from multichannel to omnichannel a retail banking strategy

Post on 12-Sep-2021

11 Views

Category:

Documents

0 Downloads

Preview:

Click to see full reader

TRANSCRIPT

1

From Multichannel to Omnichannel A Retail Banking Strategy

November 2012

Dr. Mircea Mihaescu

Director, Sberbank Technology Research Center MFMihaescu@sberbank.ru Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/

2

3

4

5

6

7

8

9

10

11

top related