focus on customer satisfaction · hapag-lioyd cma hapag-lloyd (china) shipping ltd. tianjin branch,...
Post on 19-Jun-2020
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Focus on customer satisfaction
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Price adjustment system Inventory control
• Safety stock at plant • FIFO system
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Logistics - Professional • Logistics team • Shipping agent
COSCO, MAERSK, CMA CGA, Hapag-Lloyd, etc
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Delivery • DAP • JIT • VMI
Liability insurance
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Treatment of defective products • Response within 24 hours • Fish bone chart • 5 why • 8D report with containment plan and corrective
actions
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