facebook insights 101

FACEBOOK INSIGHTS 101

CONTENTThere’s a ton of data that Facebook Insights delivers which can be overwhelming when reporting on a pages success. This presentation focuses on some of the most important metrics, reviews community sentiment analysis, and provides you with a basic dashboard reporting layout.

To take it to the next level we suggest you start exploring post and page exports.

We’ve updated this presentation to include the latest Facebook insights update on 10/10/13.

ACCESSING INSIGHTS

Click ‘Show’ to display the full admin panel.

Then click on the ‘Insights’ section to access Facebook Insights.

BENCHMARKING KEY METRICS

Page Likes (measuring fan growth) , Post Reach (how often posts have been seen) , and Engagement (likes, comments, shares and posts clicks) can help to determine your post’s performance on Facebook.

TIP: Set yourself targets and benchmarks comparing your results to above average and below average periods. Use this data to help drive decisions about content development.

INSIGHTS > OVERVIEW

UNDERSTAND YOUR AUDIENCE

Facebook delivers a breakdown of a brand page’s target audience. This section also provides additional information on the demographic of people who saw and engage with your posts. This data can give you a better understanding of what your primary demographic looks like and which of them engage with your content. From here, admins can review their total fanbase to ensure that their content is right for their intended target audience.

TIP: Media drivers significantly influence your fan profile. This needs to match your brand’s target audience.

INSIGHTS > PEOPLE

FAN GROWTH

Facebook provides you with a view of total fan growth over time and daily fan growth.

TIP: Review fan growth, content posted, and media spend to see how your community is impacted.

INSIGHTS > LIKES

ANALYSING FACEBOOK CONTENT

Reviewing post performance is a great way to improve future content on a Facebook page. Facebook Insights provides you with a dashboard to view all your top reaching posts and your most engaging posts. In addition, the posts section provides you with information on when your fans are online to help pages reach a wider number of people.

TIP: Consider post types, calls to action, and copy when reviewing all content against reach and engagement.

INSIGHTS > POSTS

ANALYSING COMMUNITY SENTIMENT

Positive: 80%Positively engaged on content published to the page

Excitement from fans on the campaigns and events

Neutral: 15%Fans posted several questions about the recently announced product

Negative: 5% A few complaints were posted from fans concerning product ranges and variety

Reviewing comments and messages from fans provides a Facebook page with an overview of how the community is responding to content. Weighting consumer sentiment is a great way to get a full view of the good, the bad, and the neutral (see example above).

TIP: Define positive, neutral, and negative posts so ongoing analysis is comparative.

MANUAL PROCESS OF REVIEWING FAN FEEDBACK

BUILDING A REPORTING DASHBOARD

Building a custom dashboard to present results is a good way to share your Facebook Insights within a company. It serves as a quick

and easy view of results and what is recommended moving forward.

TIP: Define your reporting period and be consistent to allow for accurate comparisons. Consider monthly or quarterly reports.

RESULTS Provides a top line description of results pulled from metrics measured for the report date range.

5%15%

80%

Positive Neutral Negative

Likes Engagement Reach

1,064 (+1.5% ) 10 (+1% ) 319 (+9% )

Average Engagement/Reach Rate

BASIC REPORT DASHBOARD LAYOUT

Compared to previous report

RECOMMENDATIONSGives an overview of next steps and based on the results.

Community Sentiment

THANK YOU

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