ezaccess - healthcare.ascension.org · purucker, jennifer m. created date: 2/19/2018 12:50:00 pm

EZAccessStep-by-Step Instructions

Document

To check if you have Citrix Receiver installed, Click on the Start Button > Control Panel > Programs > Program and Features,

and look for the Citrix Receiver in the list

If Citrix Receiver is already installed on your device, Click “Skip to Log on” and go HERE

Click “Skip to Log on”

NOTE: If your password is new, or changed to a temporary one, please go here first: https://ahpm.ascensionhealth.org/showLogin.cc

to create your own unique password

Enter your username and new password, and click on the “Log on to” line and change to “Kalamazoo, MI – MIKAL” domain

NOTE: Use this page only if you have issues with your current username and password

Citrix Receiver must be installed on your device before you can access EZAccess.If you do not have the Citrix Receiver on your device, you will need to download it

before being able to login in to EZAccess and access Borgess systems.

Click the box “I agree with the…” then

Click “Install”

Citrix Receiver must be installed on your device before you can access EZAccess.If you do not have the Citrix Receiver on your device, you will need to download it

before being able to login in to EZAccess and access Borgess systems.

Click “Run” to install…

…or Click “Login” if installed

If either of the boxes below appear on the screen, do the following; they will both be in the bottom of the window

Click “Open” in Internet Explorer, or on the “xxxxxx.ica” tile in Chrome

Select Citrix Receiver from the dropdown box

Click to download

Click “Run” to begin the download

Click “Start”

Click “Finish”

At this point Citrix has been installed on your device.Click finish and close out your browser.

Open Internet Explorer or Chrome and enter http://ezaccess.borgess.com

into the address bar. Enter your username and password

NOTE: If your password is new, or changed to a temporary one, please go here first: https://ahpm.ascensionhealth.org/showLogin.cc

to create your own unique password

Open a new browser and go to

http://ezaccess.borgess.com

Enter your Borgess Ascension username and password (Do NOT use MIKAL\...)

After you enter your username and password and are logged on, your screen should look like this:

Click the Desktop Icon to access secure

Borgess applications –OR – Next page...

After you enter your username and password and are logged on, your screen could look like this:

Click on the “Desktops” tab (if you have tabs)

Click the

“Published Desktop 400”

icon to access secure Borgess applications.

Your Desktop may vary from this depending on the number of applications to which you have access…you’re now ready to work!

Important information…

When done with your Citrix desktop, please log off by clicking on the Start button, then “Log off”

The Citrix Remote Desktop is available 24x7x365; however, it is a shared resource. Due to the sensitive nature of the data in many applications, there is a 15-minute limit for “idle” sessions, and the desktop window will close.

An “idle” session is no mouse or keyboard activity, and the session will be “disconnected.” Your session is still running on a server, and can be reopened by logging in again, and your desktop will be as you left it.

If a session is “disconnected” for 6 consecutive hours, it will be logged off automatically. You may resume your work by logging in again, but programs that were running will have to be restarted. Open documents may not save edits since the last Save in the previous “disconnected” session. SAVE YOUR WORK OFTEN!

This “idle” session time-out policy has been set by Ascension Information Services, and cannot be changed.