future of citizen engagement & asset management with citysourced and cityworks

Mobile Platform as a Service for Citizens

INTRODUCTIONS

TODAY IN LONGVIEW

WHAT’S NEXT?

Q&A

THE FUTURE OF CITIZEN ENGAGEMENT AND ASSET MANAGEMENT IN LONGVIEW WITH CITYSOURCED & CITYWORKS

Extend access of Cityworks reporting to anywhere on the web

No software to install; deploy in under 4 weeks

Includes Cityworks API for two-way integration

Turnkey solution requiring no IT support

Cost: $3,600 for 3 years

Cityworks

Partner

Proven ROI

Extensible

CITIZEN ENGAGEMENT GIS CENTRIC SOLUTION INTEGRATED DIRECTLY WITH CITYWORKS

Quickly roundtrip a citizen service request through Cityworks

DEMO

CitySourced and Cityworks

The ProblemWho’s in charge here?

As a citizen:

1. I don’t really care

2. I just want the issue fixed

3. Complexity = Disengagement

The citizen perspective…

…and the complex reality.

As a County / City / Utility:

1. Calls & Emails for Other’s Assets

2. Duplicate Data Entry

3. Frustrated Constituents

4. One–way Communication

The ProblemOperational Inefficiencies

Verification Roll Costs Cost

Public Works Employee Time: 1 Hour $24.04

Employee Taxes, Benefits & Pension $7.21

Vehicle Fuel: 10 Miles Round Trip $4.00 (10 mpg)

Vehicle Wear & Tear $3.37 ($0.337/ mile)

SINGLE VERIFICATION TRUCK ROLL = $38.62

Gartner and Forrester Research –Cost Breakdown

Channel Cost Per Transaction

Walk-In $9.00

Live Phone Agent $5.30 - $4.50

Email $3.00 - $2.50

Phone Self Service $1.85 - $0.45

Web Self Service $0.65 - $0.24

Smartphone Reporting $0.15 - $0.01

WHAT COSTS EXIST?EXAMPLES OF CITIZENS’ IMPACT ON 311 AND PUBLIC WORKS

Standardized Report Data and GPS – Remove the Guess Work

San Jose CA

Improved labor

collection with 90%

service request close

rate

LAUSD

Approx. $23,000

savings for 1x ROI.

Represents 1% of total

service requests.

Potential Savings of

$1.25MM per Year

Longview TX

Shifted 15% of reports

to Mobile App and off of

more expensive

channels.

“Often times, all of our resources go into locating and reporting a problem before we even have a chance to fix it.” -Danny LU, Business Analyst – LAUSD

SOME EXAMPLES OF ROIJUST THE BEGINNING WHEN SYSTEMS CAN IMPACT CITIZENS

CitySourced is migrating from SaaS to PaaS because this is the best way to deliver citizen mobile for public sector.

FUTURE OF CITIZEN ENGAGEMENT

Mobile Platform as a Service

Two of every three minutes online is mobile. Citizens want to access a wide

range of content through their mobile devices.

Native apps work better than the mobile web. They have access to location, frictionless

payments, 2-way asynchronous notifications, background processing and so much more.

Over time more and more departments will seek to extend IT to mobile, a Platform as a

Service allows the city to do this in a flexible, powerful, and strategic manner

APPLICATION SPRAWLONE APP FOR EVERY SERVICE SIMPLY ISN’T A STRATEGY

It makes perfect sense for different IT systems to exist. But there should be ONE main mobile endpoint

for public sector IT. And it has to be native.

Public Sector IT

Applications

MOBILE PaaS FOR CITIZENSAPPLICATION LEVEL FUNCTIONALITY DESIGNED FOR MOBILE

WASTE REMINDERSPUSH NOTIFICATIONS TO IMPROVE COMPLIANCE WITH WASTE SERVICES

Customize Reminder

Trash FAQ

Better Compliance

Timely Messages

KNOWLEDGE BASEBUILD AS YOU GO AND DEFLECT UNNECCESARY INBOUND CALLS

Decrease 311 Calls

A Knowledge Base develops around your 311

organization with use, decreasing costly inbound calls.

Advanced & Turnkey

Industry best practices with multiple multimedia

attachments and thoughtful information architecture

Community Driven

2-Way conversation, articles up-voted, commented upon,

asks citizen to confirm successful use.

Highly Configurable

Set articles to expire, or surface during different seasons

or events, feature content, sort for department etc.

Internal Options

An internal only version of knowledge base with range of

administrative options.

Sync or integrate

Secure cloud deployment with ability to sync with existing

municipal knowledge base

Mobile Specific Technology

Data vaulting, tokenization, and native

specific design all with APIs for

customization.

Designed for Public Sector

Security and compliance, reporting, fee

management, flexible integrations for

different departments

Opportunity

Mobile is only digital option for many,

notifications drive better payment habits,

mobile unlocks the digital layer of your city.

0

10

20

30

40

50

60

2011 2012 2013 2014

Mobile Payments Usage

Total 18-29

27%Cell phone only households

2015 consumer report

90% of underbanked have access

to a mobile phone. Extend access

to government to the people that

need it.

2XMobile Payments Doubled

2015 consumer report

In a leading state, mobile

payments made for e-government

services doubled in the last year.

MOBILE PAYMENTSA KEY PAYMENT CHANNEL WITH UNIQUE ROI

What can mobile bring to PLL?

Notifications around process can shrink timelines

Accessing content remotely

Scheduling of inspection process

Revenue for garage sale and typically uncaptured permitting

What else?

Lower Costs/Drive Rev

Decrease staff time and

drive payments for new

permits

Improve Process

Offer features like better

scheduling and mobile

visibility

New Functionality

Mobile specific technology can

unlock new approaches

1545 Sawtelle Blvd

Los Angeles, CA 90025

citysourced.com

(424) 270-9438

@citysourced

Empower your organization with the most widely

deployed citizen engagement solution on the

planet.

CitySourced

55M+ Residents

11 Countries

CLOUD INFRASTRUCTUREHOSTED, EXTENSIBLE, SCALABLE

30+ Cityworks Integrations

Corpus Christi, TX

Pflugerville, TXLongview, TX

Douglas County, NE

Escondido, CA

Salt Lake City, UT

CitySourced maintains stable out-of-the-box integrations with major municipal software

INTEGRATIONSAVOID DATA SILOS AND HIDDEN DEPLOYMENT COSTS