div class=ts-pagebuttonPage 1button div class=ts-image a href=https:reader040vdocumentssitereader040viewer202203171655a9df001a28ab18178b4637html5page1jpg target=_blank amp-img class=ts-thumb alt=Page 1: EXIN Fundamentos ISO 20000 src=https:reader040vdocumentssitereader040viewer202203171655a9df001a28ab18178b4637html5thumbnails1jpg width=142 height=106 layout=responsive amp-imga divpIT Service Managementp pFoundationp pbased on ISOIEC 20000p pPresented to:p pJosé Félix Bayona Castrop p28 February 2014p pdrs Bernd WE TaselaarChief Executive Officer494411420251249p pEXINThe global independent certification institute for ICT Professionalspdiv