fun and insightful facilitators - seminar nasional fifgroup 2015
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FUN and INSIGHTFUL
FACILITATORS
Presented by:
Cyltamia Irawan
CEO Lentera Consulting
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teacher
trainerfacilitator
motivator
orator
presenter4
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COMMODITY
BRANDING
SERVICE
CUSTOMER EXPERIENCE
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why?
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Audi tory learners
Visual learners
Kinesthet ics learners
LEARNING STYLES
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ADULT LEARNING
ADULT LEARNER YOUTH LEARNER
Problem-centered; seek educationalsolutions to where they are compared to
where they want to be in life
Subject-oriented; seek to successfullycomplete each course, regardless of how
course relates to their own goals
Results-oriented; have specific results inmind for education - will drop out if education
does not lead to those results because their
participation is usually voluntary
Future-oriented; youth education is oftena mandatory or an expected activity in a
youth's life and designed for the youth's future
Self-directed; typically not dependent onothers for direction
Often depend on adults for direction
Often skeptical about new information;prefer to try it out before accepting it
Likely to accept new information withouttrying it out or seriously questioning it
Seek education that relates or applies
directly to their perceived needs, that istimely and appropriate for their current lives
Seek education that prepares them for an
often unclear future; accept postponedapplication of what is being learned
Accept responsibility for their ownlearning if learning is perceived as timely and
appropriate
Depend on others to design theirlearning; reluctant to accept responsibility for
their own learning
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adult learner
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Help your audience to focus on the learning by
projecting fun personality, personal benefit and
conducive environment.
Facilitate your audience to have a
learning insightful experiences about
ideas, process, knowledge or skill.
Encourage a warm discussion about
what happened and let them share theirfeelings and thought of the experience
Draw and share a new concept, theory
or insight based on their reflection.
Facilitate them in interpreting the ideas
to fit in their job environment and
circumstances.
Setting up and coach the learner topractice new ideas, process, knowledge
or skill.
ADULT LEARNING PROCESS
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attractive?
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7%
38%
55%
COMMUNICATION
COMPONENTS
VERBAL
VOCALVISUAL
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introducing .
your competitors
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kissprepare
be honest and humble
keep learning
Be you
use tools
Be different
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LENTERA CONSULTINGKawasan Niaga Citra Gran Blok R9 no.15Jl Alternatif Cileungsi Cibubur KM 4Bekasi - Indonesia 17435 +62 21 84597017 +62 21 29377278
website: www.lenteraconsulting.com
http://www.lenteraconsulting.com/http://www.lenteraconsulting.com/ -
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Cyltamia IrawanCEO Lentera Consulting
cyltamiairawanmiairawan cyltamia@lenteraconsulting.com
Profile
Cyltamia Irawan is an expert in service management who has been contributing her skill and knowledge to help
many companies develop their service culture and strategic. Years of experience made her consultations, seminars
and training classes inspiring, life and applicable to her clients.
She is a founder of Lentera Consulting a company which focusing their efforts to help other companies to excel
their excellence in service through consulting, training, research and many other activities.
She was a writer of famous service book SecangkirKopi Untuk SahabatCustomerthat published by Kompas
Gramedia and been used by many companies as a must have book to their employees. The book became
National Best Sellerin within one month and reprinted as it huge demand. Her second book, Simple leadership
DNA, which she wrote with Suhartono, President Director of FIF, is also a National Best Seller. In December 2011,
Gramedia published her third book Kencan 8:8. This year of 2013, she launched her fourth book Service
Flavours.
In 2010 to 2012 Mia is a Seminar and Workshop Speaker for Wanita Wirausaha Femina which held in many big
cities around Indonesia to support Wanita Wirausahan Community all over Indonesia. Now she is contributing her
service knowledge and experience in Kompas Newspaper for Layanan Pelangganwhich can be read monthly in
Kompass Klass every Friday.
Experience
Cyltamia has started her career when she was in university years as an announcer at Ardan Radio, Bandung. Soon
after she had finished her S1 degree, she joined Asuransi Astra Buana Company as a Product Development and
Communication Officer. She then joined Service Quality Center Indonesia ( SQCI) as a Trainer and Account
Manager. Few years later, she joined MarPlus&Co. as an Executive Assistant. Then she decided to have her own
team and build Lentera Consulting back in 2003. Her focus on Service and Communication area have helped her
get many experiences in helping clients from wide variety of business areas.
Education
University of Padjadjaran, Bandung - Economic Faculty - 1990 - 1995
FACILITATOR PROFILE
mailto:cyltamia@lenteraconsulting.commailto:cyltamia@lenteraconsulting.com
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