file: 06_rets_implementation issues.ppt 1 rets implementation issues business case project...
Post on 01-Jan-2016
217 Views
Preview:
TRANSCRIPT
File: 06_RETS_Implementation Issues.PPT 1
RETS Implementation Issues
RETSImplementation Issues
Business Case
Project Preliminaries
Resource Identification
RETS Service Supplier
RETS Service Consumer
Project Execution
File: 06_RETS_Implementation Issues.PPT 2
RETS Implementation Issues
RETS Implementation Issues Topic Objectives
Identify potential issues around a RETS service
Provide recommendations and suggestions to resolve issues
Ensure the RETS implementation addresses the business case
Reinforce sound project execution practices
File: 06_RETS_Implementation Issues.PPT 3
RETS Implementation Issues
Business Case
Focal point of the RETS implementation
Match RETS capabilities to the business problem that you are solving
Identify tangible & intangible benefits
Don’t over-sell
Highest benefit area is service
to data customers
File: 06_RETS_Implementation Issues.PPT 4
RETS Implementation Issues
Implementation Project Preliminaries - 1
Describe business case
Capture business rules – ensure that you know yourself
Capture and validate business requirements for the metadata – data about the data
Confirm internal and external contracts, processes, security
Identify internal resources
Identify RETS service supplier and consumers
File: 06_RETS_Implementation Issues.PPT 5
RETS Implementation Issues
Implementation Project Preliminaries - 2
Identify skill levels in RETS service supplier, RETS service consumers
Understand and validate feature set
Understand impact to existing consumers
Define roles and responsibilities for MLS, supplier and consumers
Recommendation: Create and maintain visible reference documents
File: 06_RETS_Implementation Issues.PPT 6
RETS Implementation Issues
Business Rules
Who is permitted to see what data?– Authentication, Access Controls and Audits
What data can be entered where?– Data quality rules – does the supplier offer it?
– Data quality enforcement - tools
Are there sessions controls?– Multiple sessions
– Session duration limits
File: 06_RETS_Implementation Issues.PPT 7
RETS Implementation Issues
Contracts
RETS Service Supplier:– Who does what
– You own the data
RETS Service Consumer:– Control the access
– Control the uses
General observation:– Control your asset with appropriate language
File: 06_RETS_Implementation Issues.PPT 8
RETS Implementation Issues
MLSRETS Service Processes
Understand who does what:– Contract management
– Help desk access
– Service initiation and termination
– Service issues
Understand problem escalation:– Responsibilities in the resolution process
– Chain of control to ensure resolution
File: 06_RETS_Implementation Issues.PPT 9
RETS Implementation Issues
Security
Understand your security requirements before starting
Statutory security
Physical security of system
Software security of system
Audit trails
Recommendation: Define the security requirements at the beginning
File: 06_RETS_Implementation Issues.PPT 10
RETS Implementation Issues
NARInformation Security Toolkit
Develop processes, tools and technologies to keep your Internet information secure with these easy-to-use guides that were created by NAR:
– For Residential Brokers
– For Real Estate Agents
– For Commercial Brokers
– For Association Executives
– For MLS Executives
Information Security Guidelines http://www.realtor.org/rocms.nsf/pages/InformSecCtr
File: 06_RETS_Implementation Issues.PPT 11
RETS Implementation Issues
Resource Allocation
Internal versus Outsourced Resources:– Training
– Help desk
– RETS support
– Statistical and other report generation
– MLS service computing infrastructure
File: 06_RETS_Implementation Issues.PPT 12
RETS Implementation Issues
Metadata:Data about the data - data content, structure
Without metadata, software is very fragile and will break when structure is changed
Metadata driven applications can respond to structure change without technical intervention– Columns and property types can appear when they
are added without more work
Metadata can be a challenge to unsophisticated developers– Ensure that the consumers understand issue
File: 06_RETS_Implementation Issues.PPT 13
RETS Implementation Issues
RETSFeature Set
RETS compliant does not mean all the optional features exist
Different suppliers will have different optional features– Related to their business decisions
Ensure that supported feature set matches between the supplier and consumer
File: 06_RETS_Implementation Issues.PPT 14
RETS Implementation Issues
RETSService Supplier
RETS compliant
Available resources
Business continuity plan
Business continuity tests
Availability
Recommendation: Must be a match to your needs
File: 06_RETS_Implementation Issues.PPT 15
RETS Implementation Issues
RETS Service SupplierResources and Skills
Does supplier have dedicated resources for your project?– Will they get pulled off on some other “hot” project?
Can supplier provide third party resources for your project?
Should you use an external project champion to manage your project?
File: 06_RETS_Implementation Issues.PPT 16
RETS Implementation Issues
RETSService Consumers
Existing Services:– Homestore– IDX/VOW– Brokerages– Newspapers/book
publishers– Primary client
software
New Services – value to Realtors®:– Multiple choices for primary client
– Multiple choices for secondary client
– Multiple choices for laptop orpda client
– Data aggregation
– Marketing tools
File: 06_RETS_Implementation Issues.PPT 17
RETS Implementation Issues
RETS Service ConsumerResources and Skills
The RETS service will change business practices
Communicate the benefits of RETS:– Reusable code
– Many sources of knowledge
– Industry standard
– Improved data structure change management
Recommendation: Communicate the benefits
File: 06_RETS_Implementation Issues.PPT 18
RETS Implementation Issues
RETS Impact on ExistingService Consumers
Will require changes to their applications to use RETS
May have a sense that you are “off-loading” work to them
You are impacting them, communicate the reasons
Highlight the benefits from easier maintenance of their applications in response to your changes
Data customers may not share
your pain with the current situation
File: 06_RETS_Implementation Issues.PPT 19
RETS Implementation Issues
Project Execution
Manage scope with a change order process
Priorities shift during implementation project:– Beginning → quality, functionality
– Middle → cost
– End → schedule
Insist that resource commitments be honored
Ignore distractions
Project management
contributes to project success
File: 06_RETS_Implementation Issues.PPT 20
RETS Implementation Issues
Conclusion
RETS benefits will add value to your MLS
Many modest hurdles– All have been successfully overcome
Project issues:– a few are RETS specific
– majority of the issues are the common system implementation issues
File: 06_RETS_Implementation Issues.PPT 21
RETS Implementation Issues
TopicSummary
RETS offers many benefits, but faces many of the same issues of any service supplier – service consumer technology
High learning curve but there are many resources available to help
Business case must be the driver for the technology
File: 06_RETS_Implementation Issues.PPT 22
RETS Implementation Issues
Implementation ProjectReward
top related