual Law Firms – in the past, many of the best-known Firms drew most of their talent from a small geographic area, often in competition with other leading Firms. Most staff sat in traditional offices, where they saw clients, and worked full time. Virtual Law Firms are growing very fast in numbers. They may have a very small physical office, with team members working from home or various other locations, maybe part-time. They benefit from the fact that it is unusual these days for people to go and see a lawyer. More often, the lawyer will visit them – especially the case in corporate legal practice. Team members often work on a freelance basis, earni

TRANSCRIPT

Dr Patrick Dixon Chairman Global Change Ltd

Future Law Firms - 10 Key Trends

http://www.globalchange.com

If  you  started  with  a  blank  sheet  of  paper  to  create  a  third  millennial  law  firm  or  

legal  department  for  corpora9on,  what  would  it  

look  like?  

Related               Ideas              

Issues                                                       Agile                                                                                                              4

• Click  to  edit  Master  text  styles

$40bn a month

£1 trillion debt 33% bought back

Text

The future is about

EMOTION

Speed  will  ma+er

even  more  

21

80%  lost  in  10  seconds  

               

       Mul2-­‐channel            

Lawyer  Chat  –  Social  Media

De-­‐regula2ng  law  firms  

100  applica9ons  to  beAlterna9ve  Business  Structures

• 1 in 3 top 40 firms looking at non-legal practice merger in 2 years

• 2  firms  “likely”  to  seek  finance  and  public  lis=ng    =<£50m

• 6  firms  “possible”  with  non-­‐legal  firm  in  next  2  years    =<£20m

• Parabis  Group  -­‐  £50m  investment  from  Duke  Street  Capital,  to  acquire  other  law  firms  in  insurance  • Quindell  PorColio,  outsourcing  company,  paying  £19.3m  for    firm  that  specialises  in  personal  injury• Slater  &  Gordon,  law  firm  publicly  traded  in  Australia,  buys  Russell  Jones  &  Walker  for  £53.8m.

Mergers  and  Globalisa2on

Consolida9on• 75%  law  firms  in  early  discussions

• US  Law  Firm  mergers  up  80%  2011  

Virtual  Firms  Smaller  Offices

Virtual  Law  Firms  –  451k  artwicles

Life  is  too  short  to  visit  lawyers

• No  need  for  big  offices

Axiom  Legal

Mul9na9onals  run  into  the  Cloud

• 25%  large  corpora9ons  plan  par9al  migra9on  in  2  years• 11%  in  12  months• 30%  global  market  in  UK  –Financial  services

• $56bn  /  year  (Gartner)• $150bn  by  2013  • SoXware  as  a  service• Infrastructure  as  a  service• PlaZorm  as  a  service• 90%  MicrosoX  R&D

OutsourcingLegal  Processes

1 billion children à cities

4 couples needed to produce just

one great-grandchild

India  Legal  Jobs  à  US

Infosys  alone  =  25,000  IT  graduates  each  year  

• India  22,000  Law  gradua=ons  pa <20%  labour  cost      Legal  process  $650m                          to  India  pa:  $4bn  2015                                                                                                                                                                                                                                                                      (Forrester)

Commodi2sedLower  Fees

Fixed  Fees  for  Defined  Service

• Legalzoom• Cyberse.le• Completecase.com• Google  scholar

Access  to  legal  advice  for  $49

£50

Legal  SearchCommunity  Knowledge

• Zettabyte = 1024 ExabytesExabyte = 1024 PetabytesPetabyte = 1024 TerabytesTerabytes = 1024 Gigabytes That's a data explosion of 44x in

Data

Why Searchhad to change

social networks just in time

More  LawsRush  to  new  regula9ons

Global  Warming  -­‐  facts

Why  Biofuels  Are  No  Answer

USA

Beyond  Compliance

Advice  on  Behaviour

 -­‐  Insider  dealing  was  thought  smart  –-­‐  Bribes  were  set  against  corpora>on  tax  -­‐    

Compliance is Dead except as a defensive strategy

•Faster•Mul=channel•Deregulated•Merged  /  global•Virtual

•Outsourced•Commodi=sed•Automated•More  complex•Beyond  compliance

If  you  started  with  a  blank  sheet  of  paper  to  create  a  third  millennial  law  firm  or  

legal  department  for  corpora9on,  what  would  it  

look  like?  

Dr Patrick Dixon Chairman Global Change Ltd

Slides and Videos - globalchange.com

13.5 million unique visitors - 4 million video views

http://www.globalchange.com

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