final tna report
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TRAINING NEED ANALYSIS A CASE STUDY WITH
REFRENECES TO SIGMA NETWORKS BANGALORE
A Project Report submitted for the partial fulfillment of the award of
Master of Business administration Degree in KSOU
!!"#!$$
By
Yogitha Bk
Rg !o " #$#%%&$
U!'( th g)i'a!* o+
INTERNAL GUIDE E,TERNAL GUIDE
C-R- K(i.h!a /(a.a' MR-Sha(a!
/oo!a*ha
%&OD of Bangalore institute Ma!agi!g Di(*to(
of Technology (BIT), Bangalore} Sig0a Nt1o(k.Ba!ga2o(
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MBA KSOU MYSORE Page 2
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Dat
CERITIFICATE
Thi i !o cer!ify !ha! MS-Yogitha BK, "earing !he Rg !o " #$#%%&$
I# Se$e!er ha %ccef%lly co$&le!e' !he &roec! or* on
+TRAII- EE. AA/YSIS + %n'er !he g%i'ance of &rofeor
MR C-R- K(i.h!a /(a.a' 3in!ernal) An' MR-.ha(a! /oo!a*ha
(e0!ernal)
Thi &roec! re&or! i %"$i!!e' !o !he Karna!a*a S!a!e O&en Uni1eri!y
In !he &ar!ial f%lfill$en! of !he re%ire$en! for !he aar' of
Ma!er3 of B%ine A'$ini!ra!ion (MBA) .egree in KSOU
Prof45aga'eeha
Chai(0a!
.e&ar!$en! of !%'ie 6
Reearch Manage$en!
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/(o+..o(
C-R- K(i.h!a /(a.a'
78O. of Bangalore in!i!%!e of Technology (BIT), Bangalore}
GUIDE4S CERITIFICATE
Thi i !o cer!ify !ha! MS-Yogitha BK 3Rg !o" #$#%%&$5
8a co$&le!e' !he !%'y !i!le',T(ai!i!g N' a!a2y.i.9 i!h &ecialreference !o Sig0a Nt1o(k.%n'er $y %&er1iion a c%rric%l%$
re%ire$en! of !he MBA co%re of KSOU4 Myore4
Thi re&or! or any &ar! !hereof ha no! "een %"$i!!e' !o any o!her
%ni1eri!y for !he aar' of a 'egree or 'i&lo$a44
Signa!%re of g%i'e
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CERRTIFICATE
Thi i !o cer!ify !ha! MS-Yogitha BK3Rg !o " #$#%%&$5, I# Se$e!er
!%'en! of Karna!a*a S!a!e O&en Uni1eri!y, Myore ha' %n'ergone a
&roec! or* en!i!le' +T(ai!i!g N' a!a2y.i.9 i!h &ecial reference !o
Sig$a e!or* for : $on!h fro$ Oc!o"er 2;!h< o1e$"er 2;!h2=:=>
Ma!agi!g Di(*to(
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DECLARATION
I, MS-Yogitha 3Rg !o " #$#%%&$) %n'erigne', here"y 'eclare, !ha!
!hi re&or! en!i!le' +Training nee' Analyi9 i!h &ecial reference !o
Sig$a e!or* Bangalore, i ri!!en an' %"$i!!e' %n'er !he g%i'ance
of MRC-R- K(i.h!a /(a.a' 78O. of Bangalore in!i!%!e of
Technology (BIT), Bangalore} an' i $y original or*4 The e$&irical
fin'ing in !hi re&or! are "ae' on !he infor$a!ion collec!e' an' no!
co&ie' fro$ elehere4
I %n'erign, !ha! %ch co&ying i lia"le !o "e &%nihe' in a ay !he
%ni1eri!y a%!hori!ie 'ee$ fi! >
Yogitha Bk
MBA (I#Se$)
Rego?@@::
Bangalore
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ACKNOWLEDGEMENT
A! !hi %nc!%re, hen $y effor! ha1e "orne fr%i!, I o%l' li*e !o &lace a
recor' $y incere gra!i!%'e !o all !hoe ho ha1e $a'e !hi &oi"le44
I a$ 1ery $%ch !han*f%l !o !he $anage$en! of Sig$a e!or*
Bangalore, for le!!ing $e 'o !hi &roec! or* an' for !heir 1al%a"le
%&&or! '%ring !he !en%re of !he &roec!444
I o%l' li*e !o e0&re $y incere !han*, !o $y in!ernal g%i'e,
MRC-R- K(i.h!a /(a.a' 78O. of Bangalore in!i!%!e of Technology
(BIT), Bangalore} for !hi g%i'ance an' %&&or!, '%ring !he !en%re of
!hi &roec!444
I a$ 1ery $%ch gra!ef%l !o Managing .irec!or MR-Sha(a! /oo!a*haan' !echnical %&er1ior MR4Anil K%$ar, for gi1ing $e an o&&or!%ni!y
!o carry o%! !hi &roec! i!ho%! hi i$$ene hel& an' %&&or!, !hi
&roec! o%l' no! ha1e "een &oi"le4
Yogitha Bk
MBA (I#Se$)
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Rego?
@@::
Bangalore
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CONTENTS
CHA/TER 6 %
E7*)ti8 .)00a(y
I!t(o')*tio!
O9:*ti8.
R.a(*h 0tho'o2ogy
Sa0;2i!g ;2a!
CHA/TER
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S)gg.tio!
Co!*2).io!
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SUMMARY
).tio!!ai(
ANNE,URE
Bi92iog(a;hy
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CHA/TER 6 %
E7*)ti8 .)00a(y
I!t(o')*tio!
O9:*ti8.
R.a(*h 0tho'o2ogy
Sa0;2i!g ;2a!
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E,ECUTIE SUMMARY
The In'ian of!are in'%!ry !r%ly y$"oliCe In'ia3 !reng!h in !he *nole'ge
"ae' econo$y4 8ighly *ille' h%$an reo%rce co%&le' i!h lo age !r%c!%re
an' orl' cla %ali!y ha1e !ranfor$e' In'ia in!o a glo"al &oerho%e in !he
Infor$a!ion Technology (IT) of!are er1ice an' ol%!ion ec!or4
Sig0a Nt1o(k.i a lea'er in Infor$a!ion Technology Ser1ice 4Sig$a e!or*
i a f%lly one' %"i'iary of Sig$a(R) an' i a lea'er in Sale, ren!al an' er1ice
of ne!or*ing &ro'%c! li*e Dico, /in*y, 5%ni&er, or!el ne!or*, Alca!el, .
/in* an' infor$a!ion !echnology er1ice4
A !raining nee' analyi (TA) i an effec!i1e ay !o i'en!ify any ga& "e!een
!he *ill a "%ine nee' an' !hoe of e$&loyee ha1e4 I! in1ol1e ga!hering
infor$a!ion !o i'en!ify area here yo%r e$&loyee co%l' i$&ro1e !heir
&erfor$ance4
A S!%'y on Training ee' Analyi i con'%c!e' a! Sig$a e!or*, Bangalore4
The Reearch $e!ho'ology a'o&!e' i .ecri&!i1e reearch 4A a$&le iCe of 2; ielec!e' !hro%gh i$&le ran'o$ a$&ling !echni%e hich ha' a foc% gro%&
'ic%ion an' &eronal in!er1ie4 .a!a ga!here' fro$ !%'y ere co$&ile' an'
in!er&re!e' %ing !a!i!ical !ool4 S!%'y re1eale' !ha! e$&loyee of Sig$a e!or*,
are highly !raine' an' !hey ho Ceal !o ac%ire ne *ill an' !echni%e4
Therefore, hile analyCing !he e$&loyee !raining nee' $o! of !he$ hoe' high
in!ere! !o learn a"o%! 'o$ain an' ne!or*ing a&ec!4
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MBA KSOU MYSORE Page F
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% INTRODUCTION
TRAINING NEED ANALYSIS
Selec!ing effec!i1e !raining for yo%r e$&loyee can 1a!ly i$&ro1e "%ineG
chance of %cce4 I! can hel& "%il' "%ineG co$&e!i!i1e a'1an!age an' e%i&
e$&loyee i!h !he *ill !ha! !he "%ine nee'4
Hhen chooing !raining co%re for e$&loyee, i! i a goo' i'ea !o "ear in $in'
!ha! &eo&le learn in 'ifferen! ay4 Training ill "e $ore effec!i1e if i! $ee!
e$&loyeeG in'i1i'%al nee' a ell a yo%r "%ine nee'4
The effec!i1ene of !he !raining hea1ily 'e&en' %&on effec!i1ene of &roce
%e' !o i'en!ifying !raining nee'4 Mo! organiCa!ion for$aliCe !raining &roce "y
&ro1i'ing a "%'ge! an' reo%rce for !raining "%! !hi ill no! en%re !he in1e!$en!
i a goo' one4 To en%re !he "e! &oi"le re!%rn for !he organiCa!ion, !raining an'
'e1elo&$en! ac!i1i!ie li*e any in1e!$en! ha1e !o "e !arge!e', &lanne' an'
$anage'4 ir! an' fore$o!, !he !raining an' 'e1elo&$en! re%ire' for !he
organiCa!ion !o achie1e i! o"ec!i1e $%! "e &ro&erly i'en!ifie' an' &riori!iCe'4Thi i !he o"ec!i1e of !raining nee' analyi in an organiCa!ion4
Training nee' analyi i !he fir! !e& on !he &a!h !o effec!i1e !raining4 Training
nee' analyi $ean $ea%ring !he ga& "e!een *ill a1aila"le an' *ill re%ire'
for e$&loyee an' $a*ing reco$$en'a!ion !o "ri'ge !he ga&4 Hhen nee' analyi
i 'one, i! i &oi"le !o foc% a!!en!ion on !he !arge! an' i'en!ify !he $ean for
ge!!ing !here4 The ee' analyi &roce alo in1ol1e o!her an' hel& !he$ !o
%n'er!an' !he i%e hich are facing4
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Training Needs Analysis: The First Step in the TrainingProcess
Perfor$ing a !raining nee' analyi i !he fir! !e& in !he !raining &roce an' icri!ical for a %ccef%l &rogra$4 The &%r&oe of a nee' analyi i !o 'e!er$ine !ha!
!raining i !he "e! ol%!ion an' i'en!ify ha! !raining i nee'e' !o fill !he *ill ga&4
Thi !e& i of!en 'iregar'e' for reaon %ch a !i$e con!rain! or lac* of
&ercei1e' 1al%e "y $anage$en!4 8oe1er, *i&&ing !he !raining nee' analyi can
ca%e $aor &ro"le$4 Ti$e, reo%rce an' 'ollar $ay "e a!e' on !raining !ha!
a %nneceary or ineffec!i1e4
A !raining nee' e0i! hen !here i a ga& "e!een
ha! i re%ire' of a &eron !o &erfor$ !heir o"
&roficien!ly an' ha! !hey ac!%ally *no4
The reaon for con'%c!ing a !raining nee' analyi are?
J To 'e!er$ine he!her !raining i nee'e'
J To 'e!er$ine ca%e of &oor &erfor$ance
J To 'e!er$ine con!en! an' co&e of !raining
J To 'e!er$ine 'eire' !raining o%!co$e
J To &ro1i'e a "ai of $ea%re$en!
J To gain $anage$en! %&&or!
Perfor$ing a !raining nee' analyi i $o! a&&ro&ria!e hen !raining i re%e!e'
for a &erfor$ance i%e, hen ne infor$a!ion y!e$ or "%ine &rocee are
in!ro'%ce', an' hen yo%r organiCa!ion $an'a!e !raining4
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The analyi &roce can "e a 'e!aile' or a i$&le a !he i!%a!ion re%ire4 or
'e!ail on !he 1ario% nee' analyi !y&e, &leae 1ie o%ree' Analyi S!%'y
Ty&e 'iagra$4 The !y&e of nee' analyi yo% %e ho%l' %l!i$a!ely "e "ae' on
yo%r goal, hoe1er, yo% ho%l' coni'er o!her fac!or %ch a !i$e, a1aila"le
reo%rce, $oney, e!c4 Regar'le of !he co$&le0i!y of yo%r analyi, !here are i0
!e& f%n'a$en!al !o all effec!i1e !raining nee' analyi4
S!e& One < I'en!ify Pro"le$ ee'
J .e!er$ine circ%$!ance for !raining re%e!
J I'en!ify &o!en!ial *ill ga&
J Se! o"ec!i1e
S!e& To < .e!er$ine .eign of ee' Analyi
J E!a"lih $e!ho' elec!ion cri!eria
J Ae a'1an!age an' 'ia'1an!age for $e!ho'
S!e& Three < Dollec! .a!a
J Don'%c! in!er1ie
J A'$ini!er %r1ey an' %e!ionnaire
J Don'%c! foc% gro%&
J O"er1e &eo&le a! or*
J Re1ie 'oc%$en!
S!e& o%r < AnalyCe .a!a
J Don'%c! %ali!a!i1e or %an!i!a!i1e analyi
J .e!er$ine ol%!ion an' reco$$en'a!ion
S!e& i1e < Pro1i'e ee'"ac*
J Hri!e re&or! an' $a*e oral &reen!a!ion
J .e!er$ine ne0! !e& < !raining nee'e'
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S!e& Si0 < .e1elo& Ac!ion Plan
J Ue re%l! a !he "ai for !raining 'eign, 'e1elo&$en! an' e1al%a!ion4
Al!ho%gh con'%c!ing a !e&"y!e& !raining nee' analyi i reco$$en'e', !he
reali!y i !ha! !i$e an' reo%rce are no! alay a1aila"le for !hi !y&e of effor!4 In
!hee i!%a!ion, 'on3! i$&ly ri!e off !he analyi co$&le!ely < 'o !he "e! yo% can
i!h ha! yo% ha1e4 Try !o, a! lea!?
J Dlarify !he &erfor$ance i%e
J E1al%a!e an' 'efine ha! !he !arge! a%'ience i 'oing 1er% ha! !hey ho%l' "e
'oing
J E!a"lih !he ca%e of !he &erfor$ance i%e
J .e!er$ine ol%!ion !ha! ill ol1e !he i%e
Kee& in $in' < goo' !raining 'oen3! %! ha&&en4 I! i !he re%l! of $%ch &re&ara!ion
an' fore!ho%gh!4
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I'!ti+yi!g T(ai!i!g N'.
A !raining nee' analyi (TA) i an effec!i1e ay !o i'en!ify any ga& "e!een
!he *ill yo%r "%ine nee' an' !hoe yo%r e$&loyee ha1e4 I! in1ol1e ga!hering
infor$a!ion !o i'en!ify area here yo%r e$&loyee co%l' i$&ro1e !heir
&erfor$ance4 Yo% can %e e$&loyee %r1ey, $anage$en! o"er1a!ion, c%!o$erco$$en!, co$&any $ee!ing an' in&ec!ion !o collec! !hi infor$a!ion4
A TA can hel& yo% clarify yo%r o"ec!i1e in !raining yo%r !aff4 Thi i
in1al%a"le for en%ring !ha! $oney i &en! on !raining !ha! ill hel& yo%r "%ine !o
achie1e i! o"ec!i1e4
To *a((y o)t a TNA yo) !' to?
a) Analye yo%r "%ine goal an' !he *ill re%ire' !o $ee! !hee goal
") .e!er$ine he!her yo% are changing yo%r &ro'%c! or "%ine &rocee an'
ha! infor$a!ion or !raining e$&loyee ill nee' !o "e effec!i1e in !heir o"
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c) E1al%a!e ho yo% an! !o !rain an' ho "e! !o reach !he$
') E!a"lih ho e$&loyee ill "e! acce&! an' in!egra!e !raining an' !heir &referre'
learning $e!ho'
e) E1al%a!e !he !raining in &lace an' 'eci'e ha! yo%r co$&any can an' canG! &ro1i'e
in !he ay of inho%e !raining, f%n'ing an' !i$e
f) Ae hich con%l!an! or !raining &ro1i'er can fill in !hee ga&
g) Ta*e a 'eciion on hich !y&e of !raining fi! yo%r nee' "e!
I! i cr%cial !o ae *ill ga& a! all le1el of !he "%ine, incl%'ing enior$anage$en!4 Incl%'e yo%relf in !hi if yo% are an oner$anager4 Yo% $ay nee' !o
'e1elo& yo%r en!re&rene%rial an' !echnical *ill a !he "%ine gro4
Th( a( +i8 ..!tia2 (a.o!. +o( 'oi!g !' a!a2y.i."
J The "%ine orl' i changing ra&i'ly an' organiCa!ion re%ire *ee&ing &ace i!h!hi change4
J A re%l! e1eryone i "eing a*e' !o !re!ch !o 'o $ore !he e1er an' !o 'o i! fa!er4J To en%re ol%!ion a''ree !he i%e4
J To effec!i1ely foc% reo%rce, !i$e an' effor! !oar' a !arge!e' !raining ol%!ion4
JTo eli$ina!e !he necei!y of ha1ing !o loo* for ano!her o"4
I0;a*t o+ T(ai!i!g o! B).i!.. /(+o(0a!*
En%ring !ha! yo%r e$&loyee ha1e !he righ! *ill i cr%cial !o !he gro!h an'
%cce of yo%r "%ine4 The "%ine cae for 'e1elo&ing yo%r !aff i co$&elling
!ha! !raining can?
Increae &ro'%c!i1i!y an' %ali!y of or*
Increae &rofi!
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Re'%ce !aff !%rno1er an' a"en!eei$
I$&ro1e c%!o$er a!ifac!ion
I$&ro1e $o!i1a!ion
Training !ha! achie1e !hee re%l! i !y&ically?
/in*e' !o "%ine goal an' &erfor$ance
Par! of a co$&anyi'e !ra!egy
oc%e' on e!!ing !angi"le o"ec!i1e for e$&loyee
By chooing !he righ! !y&e of !raining, yo% can $a*e %re !ha! yo%r e$&loyee ha1e
!he righ! *ill for yo%r "%ine, an' are *e&! %&!o'a!e i!h "e! an' ne &rac!ice4
Thi i a&&lica"le for all e$&loyee, righ! %& !o $anage$en! le1el4
So)(*. o+ T(ai!i!g N'."
To carry o%! !raining nee' for organiCa!ion re%ire nee' infor$a!ion !ha! can "e
e1al%a!e' again! !he fac!or4 So%rce of !raining nee' are re%iring !ha! rela!e nee'
!o "%ine4 The infor$a!ion $%! rela!e !o !he le1el a! hich analyi i !o "e 'one?
organiCa!ion, occ%&a!ion or e$&loyee4 S%i!a"le o%rce for !raining nee' analyi i
$iion an' 1al%e, "%ine &lan, %cceion &lan, co$&e!ency fra$eor*, 1ie
an' o"er1a!ion a"o%! Nho e 'o !hing3, &erfor$ance a&&raial recor', e1i'ence
of co$&e!ence for in'i1i'%al, 'e1elo&$en! o&&or!%ni!ie, ac!ion &oin! !ha!
highligh! nee' %e!ionnaire, o" 'ecri&!ion, &erfor$ance !arge!, o"er1a!ion of
e$&loyee a! or*, in!er1ie i!h $anager, !aff, %"or'ina!e, in!ernal an'e0!ernal c%!o$er4
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OrganiCa!ional !raining nee' analyi ho%l' coni'er
O&era!ional &lan
S!ra!egic &lan
Dor&ora!e ai$, for e0a$&le !o?
o I$&ro1e &erfor$ance
o Do&e i!h Dhange
o I$&ro1e co$$%nica!ion an' !ea$ or*ing
o Plan %cceion
Training nee' i'en!ifica!ion
Hay !o i'en!ify
:4 In'i1i'%al fee'"ac* on !raining nee'
24 A&&raial
F4 In'i1i'%al &eronal file 6 &erfor$ance
4 Technical nee' of !he organiCa!ion
;4 D%!o$er fee'"ac*
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L4 ro$ e0!ernal a'1er!ie$en!
Training nee' i'en!ifica!ion %r1ey hall foc% on i'en!ifying !hree !y&e of
!raining nee'?
OrganiCa!ional ee'
.e1elo&$en! ee'
%nc!ional ee'
The o%!co$e of !he Training ee' Analyi ho%l' "e %$$ariCe' f%nc!ion ie
an' %ar!er ie for each e$&loyee4
Bae' on !hi analyi, !he !raining &lan ho%l' "e 'e1ie' !o &ro1i'e #al%e
A''e' Training !o all !he e$&loyee4
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/(o*.. o+ T(ai!i!g N' A!a2y.i."
J Assessment of present situation? In Training nee' analyi, ae$en! of &reen!
i!%a!ion hel& in 'efining !he &ro"le$4 All !he o!her ac!ion in TA 'e&en' on
$a*ing !hi ae$en! acc%ra!ely4 To ge! co$&le!e &ic!%re of &reen! i!%a!ion !hree
%e!ion are in1ol1e'?
Hhere organiCa!ion !an' no? S!ar! "y no!ing ha! alrea'y *non a"o%! i!%a!ion4
Try !o in1ol1e o!her righ! fro$ !he "eginning o &ar!nerhi& ill "e e!a"lihe' for
!he &roce4
Hhy e re%ire !raining? He re%ire !raining !o a''re !he i!%a!ion4 Hha! are !he
i%e, &ro"le$ or i!%a!ion !ha! i crea!ing !he nee' or 'e$an' for !raining in an
organiCa!ion
Hha! organiCa!ion i%e re%l! in !o nee' for !raining? The $iion, 1iion an'
"%ine o"ec!i1e of organiCa!ion hel&f%l in !hi regar'4
Envisioning Future? Thi a&ec! &ro1i'e ha! ill "e !he i!%a!ion of in'i1i'%al,
gro%& an' organiCa!ion af!er !he !raining ha "een acco$&lihe'4 The 1iion of !he
organiCa!ion i 1ery i$&or!an! in !hi regar' "eca%e i! &ro1i'e aner of !hree
%e!ion? (a) here organiCa!ion an! !o "e (") Hha! o%l' %cce loo* li*e (c)
.o organiCa!ion ha1e a co$&le!e &ic!%re
J Gathering information'Ae$en! of &reen! i!%a!ion an' En1iioning !he f%!%re
hel& in e!a"lihing goo' &la!for$ for !raining nee' analyi4 OrganiCa!ion i in
&oi!ion !o !a*e !ea'y ai$ a! !he !arge!4 Dollec!ion of infor$a!ion hel& in 'efining
ha! are ai$ing a! an' "e!!er %n'er!an'ing of ha! nee' !o "e 'one !o reach f%!%re
!a!e4
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J Sorting information? Af!er collec!ion of infor$a!ion re%ire !o in!er&re! !he
infor$a!ion !o fin' o%! ha! i! really !ell a"o%! c%rren! i!%a!ion an' challenge
face' in $o1ing !o f%!%re !a!e4 Hhen organiCa!ion finihe !hi !e& organiCa!ion
ill ha1e 'oc%$en! i'en!ifying $aor !raining i%e !o "e a''ree' an'
reco$$en'a!ion for a''reing !he$4
J Sharing results? Sharing !he re%l! i!h o!her an' 'e1elo&ing !he
reco$$en'a!ion for ac!ion can "e a hea'y e0&erience4 In !hi !age of nee' analyi
organiCa!ion ill ee !he re%l! of !ra!egy4 The $o$en!%$ hich i crea!e' "y !he
re%l! carrie organiCa!ion for ac!ion &lanning4
J Action plan? The la! ac!ion in !he nee' analyi &roce i !o !ranla!e !he
reco$$en'a!ion in !o &lan of ac!ion4 /i! of ac!i1i!ie ill "e %e' in !he $a&&ing
!he !raining a&&roach4 In !hi !e& e are i$&ly crea!ing a 'ecri&!ion of !he &ecific
!raining re%ire' !o i$&ro1e !he i!%a!ion4 The ac!ion &lan a%re !ha! organiCa!ion
ill *ee& $o1ing forar'4 I! aign re&oni"ili!y for !he !raining !o &ecific
in'i1i'%al an' gi1e !he$ a !i$eline for co$&le!ing !he i'en!ifie' ac!ion4
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T(ai!i!g 0tho'. to +it a!y o(ga!iatio!
Heigh %& !he &ro an' con for each !y&e of !raining "efore 'eci'ing hich !y&e,
or !y&e, !o &ro1i'e for yo%r e$&loyee4 Doni'er !he co!, &ace, an' !i$e nee'e',
a ell a !he re!%rn on in1e!$en!, for each !y&e of !raining4
Ano!her fac!or in 'e!er$ining !he $o! a&&ro&ria!e !y&e of !raining i he!her yo%
!hin* yo%r "%ine o%l' "enefi! fro$ an inec!ion of ne i'ea, i4e4, he!her yo%
&refer !o "%y in !raining or co%re fro$ a &eciali! &ro1i'er or he!her yo% an! !o
'eign !raining $a!erial inho%e4
The choice of !raining ill alo 'e&en' on ha! yo% an! yo%r e$&loyee !o learn
an' !he n%$"er of e$&loyee !ha! yo% ih !o !rain, for e0a$&le?
:) Se$inar are a %ef%l ay of ge!!ing acro a lo! of infor$a!ion !o a large
a%'ience
2) Hor*ho& allo &eo&le !o &rac!ice or*ing o%! &ro"le$
F) Role&laying allo !aff !o learn "y &rac!icing ho !hey o%l' reac! in &ecific
i!%a!ion
Hhe!her yo% o&! for inho%e !raining or en' e$&loyee !o e0!ernal &ro1i'er $ay
'e&en' on yo%r co$&anyG reo%rce an' circ%$!ance4 E0!ernal !raining co%re
are $ore e0&eni1e an' in1ol1e en'ing e$&loyee o%! of !he or*&lace, hich
co%l' "e 'ir%&!i1e !o yo%r "%ine4
8oe1er, yo% $ay no! ha1e !he *ill !o !rain inho%e4 Yo% alo nee' !o en%re !ha!
!here are e%al righ! of acce !o !raining for all e$&loyee, incl%'ing ho$e
or*er, &ar!!i$er an' 'ia"le' !aff44
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T(ai!i!g 0tho'. that .)it ;o;2
Peo&le learn in 'ifferen! ay4 Ma!ching yo%r !raining !o yo%r e$&loyeeG learning$e!ho' can hel& yo% &ee' %& !heir learning an' re'%ce yo%r !raining co!4
Tal* !o yo%r e$&loyee !o i'en!ify !heir &referre' learning $e!ho' an' incl%'e !hi
in a &eronal 'e1elo&$en! &lan4 A &eronal 'e1elo&$en! &lan i a !ool e$&loyee
can %e !o 'efine !heir !raining goal an' i'en!ify !e& !o achie1e !hee4 I! i
or!hhile incl%'ing infor$a!ion on !he !raining reo%rce a1aila"le !o $ee! !hee
goal an' !he "enefi! !he e$&loyee e0&ec! !o ge! fro$ !raining4 .ic% i!h each
e$&loyee hor! an' long!er$ o"ec!i1e !o incl%'e in !he &lan or yo% can hire a
con%l!an! !o 'o !hi for yo%4
Once yo% %n'er!an' ho yo%r e$&loyee learn, yo% can !ailor yo%r !raining
$e!ho' !o fi! !heir learning !yle4
or !he &%r&oe of !raining a! or*, &eo&leG &referre' learning $e!ho' can "e
"roa'ly 'i1i'e' in!o ac!i1e an' &ai1e !y&e4
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Training Needs Analysis Purpose
A Training ee' Analyi (TA) i %e' !o ae an organiCa!ion3 !raining nee'4The roo! of !he TA i !he ga& analyi4 Thi i an ae$en! of !he ga& "e!een !he
*nole'ge, *ill an' a!!i!%'e !ha! !he &eo&le in !he organiCa!ion c%rren!ly &oe
an' !he *nole'ge, *ill an' a!!i!%'e !ha! !hey re%ire !o $ee! !he organiCa!ion3
o"ec!i1e4
The !raining nee' ae$en! i "e! con'%c!e' %& fron!, "efore !raining ol%!ion
are "%'ge!e', 'eigne' an' 'eli1ere'4 The o%!&%! of !he nee' analyi ill "e a
'oc%$en! !ha! &ecifie hy, ha!, ho, hen, here an' ho4 More &ecifically,!he 'oc%$en! ill nee' !o aner !hee %e!ion?
hy 'o &eo&le nee' !he !raining
ha! *ill nee' i$&ar!ing
ho nee' !he !raining
hen ill !hey nee' !he ne *ill
here $ay !he !raining "e con'%c!e' an'
ho $ay !he ne *ill "e i$&ar!e'
There are o $any ay for con'%c!ing a Training ee' Analyi, 'e&en'ing on
yo%r i!%a!ion4 One iCe 'oe no! fi! all4 I !he &%r&oe of !he nee' ae$en! !o?
lea' in !o a 'eign of a &ecific &%r&oe i$&ro1e$en! ini!ia!i1e (e4g4,
c%!o$er co$&lain! re'%c!ion)
ena"le !he 'eign of !he organiCa!ion3 !raining calen'ar
i'en!ify !raining an' 'e1elo&$en! nee' of in'i1i'%al !aff '%ring !he
&erfor$ance a&&raial cycle
In clarifying !he &%r&oe of !he TA, coni'er !he co&e of !he TA4 I i! !o
'e!er$ine !raining nee'?
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a! !he organiCa!ion le1el a! !he &roec! le1el for a &ecific &roec! or a! !he 'e&ar!$en! le1el for &ecific e$&loyee
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Training Needs Analysis Method
Belo are !hree cenario in hich yo% $ay fin' yo%relf an!ing !o con'%c! a Training
ee' Analyi4 Thi i no! an e0ha%!i1e !rea!$en!, hoe1er, i! ill gi1e yo% o$e !i&
on ha! !o 'o4
E0;2oy /(+o(0a!* A;;(ai.a2
In $any organiCa!ion, each e$&loyee3 $anager 'ic%e !raining an' 'e1elo&$en!
nee' '%ring !he final &ar! of !he &erfor$ance a&&raial 'ic%ion4 Thi $e!ho' %i!
here !raining nee' are highly 1arie' a$ong! in'i1i'%al e$&loyee4 Ty&ically, !he
$anager con!r%c! an e$&loyee Perfor$ance .e1elo&$en! Plan in colla"ora!ion i!h
!he e$&loyee "eing a&&raie'4 The Plan !a*e in!o coni'era!ion?
!he organiCa!ionG !ra!egie an' &lan
agree' e$&loyee goal an' !arge!
!he e$&loyee3 &erfor$ance re%l!
!he e$&loyee3 role 'ecri&!ion
fee'"ac* fro$ in!ernale0!ernal c%!o$er an' !a*ehol'er, an'
!he e$&loyee3 !a!e' career a&ira!ionThe e$&loyee3 co$&le!e' Perfor$ance .e1elo&$en! Plan ho%l' 'oc%$en! !he area
!ha! re%ire i$&ro1e$en!, !he ac!%al 'e1elo&$en! ac!i1i!y, reo%rce re%ire$en!,
e0&ec!e' o%!co$e an' an agree' !i$e fra$e in hich !he 'e1elo&$en! o%!co$e ill "e
achie1e'
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A*ti8 1ay. o+ 2a(!i!g a( 9y"
:) Uing ini!ia!i1e
2) .oing
F) E0&loring
) Te!ing
/a..i8 1ay. o+ 2a(!i!g a( 9y"
:) O"er1ing
2) %e!ioning
F) In!er&re!ing
) Re1ieing
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.ifferen! !y&e of !raining rely on 'ifferen! learning $e!ho'4 The !a"le "elo i a
g%i'e !o !he learning $e!ho' %e' in each !raining !y&e4
T(ai!i!g ty; La(!i!g 0tho'
Doaching .oing
Elearning Uing ini!ia!i1e
Hor*ho& Uing ini!ia!i1e!e!ing
In'%c!ion /i!ening%e!ioning
5o" ha'oing O"er1a!ion%e!ioning
Men!oring E0&loring
e!or*inge$inar/i!ening%e!ioning
O&en learning Uing ini!ia!i1ee0&loring
E1ening clae /i!ening%e!ioning
Proec! or* E0&loring'oing
%ali!y co$&e!i!ion Uing ini!ia!i1ee0&loring
In'i1i'%al or*ho& Re1ieing'oing
Si$%la!ion .oing
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Th i0;o(ta!t o9:*ti8 i! TNA
Co!.t()*tio! o+ T(ai!i!g Ca2!'a(
Hhen con!r%c!ing an ann%al !raining calen'ar, "e ary of i$&ly a*ing $anager
ha! !raining !hey an! 'eli1ere'4 Aeing !raining nee' !hi ay, yo% ill $o!
&ro"a"ly Aeing !raining nee' !hi ay, yo% ill $o! &ro"a"ly ge! a ih li!
i!h li!!le connec!ion !o !he real nee' of !he organiCa!ion4 Hhen !he !i$e co$e an'
!hey an' !heir or*er are &ree' for !i$e, yo% $ay fin' i! 'iffic%l! !o fill ea!4
Training i e0&eni1e, an' !here i no "e!!er $e!ho' for a!ing yo%r care !raining
'ollar4
Hhy i !hi o He fin' !ha! $any $anager are no! *ille' in i'en!ifying hich of
!heir &ro"le$ can "e ol1e' "y !raining an' hich canno!4 or a !raining calen'ar !o
"e effec!i1e, i! nee' !o "e !ailore' for yo%r &ecific organiCa!ion3 real nee'4 A*
yo%r $anager ha! !raining !hey nee'4 8oe1er, $a*e %re yo% engage !he$ incon!r%c!i1e 'ialog a"o%! ha! !heir real &ro"le$ are an' hich of !he$ can
reali!ically "e a''ree' !hro%gh !raining4 If !he &erfor$ance hor!fall i a oneoff
&ro"le$, %ch a an increaing n%$"er of c%!o$er co$&lain!, i! $ay "e $ore
effec!i1e an' co! efficien! !o a''re !he i%e on an i$&ro1e$en! &roec!"ai4
Training calen'ar are "e! %i!e' !o re&ea!a"le an' reg%lar 'e$an', %ch a refreher
*ill !raining for infre%en!ly &erfor$e' !echnical !a* an' for ne recr%i! oining
!he organiCa!ion4 In !hee cae, re1ie ha! !raining i re%ire' on a reg%lar "ai
an' loo* a! ha! ne recr%i! nee' !o "e &roficien! a! oon af!er !hey oin yo%r
organiCa!ion4 -enerally &ea*ing, con%l! i!h yo%r $anage$en! !ea$ "y chec*ing
off hich of !he folloing area re%ire incl%ion in yo%r !raining calen'ar4
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$anage$en!, lea'erhi& an' %&er1iion *ill
en1iron$en!, heal!h an' afe!y h%$an reo%rce &rocee, %ch a &erfor$ance $anage$en!
"%ine *ill, %ch a !ra!egy, &lanning an' &roce i$&ro1e$en!
!echnical line an' !aff *ill %ch a !ele&hone e!i%e!!e an' in1en!ory
$anage$en!
soft skills, such as communication and conflict resolution
In constructing your training calendar, we suggest you also consider
looking at one or more of the data sources listed in the next section. Once
you have composed your list of courses, assess demand for each course
and the required frequency, all the while, keeping an eye on your budget.
With a limited budget, we suggest you get your management team to
help you assess priorities
Data So)(*.
In con'%c!ing yo%r !raining nee' analyi, yo% $ay ha1e a 1arie!y of 'a!a o%rce
a1aila"le !o yo%4 Hhich 'a!a o%rce yo% %e ill 'e&en' on a n%$"er of fac!or4
Thee fac!or incl%'e?
!he a$o%n! of !i$e yo% ha1e a1aila"le
!he h%$an reo%rce yo% ha1e a1aila"le
!he le1el of acc%racy yo% re%ire !he relia"ili!y of each 'a!a o%rce
!he accei"ili!y of each 'a!a o%rce
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The 'a!a o%rce !ha! yo% ha1e a1aila"le $ay incl%'e?
in!er1ie%r1ey i!h %&er1ior$anager
in!er1ie%r1ey i!h e$&loyee
e$&loyee &erfor$ance a&&raial 'oc%$en!
organiCa!ion3 !ra!egic &lanning 'oc%$en!
organiCa!ion'e&ar!$en! o&era!ional &lan
organiCa!ion'e&ar!$en! *ey &erfor$ance in'ica!or c%!o$er co$&lain!
cri!ical inci'en!
&ro'%c!er1ice %ali!y 'a!a
.a!a o%rce !ha! $ay ho ligh! on here !he !raining nee' !o foc% !he $o! are&roec! &erfor$ance 'a!a an' &o!i$&le$en!a!ion re1ie4 Hhich o%rce yo% ill
ac!%ally %e an' ho $%ch !i$e an' effor! yo% e0&en' on each ill 'e&en' on yo%r
&ar!ic%lar circ%$!ance4 ee'le !o ay, !here i no $agic for$%la an' yo% ill
nee' !o e0ercie a fair a$o%n! of %'g$en! in $o! cae4
Al!ho%gh !here are no har' an' fa! r%le in con'%c!ing a Training ee' Analyi,
e ha1e o%!line' a"o1e o$e general g%i'eline an' hel&f%l hin!4 He can alo hel&
yo% i!h o$e &rac!ical TA !ool, %ch a a t(ai!i!g !'. a!a2y.i. ).tio!!ai(
an' t(ai!i!g !'. a!a2y.i. .;(a'.ht, in o%r c%!o$iCa"le !e$&la!e &ac*
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R.a*h Mtho'o2ogy
The reearch i a 'ecri&!i1e one '%e !o i! na!%re4!herefore a %r1ey a con'%c!e'a$ong !he e$&loyee of Sig$a e!or* ! le1el of e$&loyee !raining44
The 'a!a collec!ion a con'%c!e' fro$ &ri$ary a ell a econ'ary o%rce4 To
collec! &ri$ary 'a!a a ell a econ'ary o%rce4 To collec! &ri$ary 'a!a, a 'irec!
&eronal %r1ey a$ong !he e$&loye,a con'%c!e !hro%gh a !r%c!%re' analyi
$anner &ecilally 'eigne' for !he &%r&oe4e&a!ra!e !raining ere con'%c!e' for
!rainee%&er1iior44
Sa0;2i!g /2a!
Sa$&ling %ni!? e$&loyee of Sig$a e!or* Bangalore
Sa$&le iCe? = !rainee, ; !ea$ lea'er an' 2 of le1el: &eo&le
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CHA/TER
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%- INDUSTRY /ROFILE?
SOFTWARE INDUSTRY
The !reng!h of !he In'ian of!are an' e!or*ing i in'ica!e' "y !he fac! !ha!
!he In'ian of!are an' er1ice e0&or! ha1e $anage' !o gro "y aro%n' 2LQ2@Q
o1er !he &a! fe year 'e&i!e !he econo$ic 'on!%rn !ha! e&! orl'i'e
$ar*e!4 Hhile co! lea'erhi& ha "een !he co$&e!i!i1e e'ge of !he In'ian of!are
ec!or o1er !he year, !hi ee$ !o "e !hrea!ene' no "y $%l!ina!ional !ha! are
re&lica!ing !he In'ian o%!o%rcing $o'el an' e!!ing %& "ae in !he co%n!ry4
The of!are in'%!ry i a cr%cial ec!or of !he In'ian In'%!ry4 E1en !he 2===
receion co%l' no! ha*e !he of!are ec!or 6 e!or*ing an' i! ha "een groing
coni!en!ly4 I! i one of !he fa!e! groing IT er1ice in'%!rial ec!or in !he
region an' i a $aor con!ri"%!or !oar' &ro'%c!i1i!y4 Of la!e, In'ia ha "een in a
!a!e of !%r$oil, i!h all or! of &oli!ical an' econo$ic %&hea1al ha&&ening4 B%!
!ill, !he region i &o!en!ially a grea! &lace for large an' $all co$&anie !o co$e an'
e0&an'4
Increaing co$&e!i!ion an' &re%re on "illing ra!e are a$ong !he *ey reaon
forcing !he In'ian of!are in'%!ry !o $a*e a fa! $o1e %& !he of!are 1al%e chain,
!here"y &ro1i'ing high1al%e er1ice !o i! clien!4 Hi!h co$&e!i!ion for !alen!
in!enifying, !he nee' !o re!ain *ey e$&loyee ha gaine' eigh!4
The glo"al IT er1ice $ar*e! i e!i$a!e' !o "e or!h aro%n' US ;= "illion in
2==F, a &er -ar!nerG e!i$a!e4 In'iaG $ar*e! hare i!h e!i$a!e' e0&or! of US
:242 "illion !an' a! a $ere F4FQ4 A %ch, !he gro!h &o!en!ial for !he ec!or
con!in%e !o "e i$$ene4
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E1en !ho%gh i!G only a fe 'eca'e ol', "y no !he co$&%!er of!are in'%!ry
ha a $%ch!orie' &a!4 HeG1e all hear' !he !ale of iconocla!ic yo%ng en!re&rene%r
ho !ar!e' co$&anie in !heir garage an' en! on !o "eco$e a$ong !he $o! rich
an' &oerf%l "%ine&eo&le in !he orl'4 In'ee', na$e li*e Bill -a!e an' S!e1e
5o" are "e!!er *non in $any circle !han !he na$e of !he la!e! &o& $%ic !ar4
Do$&%!er of!are &ro'%c! acco$&lih 'icre!e !a* an' are ol' a co$&le!e
&ac*age4 Da!egorie incl%'e a&&lica!ion, %ch a or' &roceor an' He"
"roer o&era!ing y!e$, %ch a Hin'o an' /in%0 an' %!ili!ie4
Mo! of!are &%rchae are $a'e "y "%inee ee*ing "e!!er !ool !o $anage
!he co$&le0i!ie of r%nning o&era!ion, recor' *ee&ing, an' con!rolling !he flo of
$oney in an' o%! of an en!er&rie4 I!G no! alay !he %ali!y of !he co'e !ha!
'e!er$ine !he $o! %ccef%l of!are, "%! ho ell !ha! of!are $ee! an ac!%al
"%ine nee'4 Pro"a"ly !he %ic*e! ay !o !al* yo%relf o%! of a o" in !hi eg$en!
i !o $a*e !he !echnology ee$ $ore i$&or!an! !han !he en' %er4
Mar*e!ing i cri!ical !o !he %cce of any of!are &ro'%c!, &ar!ly "eca%e !hereare o $any co$&anie co$&e!ing in !he of!are $ar*e! an' &ar!ly "eca%e
co$&%!er are !ill ne !o a lo! of &eo&le an' "%ine &rocee4 In fac!, in $any
co$&anie !ha! &ro'%ce of!are, !he $ar*e!ing 'e&ar!$en! call !he ho!4
A! !he o!her en' of !he !o!e$ &ole, !echnical ri!er are e$&loye' a! $o! co$&%!er
of!are co$&anie !o ri!e %er 'oc%$en!a!ion, ei!her a $an%al or, increaingly,
a online hel&4 The in'%!ry alo e$&loyin 'ecen'ing or'er of !echnical
e0&er!ieof!are !e!er, c%!o$er er1ice re&, ale &eronnel, an' !aff for !he
%%al array of "%ine f%nc!ion, fro$ 8R !o acco%n!ing4
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The In'ian of!are in'%!ry !r%ly y$"oliCe In'ia3 !reng!h in !he *nole'ge"ae' econo$y4 8ighly *ille' h%$an reo%rce co%&le' i!h lo age !r%c!%re
an' orl' cla %ali!y ha1e !ranfor$e' In'ia in!o a glo"al &oerho%e in !he
Infor$a!ion Technology (IT) of!are er1ice an' ol%!ion ec!or4
The In'ian IT in'%!ry ha gron fro$ US =4@ "illion in :; !o US :=4:
"illion in 2==:=24 The fig%re "elo ill%!ra!e !he gro!h of !he In'ian IT ec!or4
Sof!are an' er1ice e0&or! are e0&ec!e' !o acco%n! for $ore !han ;= &er cen! of
!he ec!or !%rno1er in 2==:2==24
.e&i!e a loing glo"al econo$y, In'ian Sof!are e0&or! gre "y
2F &ercen! in 2==:=2, hile o1erall e0&or! fell 'on "y 2 &er cen!4
In'ia c%rren!ly e0&or! of!are !o aro%n' ; co%n!rie aro%n' !he
glo"e an' $ore !han 2;= or!%ne ;== co$&anie ha1e o%!o%rce'
o$e &ar! of !heir of!are re%ire$en! fro$ In'ia4 or!h A$erica
an' E%ro&e acco%n!e' for @LQ of In'ian e0&or! in 2===2==:4
The gro!h of In'ia a a of!are h%" ha alo "een facili!a!e' "y !he
ini!ia!i1e !a*en "y !he Union an' S!a!e -o1ern$en!4 Many S!a!e
-o1ern$en! ha1e e! %& 8iTech Par* an' i$&le$en!e' e
go1ernance &roec!4
Many glo"al of!are $aor ha1e e!%& o&era!ion in In'ia4 They
incl%'e Microof!, Oracle, A'o"e a$ong o!her4
The go1ern$en! ha alo anno%nce' incen!i1e for a'hering !o
%ali!y S!an'ar' %ch a ISO ===, SEI DMM "y &ro1i'ing i$&or!
'%!y conceion4 Si$ilarly, E0i$ "an* %"i'ie !he co! of
ac%iring !he %ali!y !an'ar' "y aro%n' ;=Q4
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The gro!h of !he ec!or ha alo "een enhance' "y a flo%rihing 1en!%re ca&i!al
(#D) in'%!ry- The #D in'%!ry a e!i$a!e' !o "e or!h aro%n' US =@ $illion
in 2=== an' i e0&ec!e' !o gro !o US := "illion "y 2==@4 Thi ho a DA-R of
aro%n' ;= &er cen!4
The Sof!are In'%!ry co$&rie of "%inee rela!e' !o !he &ro'%c!ion an'
$ain!enance of co$&%!er of!are4 The roo! of !he in'%!ry lie in !he IT
&heno$enon4 Ser1ice regar'ing of!are %ch a !raining, con%l!ing an'
$ain!enance are a &ar! of !hi e1ergroing in'%!ry4 The IT in'%!ry i i!neing a
ra&i' gro!h an' offer l%cra!i1e o" o&&or!%ni!ie $a*ing IT a &re$i%$ career
o&!ion for !he yo%!h4 In fac! i! i one of !he fa!e! groing ec!or of In'ian in'%!ry4
In'ia i e$erging a a -lo"al IT %&er&oer4 The %cce can "e a!!ri"%!e' !o
fac!or a'1an!age of high %ali!y of of!are h%$an reo%rce4 The Sof!are In'%!ry
ha %ccee'e' in con1er!ing !hi co$&ara!i1e a'1an!age !o increaing e0&or!4 More
an' $ore co$&anie are recei1ing !he ISO === cer!ifica!ion an' !he 'ay i no! far
hen In'ia ill ha1e !he highe! n%$"er of ISO === co$&anie in !he orl'4
In'ian Sof!are In'%!ry i e!i$a!e' !o "e or!h US. :42 "illion4 Unfor!%na!ely
!he gro!h ha "een li$i!e' !o a fe ci!ie aro%n' Bangalore, M%$"ai, .elhi an'
oi'a4
One &ro"le$ !ha! of!are co$&anie in In'ia are facing i !ha! of o%!flo of IT
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&rofeional4 Thi can "e loo*e' in!o "y en%ring !he con'i!ion for in1e!$en! an'
gro!h in !he in'%!ry are afeg%ar'e' "y &oli!ical !a"ili!y4
%-= COM/ANY /ROFILE?
O8(8i1
Hi!h a rich heri!age of inno1a!ion, Sig0a Nt1o(k. i a lea'er in Infor$a!ion
Technology Ser1ice Helco$e !o Sig$a e!or* an' e are "ae' of Bangalore4
Sig$a e!or* i a f%lly one' %"i'ary of Sig$a(R) an' i a lea'er in Sale,
ren!al an' er1ice of ne!or*ing &ro'%c! li*e Dico, /in*y, 5%ni&er, or!el
ne!or*, Alca!el, ./in* an' infor$a!ion !echnology er1ice4
c%!o$er !ell % !ha! e are re&oni1e, fle0i"le, relia"le, an' !ha! e 'o ha!e1er
i! !a*e i!h hone!y !o ge! !he or* 'one righ!4 Tha! har'or*ing c%l!%re ha "een
f%n'a$en!al !o o%r %cce4
what we do ?
Hi!hin a hor! &an of !i$e Sig$a e!or* ha gron an' a!ifying !he all
c%!o$er nee' on &riori!y4 O%r c%!o$er incl%'e $any MD co$&anie li*e
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Aricen!, le0!ronic, 5honon Don!rol, Sho"a Proec!, I.BI, UK Pro&er!ie, 8P,
Sie$en, .ARTS4 or any info rela!e' on &ro'%c!, er1ice &ro1i'e' "y Sig$a (R),
Sig0a Nt1o(k. i a lea'ing e!or*ing Sol%!ion co$&any i!h foc% on
&ro1i'ing ea$le an' ec%re free4 Sig$a 'eign, 'e1elo&, in!all an' $anage yo%r
har'are an' ne!or*ing nee' i!h !he hel& of !ra!egic &ar!nerhi& i!h co$&anie
li*e Dico, Micro!i*, Ha!chg%ar', 5%ni&er, E!ero, an' $any $ore ne!or* ol%!ion
&ro1i'er aro%n' !he glo"e4 Doni'er % a yo%r on IT 'e&ar!$en! "%! i!ho%! a
alary an' hale of $anaging i! yo%relf4 He are !here hen yo% nee' % !he $o!,
rea'y !o ai! yo% i!h yo%r ne0! IT re%ire$en!4
Sig$a e!or* i one of !he $o! efficien! an' highly *ille' y!e$
in!egra!ion co$&any &ro1i'ing hale free ne!or*ing ol%!ion !o !he
en!er&rie ho loo* for goo' er1ice a! co$&e!i!i1e &rice4
He &ar!ner i!h o%r c%!o$er in conce&!%aliCing an' i$&le$en!ing
infra!r%c!%re ol%!ion i!h a 1ie !o align IT ini!ia!i1e i!h "%ine goal
in !he "e! &oi"le ay4
Sig$a e!or* e0&er!ie in &ro1i'ing en' !o en' ne!or*ing ol%!ion in
area of .a!a an' #oice e!or* for 1ario% en!er&rie ha ena"le' !he
!ea$ !o in !he !r%! of $any En!er&rie ha1ing $iion cri!ical a&&lica!ion
6 e!or*4
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e!or*ing 8ar'are Proc%re$en!, AMD 6 MS of e!or*ing
E%i&$en!, U& gra'a!ion, Main!enance , Re&air 6 !ro%"lehoo!ing of
e!or*ing Rac*Roo$ , Hire' a ell a Hirele ne!or*ing &roec!
i$&le$en!a!ion are one of !he fe !reng!h of !he co$&any4
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Sig$a e!or* &ro1i'e %ali!y ne!or*ing an' co$&%!ing ol%!ion for
"%inee in or!h an' So%!h In'ia4 Hhe!her yo% are ne!or*ing for !he fir! !i$e or
config%ring an e0i!ing ne!or*, e can facili!a!e yo%r co$$%nica!ion i!hin !he
office a ell a i!h !he in!erne! orl'4 O%r er1ice incl%'e, "%! are no! li$i!e' !o,
file haring, ne!or* &rin!ing, cen!raliCe' "ac*%&, in!ernale0!ernal e$ail, $%l!i%er
in!erne! acce an' ne!or* ec%ri!y4 Hhe!her yo%r "%ine coni! of 2 or :==
co$&%!er, Sig$a e!or* i co$$i!!e' !o 'e1elo&ing colla"ora!i1e ol%!ion
hich are "o!h effec!i1e an' co! efficien!4
He or* cloely i!h !he clien! !o 'e1elo& a ol%!ion accor'ing !o !he clien!3
&ecifica!ion4 Hhe!her !hi $ean a ne high &erfor$ance y!e$ alloing for
f%!%re gro!h an' eae of %&gra'e, or e0&anion or a''ing !o an e0i!ing y!e$, e
A/HAYS or* i!h !he clien!3 "%'ge! in $in'4 He "elie1e in &en'ing yo%r
$oney iely an' caref%lly4 I "elie1e !hi concern for clien! ca&i!al an' o%r
colla"ora!i1e a&&roach !o 'e1elo&ing ol%!ion i ha! e! Sig$a e!or* a&ar!
fro$ i! co$&e!i!or4
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Mi..io!"
Pro$o!e a 1al%e"ae' c%l!%re co$$i!!e' !o co$&liance, e!a"lihing an'
!an'ar'iCing y!e$ !o $i!iga!e ri* an' !a*ing !i$ely correc!i1e ac!ion rela!e' !o
illegal, %ne!hical or i$&ro&er con'%c!4
/hi2o.o;hy"
Sig$a i co$$i!!e' !o &ro1i'ing !he "e! &oi"le en1iron$en! !o achie1e
OrganiCa!ional an' Profeional f%lfill$en! !hro%gh?
O&&or!%ni!ie !o con!an!ly enhance e$&loyee ca&a"ili!ie
Do$for!a"le an' &rogrei1e or*&lace
Do$$%nica!ion %nre!raine', an' ol%!ion arri1e' !hro%gh $%!%alcon%l!a!ion
%r!%ring !ea$or* a$ong in'i1i'%al, enco%raging !he$ !o or* !oge!her
!o a!!ain organiCa!ional an' &eronal goal4
C)2t)("
Sig$a ha a colla"ora!i1e c%l!%re here &eo&le enoy ha! !hey 'o an' ha1e f%n
'oing i!4 They re&ec! each o!her an' honor o!her 'ifference4 A 1arie!y of &eo&lehare 'i1ere i'ea an' e0&erience, ye! e1ery 1oice i hear'4 Do$$%nica!ion are
o&en an' infor$al an' $anage$en! i 1ery a&&roacha"le4
They "elie1e !ha! %cce 'e&en' on a co$&anyG a"ili!y !o cha$&ion in'i1i'%al
con!ri"%!ion a ell a !ea$ 1ic!orie4 They loo* for &eo&le ho are $o!i1a!e' i!h
!he 'ri1e !o $ee! !heir on goal an' achie1e re%l! hile !a*ing acco%n!a"ili!y for
!heir ac!ion4
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F)!'a0!ta2. o+ S)**..
W a22 .ha( a +o(0)2a +o( .)**..-Hhen e$&loyee oin !he !ea$ a! Sig$a, !heyare in1i!e' !o hare in Te* for$%la, !he %n'a$en!al of S%cce, a "l%e&rin! of ho
!hey a&&roach e1ery a&ec! of "%ine4 The fo%r ele$en! are !ra!egy, e0ec%!ion,
1eloci!y an' &eo&le4 Do$"ine', !hey e%al &rofi!a"le gro!h4
It .ta(t. 1ith STRATEGY-
He *no o%r c%!o$er an' &oe !he co$&e!ency !o $ee! !heir nee'4 He ha1e a
ingle$in'e' foc% on acco$&lihing o%r goal, an' e in1e! in !he f%!%re !hro%gh!ra!egic !hin*ing an' ac!ion4
E8(y 0;2oy i. (.;o!.i92 +o( E,ECUTION-
Toge!her e o1erco$e o"!acle, "rea* 'on "arrier, ee* ol%!ion an' 'eli1er
re%l!4 Drea!i1i!y an' inno1a!ion are a $%!4 He follo !hro%gh on o%r
co$$i!$en!, e$"race an' a&&ly ne ay of !hin*ing4
E7*)t th .t(atgy 1ith ELOCITY-
He e! !he &ace an' ge! !he o" 'one4 An', e $o1e !oge!her in !he a$e 'irec!ion4
O%r %ic* re&one !o e$erging !echnologie can e! a hole in'%!ry in $o!ion4
/EO/LE a( th +o)!'atio! o+ o)( 9).i!..-
A co$&any canno! "e %ccef%l i!ho%! !alen!e' in'i1i'%al4 Sig$a e$&loyee are
!he co$&any4 HeGre !he recogniCe' e0&er! in o%r fiel', !he &eo&le o%r c%!o$er rely
on for !he *nole'ge an' e0&erience e &oe in ol1ing !heir $o! co$&le0
&ro"le$4 He $a*e Sig$a a grea! co$&any an' a grea! &lace !o or*4
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R1a('.
Sig$a offer a To!al Rear' Progra$ !o enco$&a !he !hing e$&loyee 1al%e
fro$ an e$&loy$en! rela!ionhi& enrich$en!, "enefi!, &eronal gro!h an' a
%ni%e or* e0&erience4
Co0;!.atio!
Sig$a recogniCe !ha! i! e$&loyee loo* for 1arie!y on !he o" an' e0&ec! !heir
co$&ena!ion &rogra$ !o reflec! !he goal !hey achie1e an' !he challenge !hey
acce&!4
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Sig0a Nt1o(k. Lo*atio!"
Sig0a Nt1o(k.
2E, 2n' loor,
:L!h Main,#iayaagar,
Bangalore;L===4
Tel? =@=2FF@@L;2 =L@L: F2;LL@:
Mo"? V:LLFF@FF LF:2 @;:::
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/(o')*t /(o+i2?
All Cisco Series
Cisco Switches
Dico :== Serie Da!aly! Si!che Dico 2== Serie Da!aly! Si!che Dico F;== Serie Da!aly! Si!che Dico F;;= Serie Da!aly! Si!che Dico === Serie Da!aly! Si!che Dico ;=== Serie Da!aly! Si!che Dico L=== Serie Da!aly! Si!che
Dico DSS ::;== Si!cheCisco Cables
Dico 2== Da"le Dico F;== Da"le Dico F;;= Da"le Dico === Da"le Dico ;=== Da"le Dico L=== Da"le Dico DSS ::;== Da"leDor' Dico F;= S!ac*Hie Da"le
Dico F;= /D !o SD Da"le
Cisco Cards
Dico 2== Mo'%le 6 In!erface Dar' Dico ;=== Mo'%le 6 In!erface Dar' Dico === Mo'%le 6 In!erface Dar' Dico L=== Mo'%le 6 In!erface Dar'
GBICS & RPFS/SFPS
Dico F;;= -BIDS Dico F;;= DH.M -BID Sol%!ion Dico F;;= RPS Dico F;= SP
Mount Kits & Power Supplies
Dico F;;= S&are Rac* Mo%n! Ki!
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Dico F;= S&are Rac* Mo%n! Ki! Dico DSS ::;== .ri1e Dico F;= Re'%n'an! Poer S%&&lie Dico DSS ::;== Poer S%&&lie
Memor & Modules Dico === Me$ory Dico ;=== Me$ory Dico L=== Me$ory Dico DSS ::;== Me$ory Dico DSS ::;== Mo'%le
Parts & Components
Dico F;== Par! 6 Do$&onen! Dico 2== Par! 6 Do$&onen! Dico === Par! 6 Do$&onen! Dico ;=== Par! 6 Do$&onen! Dico L=== Par! 6 Do$&onen! Dico DSS ::;== Par! an' Acceorie4
All Nortel Series
!ortel Switches
or!el Accelar Si!che or!el Den!illion Si!che or!el Den!illion Si!che
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or!el Den!illion Si!che or!el Accelar ::==::;= Ro%!ing Si!che an' IO Mo'%le
!ortel Modules
or!el Den!illion e!or* Manage$en! Mo'%le
or!el Den!illion :=== ATM /A Mo'%le or!el Den!illion :=== ATM #oice Mo'%le or!el Den!illion E!her&ee' Mo'%le or!el Den!illion E!her&ee' Mo'%le or!el Den!illion To*enS&ee' Mo'%le
All Juniper Series"uniper Products
5%ni&er M:= Dhai 5%ni&er M:= Dhai 5%ni&er M= Dhai 5%ni&er M:L= Dhai 5%ni&er M:= In!erface Dar' 5%ni&er M:= In!erface Dar' 5%ni&er Blan* Panel 5%ni&er M:= Me$ory
5%ni&er Poer S%&&lie 5%ni&er -BIDS 5%ni&er M= 8ar'are
Our Services
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Sig$a e!or* &ro1i'e !he Ha('1a( 282 (;ai(.(8i*.of ne!or*ing
&ro'%c! li*e HA an' /A e%i&$en!, 'e*!o&, /a&!o&, er1er, &oer
%&&lie4
So+t1a( 282 .(8i*.incl%'e all !he Dico config%ra!ion le1el li*e e!%& ofro%!er, i!che an' $o'%le4 Alo e %&&or! for of!are le1el er1ice ofO&era!ing Sy!e$ li*e UIW(Solari, AIW, 8PUW), /in%0 (li*e R8E/) an'in'o (li*e in'o WP, in'o 1i!a, in'o 2===, in'o 2==F, in'o2==@)
S(8i*. 1 O++(---
Hire' 6Hirele Proec! I$&le$en!a!ion e!or* Sec%ri!y Sol%!ion #oIP Sol%!ion Sec%ri!y 6 S%r1eillance Sol%!ion S!r%c!%re' Da"ling .o$e!ic 6 In!erna!ional Dall Den!er Se!%& R!ta2 R;ai( o+
Ro%!er Si!che ireall Hirele E%i&$en! R;ai( Mai!t!a!* o+
Ro%!er Si!che ireall Hirele E%i&$en! In!erne! /eae line, #P an' MP/S e!or*
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S(8i* A..)(a!* /(o')*t.
Hi!h Ser1ice A%rance &ro'%c!, carrier can &roac!i1ely $anage in!ra an' in!er
ne!or* er1ice &erfor$ance a ell a a'$ini!er er1ice &or!folio lifecycle4
Thro%gh &roac!i1e $oni!oring an' $anage$en! of fi0e', $o"ile an' con1erge'
ne!or* er1ice yo% can %!ain high le1el of %ali!y i!hin yo%r ne!or* an'
a'oining ne!or*4
#ii"ili!y of %er con!en! i co%&le' i!h g%i'e' ac!iona"le &a!h connec!ing er1ice
i$&ac!ing i%e i!h in'i1i'%al !ranac!ion4 #ie an' re&on' !o en'!oen'
&erfor$ance occ%rring "e!een ne!or* an' er1ice en!i!ie in real !i$e4
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Sigma - Training
Introduction
In &ace !o !he groing !echnology, ine1i!a"ly !he co$$erce gro%& an' in'%!ry
line alay cra1e' con!an!ly, nee' of %ali!y an' %ic* er1ice 'eli1erie, "e i! an
in'i1i'%al or any $%l!i $ar*e! eg$en!4 Hhile e0&loring !he la!e! !ren' in
!echnology an' a'a&!ing !echni%e, along i!h ell &ro1en i$&le$en!a!ion &roce,
!he $ain line in!egra!or 6 ol%!ion &ro1i'er ha1e coni!en!ly a'a&!e' !he r%le !o
i'en!ify !he$el1e !o "e !o&&er in er1ice an' !echnology in'%!ry, recogniCe' an'
a&&recia!e' con!in%o%ly4
Sig$a e!or* i'en!ifie i!elf a one a$ong !he e$erging en!re&rene%r offering
IT e!or*ing ol%!ion an' in!egra!ion er1ice4 Being one of !he $aor an'
i$&or!an! line of a "%ine ac!i1i!y alo coni'ere' a a "ac* "one infra!r%c!%re,
IT ne!or* hol' a ignifican! role in ca&i!al infra!r%c!%re4 Sig$a e!or*
ca&i!aliCe i! !reng!h in hiel'ing !he IT e!or* Infra!r%c!%re in !er$ of
!r%c!%re' ne!or* $anage$en!, a'$ini!ra!ion, or*!a!ion line, "ac* %& 6 crii$anage$en!4 The in'%!ry re%ire' %ali!y an' i! y$"oliCing icon, *ee& !he
co$&any !o "e a long r%n 1iionary4
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Moto behind offering these courses
Hi!h all !he a1aila"le reo%rce an' $anaging !ea$ !echnologie, Sig$a Training
$o'%le hol' $o$en!o% ae! !ha! con!an!ly !rain an' e'%ca!e !he ne"ie, hile
!reng!hening !he ca&a"ili!ie !o achie1e goo' re%l! 6 co$$i!!e' !alen!'e1elo&$en!4 Doncerning !he freh &rofeional en!ering in!o !he in'%!ry !o $a*e
!heir career, !he !raining $o'%le i!h Sig$a %i!e' !he "e! !ha! offer a "aic
e'%ca!ion i!h y!e$a!ic a&&roach i!h learning fea!%re4 More !han a forge'
!raining, a &rofeional in Sig$a gain %ic* acce !o !he nee' 6 re%ire$en! of a
c%rren! in'%!ry4 Sig$a Training Mo'%le e1al%a!e i! o&era!ion !oar' !raining
!echni%e, alo coni'er a i! "%ine in!egra!e' $o'%le4
Type of Target Customers
Profeional %! !ar!ing !heir career
S!%'en! ee*ing a !r%c!%re' !raining af!er &o! ®ra'%a!ion
Senior Di!iCen
Tra'er an'
S$all 6 Me'i%$ co$&any e0ec%!i1e> an' $any $ore4
Competition among the existing operators
A! Sig$a e!or*, an a&iran! i en%re' !o al* o%! i!h in'%!ry recogniCe'
e'%ca!ion %i!ing !o !he 'yna$ic re%ire$en!, ra!her gaining *nole'ge an'
i$&le$en!ing a! i!e4 Sig$a !rain 6 e! !he righ! &a!h !o !he can'i'a!e, gain !he
righ!f%l an' "aic e'%ca!ion !o effec!i1ely 'eci'e an' &%r%e higher &rofeional
e'%ca!ion4 Sig$a recogniCe i!elf in fron!line !ha! co$"ine !he e'%ca!ion i!h !he
"aic co%re an' !raine' "y &rofeional4
Customer friendly environment Introduction to atest andcurrent technology trends
A! !he cen!re an a&iran! can e0&erience a frien'ly en1iron$en! !ha! inc%lca!e !he
%ali!ie of a &rofeional $ore !han %! an' e'%ca!ion4 Hi!h !he a1aila"le in'%!ry
recogniCe' !echnical e'%ca!ion, !raine' "y &rofeional, !he cer!ifying &rofeional
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gain a %ic* *nole'ge of !he c%rren! !ren' in !he in'%!ry4 The !raining la" i ell
e%i&&e' i!h &oer 'a!a &roceing e%i&$en! an' or* !a!ion '%ly ne!or*e' !o
offer in'i1i'%al a!!en!ion4
!asy to learn course materials
Reaching eay !o !he !o%gh %"ec! i !he &ool of !alen! ha! hol' !he goo' in
!raining yo%ng a&iran!4 Sig$a3 ell !r%c!%re' co%re $a!erial offer 1ario%
$e!ho'ologie i!h a$&le or* ho& !ha! e0cee' !he a&iran!3 e0&loring
ca&a"ili!ie4
Authori"ed partners and benefits
Sig$a e!or* i an A%!horiCe' Par!ner of Dico Sy!e$ 6 5%ni&er e!or*4
RecogniCe' 6 &ar!nere' "y !hee co$&anie, o%r !raining e0&erience, &roficiency,
relia"ili!y an' acco%n!a"ili!y are alay $o!i1a!e' an' 'o%"le' !o offer $ore !han an
a&iran!3 re%ire$en!4
#$ related services and support
Af!er co$&le!ion of !he co%re i!h Sig$a Training Den!er, one can con!ac! !he 8R
incharge !o *no $ore a"o%! !he career 'e1elo&$en! &rogra$4 The !raining cen!er,aocia!e' i!h lea'ing 8R Don%l!ing gro%& a%re o" ai!ance4
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/RODUCTS TECHNOLOGIES OF SIGMA NETWORKS
Ty;. o+ S1it*h. a!' Ro)t(.
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Fig %- /(o')*t. T*h!o2ogi. o+ Sig0a Nt1o(k.
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/(o')*t. o+ .ig0a !t1o(k +)!*tio!a2ity
Nt1o(k Diag(a0
I'en!ifia"le ne!or* icon are %e' !o 'e&ic! co$$on ne!or* a&&liance4 or
e0a$&le? Ro%!er, an' !he !yle of line "e!een !he$ in'ica!e !he !y&e of connec!ion4
Dlo%' are %e' !o re&reen! ne!or* e0!ernal !o !he one &ic!%re' for !he &%r&oe of
'e&ic!ing connec!ion "e!een in!ernal an' e0!ernal 'e1ice, i!ho%! in'ica!ing !he
&ecific of !he o%!i'e ne!or*4 The er1er i f%r!her connec!e' !o a &rin!er an' a
ga!eay ro%!er, hich i connec!e' 1ia a HA lin* !o !he In!erne!4
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Network Topology (cicso product)
Eay !o 'ra !t1o(k to;o2ogy 'iag(a0., ho$e ne!or*, irele ne!or*
'iagra$, Ci.*o !t1o(k to;o2ogi., ne!or* ca"le 'iagra$, logical ne!or*
'iagra$, ne!or* iring 'iagra$, /A ne!or* 'iagra$, ac!i1i!y ne!or*
'iagra$, ne!or* !o&ology 'iagra$, local ne!or* area 'iagra$, ne!or*
&hyical 'iagra$, ne!or* ec%ri!y 'iagra$, ne!or* an 'iagra$, ne!or*
iring ca"le 'iagra$, ne!or* ca"ling 'iagra$, an' ne!or* 1oi& 'iagra$4
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Network Diagram(Cisco product)
Nt1o(k Diag(a0i i'eal for ne!or* engineer an' ne!or* 'eigner ho nee'
!o 'ra 'e!aile' ne!or* 'oc%$en!a!ion4 E'ra e!or* .iagra$ i ligh!eigh!,
ye! incre'i"ly &oerf%l, an' can "e %e' !o crea!e !he folloing ne!or* 'iagra$?
"aic ne!or* 'iagra$, Ci.*o !t1o(k to;o2ogy, logical ne!or* 'iagra$,
&hyical ne!or* 'iagra$, /A 'iagra$, HA 'iagra$, /.AP, ac!i1e 'irec!ory
an' lo! $ore4
B%il!in !t1o(k 'iag(a0 i*o!.re&reen!ing co$&%!er, ne!or* 'e1ice an' $ar!
connec!or, hel& yo% crea!e acc%ra!e ne!or* 'iagra$ !o %e in yo%r ne!or*
'oc%$en!a!ion &roec!.
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Basic Network Diagram
Nt1o(k Diag(a0.%ch a ho$e ne!or* 'iagra$, irele ne!or*, ne!or*ca"le, logical ne!or*, ne!or* iring, /A ne!or*, ac!i1i!y ne!or*, ne!or*
!o&ology, local area ne!or*, &hyical ne!or* 'iagra$, ne!or* ec%ri!y 'iagra$,
ne!or* an, ne!or* iring ca"le, ne!or* ca"ling, an' ne!or* 1oi& 'iagra$ are
1ery co$&lica!e' !o 'ra "y han'4 E'ra &ro1i'e an allincl%i1e collec!ion of
t0;2at., .y09o2.an' co$&%!er cli&ar! i$age !o ra&i'ly crea!e all !hee
'iagra$, e1en Mo!her"oar', e!or* To&ologie, Peer!oPeer (P2P), /AHA
.eign an' e!or* Da"ling4
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Featured Securit Products
Network Security
B%il' a ne!or* ec%ri!y infra!r%c!%re !ha! inheren!ly 'e!ec! an' "loc* in1ai1eof!are a!!ac* an' in!r%'er acce
Ci.*o ASA ?? S(i. A'a;ti8 S*)(ity A;;2ia!*.
Do$"ine fireall, #P, an' o&!ional con!en! ec%ri!y an' in!r%ion&re1en!ion !o 'i!ri"%!e ne!or* ec%ri!y acro yo%r o&era!ion
Pro1i'e !hrea! 'efene an' highly ec%re co$$%nica!ion er1ice !o !o&a!!ac* "efore !hey affec! "%ine con!in%i!y
Re'%ce 'e&loy$en! an' o&era!ional co! hile 'eli1ering co$&reheni1ene!or* ec%ri!y for ne!or* of all iCe
S%&&or! a i'e range of en1iron$en! fro$ $all "%inee !o largeen!er&rie
Ci.*o I!t().io! /(8!tio! Sy.t0
I'en!ifie, claifie, an' !o& $alicio% !raffic, incl%'ing or$, &yare,a'are, 1ir%e, an' a&&lica!ion a"%e
.eli1er high&erfor$ance, in!elligen! !hrea! 'e!ec!ion an' &ro!ec!ion o1er arange of 'e&loy$en! o&!ion
Ue re&%!a!ion fil!ering an' glo"al in&ec!ion !o gi1e "%inee ac!iona"lein!elligence an' &re1en! !hrea! i!h confi'ence
Pro$o!e "%ine con!in%i!y an' hel& "%inee $ee! co$&liance nee'
MBA KSOU MYSORE Page ;F
http://www.cisco.com/en/US/products/ps6120/index.htmlhttp://www.cisco.com/en/US/products/sw/secursw/ps2113/index.htmlhttp://www.cisco.com/en/US/products/ps6120/index.htmlhttp://www.cisco.com/en/US/products/sw/secursw/ps2113/index.html -
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I!tg(at' S*)(ity o! th N7t
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Ci.*o S*)( A**.. Co!t(o2 Sy.t0
Don!rol ne!or* acce "ae' on 'yna$ic con'i!ion an' a!!ri"%!e !hro%ghan eay!o%e $anage$en! in!erface
Mee! e1ol1ing acce re%ire$en! i!h r%le"ae' &olicie for fle0i"ili!yan' $anagea"ili!y
Si$&lifie $anage$en! an' increae co$&liance i!h in!egra!e' $oni!oring,re&or!ing, an' !ro%"lehoo!ing ca&a"ili!ie
A'o&! an acce &olicy !ha! !a*e a'1an!age of "%il!in in!egra!ionca&a"ili!ie an' 'i!ri"%!e' 'e&loy$en!
MBA KSOU MYSORE Page ;;
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CHA/TER
Tho(ti*a2 9a*kg(o)!' o+ th .t)'y
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>-% BACKGROUND OF STUDY"
8%$an Reo%rce i !he $o! i$&or!an! an' &ro'%c!i1e reo%rce of OrganiCa!ion4
The co$&any &en' a $aor hare of i! $oney !o e0!rac! "e! con!ri"%!ion o%! of!he$4 A $all $i!a*e or ignorance in recr%i!ing non re!aina"le e$&loyee or an
inefficien! can'i'a!e co%l' lea' !o 'irec! loe in !er$ of !i$e an' $oney &en! on
hiher !raining an' o" &ecialiCa!ion a alo in'irec! loe in !er$ of o" hel' %&
'%e !o 1acancy of &oi!ion an' o!her o" "eing &o!&one'4
Thi &roec! 'eal i!h analyCing !he Training nee' in Sig$a e!or* an' !rie
!o fin' o%! an' %gge! !he *ey area of i$&ro1e$en! if any,
I! i 1ery 'iffic%l! !o %n'er!an' !he E$&loyee &erce&!ion 6 a!!i!%'e !oar'
!he o"4
In !hi highly co$&e!i!i1e $ar*e!, i! i 1ery $%ch neceary !o %&'a!e !he
e$&loyee i!h rele1an! *ill an' $e!ho' !o &erfor$ !he gi1en o"4
I'en!ifying !he rele1an! !raining $e!ho' i 1ery i$&or!an!4
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=-= T(ai!i!g a!' D82o;0!t ;(og(a00 at Sig0a Nt1o(k.
E')*atio! a!' T(ai!i!g
Sig$a e!or* P1! /!', Bangalore ha "een con'%c!ing !r%c!%re' !raining
&rogra$ for i! e$&loyee4
O9:*ti8. o+ T(ai!i!g at Sig0a Nt1o(k.
To %&gra'e !he *nole'ge a' *ill le1el of e$&loyee
To a'a&! !o ra&i' change !a*ing &lace in !he in'%!ry
To ena"le !he e$&loyee !o face !he challenge of !he &reen! 'ay
T(ai!i!g Mtho'."
Sig$a &ro'%c! are 'eigne' a long!er$ in1e!$en!4 They offer e1eral !raining
!o hel& c%!o$er ge! o&!i$al 1al%e of ne!or*ing &ro'%c!
Oni!e Training for e!or* Manage$en! 6 .iagno!ic
e!or* .iagno!ic Aca'e$y
Se$inar, Sy$&oi%$ 6 O!her E1en!
He" ca! Se$inar SelfS!%'y Training (S O&era!or Ki!)
Training or*ho& a! Sig$a ne!or* facili!y in Bangalore4
Dlaroo$ an' /a" Reo%rce for E'%ca!or
MBA KSOU MYSORE Page ;@
http://www.tek.com/training/network/http://www.tek.com/Measurement/network/diagnostics/nd-academy/http://www2.tek.com/cmswpt/evfinder.lotr?va=1http://www.techonline.com/community/member_company/member/499/http://www.techonline.com/community/member_company/member/499/http://www.tek.com/training/self-study.htmlhttp://www.tek.com/training/self-study.htmlhttp://www.tek.com/educationhttp://www.tek.com/training/network/http://www.tek.com/Measurement/network/diagnostics/nd-academy/http://www2.tek.com/cmswpt/evfinder.lotr?va=1http://www.techonline.com/community/member_company/member/499/http://www.tek.com/training/self-study.htmlhttp://www.tek.com/education -
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TRAINING AIDS
The fac%l!y %e !raining ai' %ch a o1er hea' &roec!or 6 A%'io #i%al Ai' !o
$a*e !he !raining $ore effec!i1e4 The !rainee alo ha1e acce !o "oo* a! !he
!raining cen!er on li"rary4
DEELO/MENT /ROGRAMS
E$&loyee 'e1elo&$en! &rogra$ coni! of %& gra'a!ion of *nole'ge of *ill
!hro%gh !raining a e0&laine' earlier4 Bei'e !raining e$&loyee 'e1elo&$en! i
alo enco%rage' !hro%gh o" ro!a!ion 6 &ro$o!ion4
/ROMOTION
The &ro$o!ion &olicy ha "een 'eigne' *ee&ing in 1ie !he g%i'eline i%e' "y !heSig$a inc4,a &er !he g%i'eline, %"ec! !o !he a1aila"ili!y of 1acancie an'
&ro$o!ion he!her fro$ one cale !o ano!her ho%l' "e on !he "ai of $eri! i!h
eigh!age if any, er1ice recor', e'%ca!ion&rofeional %alifica!ion e!c4, a !he cae
$ay "e4
METHODS OF TRAINING CONDUCTED AT SIGMA NETWORKS
The +o22o1i!g 0tho'.a &er a !eaching i con'%c!e'
/ec!%re $e!ho'
Dae !%'y
-ro%& 'ic%ion
Role &lay
A%'io1i%al
Do$&%!er in!r%c!ion
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Understanding the O!ectives o" Training NeedsAnalysis
Before any for$ of !raining nee' analyi !a*e &lace i! i een!ial !o e!a"lih i!o"ec!i1e
I i! "eing con'%c!e' a &ar! of an ann%al re1ie or a&&raial &roce, !o hel& a
$anager 'e!er$ine hich co%re !o en' hi or her !aff on Thi !en' !o "e a 1ery
general, or highle1el a&&roach !o i'en!ifying learning nee', an' i largely
%"ec!i1e4 The o%!co$e i a !raining &rogra$$e hich of!en in1ol1e !a*ing off
!hehelf !raining, 'eli1ere' in!ernally or e0!ernally, an' &erha& o$e $en!oring or
one!oone !raining4
Al!erna!i1ely, !he !raining analyi for$ &ar! of a &ecific &roec!, %ch a !he
i$&le$en!a!ion of a ne co$&%!er y!e$4 The analyi i $ore 'e!aile', in1ol1e
$%l!i&le !e&, an' i $ore o"ec!i1e4 The o%!co$e i infor$a!ion a"o%! !he *ill
ga& of a &ar!ic%lar gro%& of &eo&le, hich i !hen %e' !o 'e1elo& a c%!o$iCe'
!raining &rogra$ !ha! fill !hoe ga&
#ata $ollection %ethods "or Training NeedsAnalysis
There are e1eral 'ifferen! ay in hich !o collec! !he infor$a!ion re%ire'4 A
'e!aile' a&&roach ill %!iliCe $%l!i&le $e!ho' in or'er !o for$ !he cleare! &ic!%re
of learning nee'4 Thi ill !a*e longer, "%! if con'%c!e' &ro&erly ill 'eli1er $ore
$eaningf%l re%l! an' ho%l' lea' !o !he 'e1elo&$en! of a highly rele1an! an'
!arge!e' !raining &rogra$4
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The analyi $e!ho' incl%'e?
In!er1ieing $anager !o learn ha! !hey an! !heir !aff !o *no4
In!er1ieing !aff !o 'ico1er here !hey !hin* !heir *ill ga& lie4
In!er1ieing o!her rele1an! &ar!ie, %ch a i$&le$en!a!ion con%l!an! if !he!raining i lin*e' !o a ne y!e$ i$&le$en!a!ion4
%e!ionnaire for learner !o elfae !heir *nole'ge4
S!%'ying 'oc%$en!a!ion !ha! 'efine !he o"ec!i1e of &roec! or !he f%nc!ion
of a !ea$4
O"er1ing !aff a! or* !o ee ho !hey ac!%ally o&era!e4
8a1ing learner &erfor$ !e! in or'er !o "ench$ar* *nole'ge &rior !o
!raining4
Processing the &esults o" Analysis
Once !he 'a!a ha "een collec!e' i! i i$&or!an! !ha! i! i correc!ly aee'4 Thi
in1ol1e re1ieing !he 'a!a !o i'en!ify !ren' an' !he$e4
The le1el of 'e!ail ill 'e&en' on !he n%$"er of learner "eing aee'4 The
o%!co$e of !he ae$en! ho%l' "e a li! of %"ec! in hich !raining i re%ire',
an' a li! of !he gro%&, or in'i1i'%al, ho nee' !ha! !raining4 Thi infor$a!ion can
!hen "e %e' !o 'e1elo& a !raining &lan4
Une'pected Outcomes o" Analysis
I! i &oi"le !ha! !he &roce of analying learning nee' lea' !o !he i'en!ifica!ion of
o!her i%e4 I! co%l' re1eal !ha! !here i &oor co$$%nica!ion i!hin or "e!een
'e&ar!$en! or !ea$, or e1en !ha! !here i a "rea* 'on of rela!ionhi&4 Analyi
can &in&oin! &ro"le$ i!h !aff $orale or y!e$ic ea*nee i!hin !he
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organiCa!ion4 I! $ay lea' !o !he concl%ion !ha! !raining alone ill no! reol1e a
&ar!ic%lar &ro"le$4
or !hee reaon i! i i$&or!an! !ha! !he &eron con'%c!ing !he analyi *no !o
ho$ !hee fin'ing ho%l' "e re&or!e', i!ho%! r%nning !he ri* of $a*ing
&ro"le$ ore4
OrganiCa!ion !ha! in1e! in analyi of !raining nee' an' 'e1elo&$en! of !raining
&rogra$ !o a''re !hoe nee' ill, in !i$e, feel !he "enefi! of filling !heir *ill
ga& an' ill alo "%il' an' $ain!ain !aff $orale4
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>-= STATEMENT OF THE /ROBLEM"
+A S!%'y on Training ee' Analyi in Sig$a e!or* Bangalore49
>-> OBJECTIE OF THE STUDY"
To AnalyCe Training ee' a! Sig$a e!or*, In'ia an' !o Pro1i'e
%gge!ion in or'er !o enhance !he effec!i1ene of !he $e!ho'4
To analyCe !he *nole'ge ga& an' re%ire$en! a$ong 'ifferen! le1el of
e$&loyee4
To en%re !ha! !he e$&loyee are !raine' i!h a&&ro&ria!e *ill4 To o"er1e !he aocia!e in !he organiCa!ion i really a!ifie' i!h !he
c%rren! !raining &roce4
Pro&oing !he ne $e!ho' of !raining for effec!i1e %!iliCa!ion of !he
reo%rce on "ench4
To !%'y !he ne !echni%e for !he reo%rce 'e1elo&$en! !here "y increaing
!he *ill of reo%rce an' re'%cing !he a!!ri!ion4
To !%'y he!her !he !raining &roce i $o%l'ing "e! &rofeional orno!4
>-& SCO/E OF THE STUDY"
The !%'y i con'%c!e' Sig$a e!or* a!4Bangalore !oar'
analyCing !he Training nee' for e1eral engineering &rofeional a!
!he Do$&any4
The !%'y i con'%c!e' !o analyCe !he !raining nee' in !he area of!echnical *ill, of! *ill an' $anage$en! &rogra$$e %ch a
in'%c!ion an' ale &rogra$$e4
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The co&e of !he !%'y i confine' !o !he 'e&ar!$en! of Perfor$ance
Sco&e Pro'%c! /ine (PSP/) an' Technical Sol%!ion -ro%& (TS-)
only4
The !%'y i li$i!e' !o a ingle organiCa!ion only an' no co$&arion
ha1e "een $a'e i!h !he in'%!ry or i!h o!her i$ilar co$&anie in
!he in'%!ry4
The !%'y i "ae' on &reen! nee' analyi for !raining !he e$&loyee
i!h !he re%ire' *ill4
>-? RESEARCH DESIGN"
A D.*(i;ti8 R.a(*h D.ig!i a'o&!e' !o con'%c! !he !%'y4 I! i facili!a!e' i!h
!he reearch &roce'%re co1ering !he folloing &oin!?
:4 .a!a collec!ion $e!ho'4
24 Sa$&ling che$e4
Data Co22*t'< Ba.' o! /(i0a(y a!' S*o!'a(y 'ata-
/(i0a(y Data"
Pri$ary 'a!a i collec!e' !hro%gh !r%c!%re' %e!ionnaire, &ilo! !%'y an' foc%gro%& in!er1ie i!h !he concerne' engineer an' $anager in PSP/ an' TS-
'e&ar!$en!4 The o!her o%rce of &ri$ary 'a!a i 8%$an Reo%rce .e&ar!$en!4
S*o!'a(y Data"
I! i collec!e' fro$ concerne' Policy an' &roce'%re 'oc%$en!, o%rnal, !e0!"oo*
e!c4 The So%rce Incl%'e Do$&any Profile Broch%re an' In!erne!4
/2a!. o+ a!a2y.i."
The reaon for analyi i !o in!er&re! an' %n'er!an' !he cience an' logic of !he
gi1en 'a!a an' reach a concl%ion4 The Pro&oe' Re&or! ha !o "e 'ecri&!i1e an'
ho%l' "e a"le !o reflec! !he "aic of !he fiel' of !%'y4 Bei'e !he analyi of !he
&rac!ice of &roce in !he organiCa!ion, !he con!en! $%! "e &reen!e' in !he $o!
inno1a!i1e !echni%e !hro%gh char! an' fig%re a ell4
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>-@ SAM/LE DESIGN"
Si0;2 Ra!'o0 Sa0;2i!g"
Ran'o$ a$&le gi1e e1ery %ni! of !he &o&%la!ion a *non Cero &ro"a"ili!ie of
"eing elec!e'4 Since ran'o$ a$&ling i$&lie e%al &ro"a"ili!ie !o e1ery %ni! in
!he &o&%la!ion, i! i neceary !ha! !he elec!ion of a$&le $%! "e free fro$ h%$an
%'g$en!4 If no %ni! can "e incl%'e' $ore !han once i! i *non a i$&le ran'o$
a$&ling4
A a$&le iCe of ; e$&loyee a choen "y Si0;2 Ra!'o0 .a0;2i!g t*h!i)hich incl%'ee$&loyee %n'er Perfor$ance Sco&e Pro'%c! /ine (PSP/) an' Technical Sol%!ion gro%& (TS-) 'e&ar!$en!4
I!.t()0!tatio! T*h!i)"
The &ri$ary $o!i1e of !he %r1ey i "ae' on !he %e!ionnaire?
A %e!ionnaire a 'e1elo&e' for !he c%rren! reearch !%'y i!h !he con%l!a!ion
of !he 1ario% le1el of engineer of !he Do$&any4
I! ha "een 'eigne' a !he &ri$ary reearch in!r%$en!4
%e!ionnaire ere 'i!ri"%!e' !o !he re&on'en! in Sig$a e!or*
an' !hey ere a*e' !o aner !he %e!ion gi1en in
!he %e!ionnaire4 The %e!ionnaire ere %e' a an in!r%$en!a!ion !echni%e "eca%e of !he reaon
!ha! !hey ere arrange' in &ecific or'er an' ere logically in!erconnec!e' for
!he !%'y4
The a'1an!age of a %e!ionnaire lie in !he re'%c!ion of in!er1ieer
an' in!er&re!er3 "ia an' le co!ly in!er1ieing an' of co%re eaier !a"%la!ion of re%l!4
inally, co'ing an' analyCing a 'one for each %e!ion3 re&one !o
reach in !he fin'ing, %gge!ion an' !o !he concl%ion a"o%! !he !o&ic4
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>-@ LIMITATIONS OF THE STUDY"
Thi !%'y ha "een %n'er!a*en an' co$&le!e' i!hin cer!ain con!rain! an'
"o%n'arie4 The $aor a$ong !he$ are $en!ione' "elo?
The !%'y relie on !he 'a!a o"!aine' fro$ !he concerne' official an'
e$&loyee4 8ence !he acc%racy of !he analyi 'one i li$i!e' !o !he e0!en!
of correc!ne of !he 'a!a &ro1i'e'4
The fiel' of !%'y i re!ric!e' !o !he &olicie a'o&!e' "y !he organiCa!ion4
The 'a!a3 ere no! a1aila"le in !he rea'y for$a! ligh! 1aria!ion $ay "e
e0&ec!e'4
The !i$e e0&ec!e' for !he !%'y i only for L ee* an' hence in 'e&!h !%'y
i no! achie1e'4
The 'a!a i collec!e' an' &ro'%ce' for !he &ecific &%r&oe an' hence can no!
"e generaliCe'4
The 'a!a3 are collec!e' on a$&ling "ai an' hence can no! "e a&&lie'
%ni1erally4
The S!%'y a con'%c!e' of aca'e$ic na!%re an' !herefore !he re&on'en!3
&ar!ici&a!ion a li$i!e'4
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CHA/TER
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CHA/TER
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The hy&o!hei i fale an' !he !e! reec! i!4
/e1el of Significance
Donfi'ence i!h hich !he n%ll hy&o!hei i acce&!e' or reec!e' 'e&en' on ha! i
calle' ignifican! le1el4 The &ro"a"ili!y, i!h hich e $ay reec! a n%ll hy&o!hei,
hen i! i !r%e, calle' le1el of ignifican!4 Therefore !he le1el of ignificance i !he
ri*, !a!i!ician r%nning in hi 'eciion4 The le1el of ignificance i 'eno!e' "y Na34
I! i "e!!er !o *ee& le1el of ignificance a! a lo &ercen!age4 I! $ean !ha! e ho%l'
no! reec! a !r%e hy&o!hei4
Acce&! Region
Thi re&reen! !he region i!h hich !he calc%la!e' 1al%e lie in !hi region, !hen !he
n%ll hy&o!hei ill "e reec!e'4
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&-%/(o*')( +o( T.ti!g Hy;oth.i.
Se! %& a n%ll hy&o!hei (8o) an' al!erna!i1e hy&o!hei (8:) a&&ro&ria!e !o !he !e!
!o "e con'%c!e'4
S&ecify !he %i!a"le le1el of ignificance
Dalc%la!e !he 1al%e of !e! !a!i!ic %ing !he a&&ro&ria!e for$%la
Ma*e 'eciion a"o%! acce&!ing or reec!ing !he n%ll hy&o!hei4 If calc%la!e' 1al%e
i le !han !a"%la!e' 1al%e, 8o i acce&!e' ele, 8a i acce&!e' "y reec!ing 8o4
The &ara$e!ric !e! %e' for !e!ing !he hy&o!hei i NX!e!34 I! i "ae' on !he
nor$al &ro"a"ili!y 'i!ri"%!ion an' i %e' for %'ging !he ignificance of e1eral
!a!i!ical $ea%re, &ar!ic%larly !he $ean4 The NX!e!3 or*e' o%! an' co$&are'
i!h i! &ro"a"le 1al%e a! a &ecific le1el of ignificance for %'ging !he ignificance
of !he $ea%re concerne'4
Thi i $o! fre%en!ly %e' !e! in reearch !%'ie4 The for$%la %e' for NX!e!3 i
X(PP)#(Pn)
Hhere PW
W%$"er of re&on'en! aying
%$"er of re&on'en!4
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DATA ANALYSIS AND INTER/RETATION
&-=5 Ta92 Sho1i!g th N)09( o+ R.;o!'!t.4 g!'( 1i.4
GENDER No- o+ R.;o!'!t. Tota2 /(*!tag 35
Ma2 >@ @$
F0a2 %# >>
Tota2 ?& %
OBSERATION"
ro$ !he a"o1e !a"le, e can fin' !ha! LQ ere Male re&on'en! an' FFQ ere
e$ale re&on'en! i!h ho$ 'ic%ion a hel' in analyCing !he !raining nee'in !he organiCa!ion4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee i!h ho$
!he 'ic%ion a hel' in !he organiCa!ion ere Male re&on'en!4
&% Cha(t .ho1i!g th !)09( o+ (.;o!'!t.4 g!'( 1i.
Male, 36, 67%
Female, 18,
33%Male
Female
&-=5 Ta92 .ho1i!g th (.;o!'!t. !' +o( t(ai!i!g i! ;a(ti*)2a( t(ai!i!g
*atgo(y4
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TRAINING CATEGORY R.;o!'!t. N' /ERCENTAGE 35
T*h!i*a2 T(ai!i!g > ?@
So+t Ski22. %= ==
Ma!ag0!t /(og(a00 ?
I!')*tio! ?
Sa2. /(og(a00 = &
Tota2 ?& %
OBSERATION"
ro$ !he a"o1e !a"le, ;LQ of !he e$&loyee feel !ha! !echnical !raining &rogra$
f%lfill !he nee' of e$&loyee, 22Q feel !ha! !he Sof! *ill !raining &rogra$ f%lfill
!he nee' of e$&loyee, Q feel !ha! !he Manage$en! &rogra$ f%lfill !he nee'
of e$&loyee, Q feel !ha! In'%c!ion &rogra$ f%lfill !he nee' of e$&loyee an'
Q feel !ha! Sale &rogra$ f%lfill !he nee' of e$&loyee4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee agree !ha!
!echnical !raining &rogra$ are of $%ch i$&or!ance !ha! f%lfill !he nee' of
e$&loyee4
&-= Cha(t .ho1i!g th R.;o!'!t. !' +o( ;a(ti*)2a( t(ai!i!g *atgo(y 4
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30, 56%
12, 22%
5, 9%
5, 9%2, 4%
Technical Training
o!t "ill#
Mgt $rog
Induction
ale# rog
&->5 Ta92 .ho1i!g th (.;o!'!t. !' 9a.' o! t(ai!i!g *o)(.4
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TRAINING COURSE RES/ONDENTS NEED /ERCENTAGE 35
No!$ @
S*h')2' %$ >%
Tota2 ?& %
OBSERATION"
ro$ !he a"o1e !a"le, e can clearly analyCe !ha! LQ of !he e$&loyee ere in
nee' of onche'%le' !raining co%re an' F:Q of !he e$&loyee ere in nee' of
Sche'%le' !raining co%re4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee ere in nee'
of onche'%le' !raining co%re !ha! f%lfill !he nee' of e$&loyee4
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&-> Cha(t .ho1i!g th (.;o!'!t. !' 9a.' o! th t(ai!i!g *o)(.4
&on'cheduled,37, 69%
cheduled, 17,
31%&on'cheduled
cheduled
&-&5Ta92 Sho1i!g F)2+i220!t o+ N'. o+ E0;2oy.
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Rati!g. F()!*y /(*!tag 35
St(o!g2y ag( %? =#
Ag( =# ?=
Di.ag( @ %%
Ca!!ot .ay ?
Tota2 ?& %
OBSERATION"
ro$ !he a"o1e !a"le, 2@Q of !he e$&loyee !rongly agree !ha! !raining &rogra$
f%lfill !he nee' of e$&loyee, ;2Q agree !ha! !he !raining &rogra$ f%lfill !he
nee' of e$&loyee, :: Q 'iagree !ha! !he !raining &rogra$ f%lfill !he nee' of
e$&loyee an' Q co%l'n3! ay a"o%! i!4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee agree !ha!
!raining &rogra$ f%lfill !he nee' of e$&loyee4
&-& Cha(t .ho1i!g thF)2+i220!t o+ N'. o+ E0;2oy.
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trongl( agree,
15, 28%
)gree, 28, 52%
*i#agree, 6,
11%
+annot #a(, 5,
9%
trongl( agree
)gree
*i#agree
+annot #a(
&-?5Ta92 .ho1i!g th o9:*ti8 o+ th T(ai!i!g N' A!a2y.i. ;(og(a0
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a2i' F()!*y /(*!tag 35
To '82o; a 1i22i!g!.. to
*ha!g
& $-&
Fo( a*ti8 ;a(ti*i;atio! i! th2a(!i!g ;(o*.. # %&-#
To i0;(o8 th :o9
;(+o(0a!* a!' +o( a*ti8
;a(ti*i;atio!
>= ?->
A22 th a9o8 % %#-?
Tota2 ?& %
OBSERATION"
The a"o1e !a"le ho !ha! accor'ing !o ;4FQ !raining &rogra$ i !o i$&ro1e !he
o" &erfor$ance an' for ac!i1e &ar!ici&a!ion of !he e$&loyee , :4@Q of !he
!raining &rogra$ i for !he ac!i1e &ar!ici&a!ion in !he learning &roce ,4Q of !he
!raining &rogra$ i !o 'e1elo& !he illingne !o change an' :@4;Q i for all !he
a"o1e4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! !he o"ec!i1e of Training ee'Analyi &rogra$ i !o i$&ro1e !he o" &erfor$ance an' for !he ac!i1e &ar!ici&a!ion
of !he e$&loyee4
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&-?Cha(t .ho1i!g th o9:*ti8 o+ th T(ai!i!g N' A!a2y.i. ;(og(a0
4 8
32
1074148
593
185
0
10
20
30
40
50
60
70
80
90100
To de-elo$ a
.illingne## to
change
For acti-e
$artici$ation
in the
learning
$roce##
To im$ro-e
the /o
$er!ormance
and !or acti-e
$artici$ation
)ll the ao-e
ercentage
Freuenc(
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&-@5 Ta92 .ho1i!g th 8a2)atio! o+ T(ai!i!g N' A!a2y.i. ;(og(a0 i!
Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-
a2i' F()!*y /(*!tag 35
By i!t(a*ti!g 1ith th
';a(t0!t ha'
# %?
By i!t(a*ti!g 1ith th
i!'i8i')a2
= >@
By 8a2)ati!g th ;(+o(0a!* %@ >
A22 th a9o8 % %
Tota2 ?& %
OBSERATION"
Thea"o1e !a"le ho !he :; Q of !he e$&loyee feel e1al%a!ion of Training ee'
Analyi &rogra$ i "y in!erac!ing i!h !he 'e&ar!$en!al hea', FLQ of !he e$&loyee
feel "y in!erac!ing i!h !he in'i1i'%al, F=Q feel "y e1al%a!ing !he &erfor$ance,
an' :Q feel all !he a"o1e4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he !raining &rogra$ are e1al%a!e'
"y in!erac!ing i!h !he in'i1i'%al an' "y e1al%a!ing !he &erfor$ance "y !he e$&loyee4
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&-@Cha(t .ho1i!g th 8a2)atio! o+ T(ai!i!g N' A!a2y.i. ;(og(a0
8, 15%
20, 36%16, 30%
10, 19%
( interacting .ith the
de$artment head
( interacting .ith the
indi-idual
( e-aluating the
$er!ormance
)ll the ao-e
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&-$5 Ta92 .ho1i!g 1hth( th T(ai!i!g N' A!a2y.i. ;(og(a00 i.
i!t(.ti!g i! Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-
I!t(.ti!g F()!*y /(*!tag 35
a2i' Y. ? =-@
No & $-&
Tota2 ?& %-
OBSERATION"
The a"o1e !a"le ho !ha! 24LQ of !he e$&loyee feel !ha! !he Training ee'
Analyi &rogra$ are in!ere!ing an' 4Q of !he e$&loyee feel !ha! !ha! !he
!raining an' 'e1elo&$en! &rogra$ are no! in!ere!ing4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee feel !ha! !he
Training ee' Analyi &rogra$ are in!ere!ing4
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&-$ Cha(t .ho1i!g 1hth( th T(ai!i!g N' A!a2y.i. ;(og(a00 i.
i!t(.ti!g i! Tkt(o!i7 E!gi!(i!g D82o;0!t I!'ia /8t Lt'-
e#, 50, 93%
&o, 4, 7%
e#
&o
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&-#5 Ta92 .ho1i!g that th T(ai!i!g N' A!a2y.i. ;(o8i'. th goo'
O(ga!iatio!a2 k!o12'g a!' i'a. a!' .ati.+a*tio!-
a2i' R.;o!'!t. i1 /(*!tag 35
St(o!g2y Ag( %= ==
Ag( >@ @$
Di.ag( @ %%
Tota2 ?& %
OBSERATION"
The a"o1e !a"le ho !ha! 22Q of !he e$&loyee !rongly agree !ha! Training ee'
Analyi &ro1i'e goo' OrganiCa!ional *nole'ge an' a!ifac!ion, LQ of !he
e$&loyee agree !ha! Training ee' Analyi &ro1i'e goo' OrganiCa!ional
*nole'ge an' a!ifac!ion an' ::Q of !he e$&loyee 'iagree !ha! Training ee'
Analyi &ro1i'e goo' organiCa!ional *nole'ge an' a!ifac!ion4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e concl%'e !ha! $o! of !he e$&loyee only agree
!ha! Training ee' Analyi &ro1i'e goo' organiCa!ional *nole'ge an'
a!ifac!ion4
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&-# Cha(t .ho1i!g that th T(ai!i!g N' A!a2y.i. ;(o8i'. th goo'
O(ga!iatio!a2 k!o12'g a!' i'a. a!' .ati.+a*tio!-
trongl( )gree,
12, 22%
)gree, 36, 67%
*i#agree, 6,
11%trongl( )gree
)gree
*i#agree
R.;o!. o+ th E0;2oy.
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&-5Ta92 .ho1i!g th (a.o! 1hy ;o;2 !' 7t(!a2 ;(og(a0 tha! i!t(!a2
;(og(a0.-
a2i' R.;o!'!t.
i1
/(*!tag 35
Thy *a! att!' t(ai!i!g ;(og(a0
1itho)t a!y 'i.t)(9a!*
%@ >
It gi8. a '.i(' 9(ak +(o0 th
(g)2a( a*ti8iti.
# %?
S(8. a. a! i!*!ti8 ;(o8i'. a
;.y*ho2ogi*a2 .ati.+a*tio!
% %
A22 th a9o8 = >@Tota2 ?& %
OBSERATION"
The a"o1e !a"le ho F=Q of !he e$&loyee feel !hey can a!!en' !raining &rogra$
i!ho%! any 'i!%r"ance if i! i e0!ernal &rogra$, :;Q of !he e$&loyee feel i!
gi1e !he 'eire' "rea* fro$ !he reg%lar ac!i1i!ie, :Q of !he e$&loyee feel
i! er1e a an incen!i1e an' &ro1i'e a &ychological a!ifac!ion of !a*ing &ar! inan e0!ernal ac!i1i!y an' FLQ of !he e$&loyee feel all !he a"o1e4
INFERENCE"
ro$ !he a"o1e o"er1a!ion, e can concl%'e !ha! $o! of !he e$&loyee li*e !o
a!!en' e0!ernal &rogra$ !han in!ernal &rogra$ "eca%e !hey can a!!en' !he
&rogra$
i!ho%! any 'i!%r"ance, i! gi1e "rea* fro$ reg%lar ac!i1i!ie an' i! er1e a
an incen!i1e an' &ro1i'e a &ychological a!ifac!ion4
&- Cha(t .ho1i!g th (a.o! 1hy ;o;2 !' 7t(!a2 ;(og(a0 tha! i!t(!a2
;(og(a0.-
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16, 30%
8, 15%
10, 19%
20, 36%
The( can attend training
$rogram .ithout an(
di#turance
It gi-e# a de#ired rea"
!rom the regular acti-itie#
er-e# a# an incenti-e
$ro-ide# a $#(chological
#ati#!action
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