executive leadership team pre-launch briefing€¦ · executive leadership team briefing march 5,...
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Pre-Launch Briefing
Change Management Team
Presented by: Melissa Grimm, ERP Project Manager © 2014 PKING Consulting, Inc. | PACERS CM&T, LLC.
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
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T PRE-LAUN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Agenda
Executive Leadership Team Briefing March 5, 2014 2
Pre-Launch Briefings – Ready? Go-Live Kit – Set? Takeaways - Go!
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PRE-LAUNCH BRIEFINGS Preparing for
March 7, 2014 Executive Leadership Team Briefing March 5, 2014 3
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Agency Pre-Launch Briefings
Executive Leadership Team Briefing March 5, 2014 4 March 7, 2014
Phase 1 Agencies: • Aviation – March 6 • FASD and ETS – March 10 • County Admin - March 14 • Expected Attendees: Directors, Payroll
Liaisons, IT support staff & Training staff
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Deployment Readiness Agency Pre-Launch Briefings
Executive Leadership Team Briefing March 5, 2014 5
Expected Outcome – Awareness of: • County has a Go Live Support Plan in place • What they need to do to be ready • Importance of checklist completion
March 7, 2014
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GO-LIVE KIT easyPay
March 7, 2014 Executive Leadership Team Briefing March 5, 2014 6
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
G
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
7
Who is it for? • Supervisors and Payroll Liaisons (Liaisons to
distribute & support checklist completion effort) Go-Live Kit Contents
• Deployment Checklist – Must be completed, signed by supervisors, and returned to ERP PMO
• Training Plan and Guide to Training Resources • Communications Plan • Launch Schedule and What’s Happening
When • Clock Enrollment Plan w/Activities Timeline • Support Desk Information
Go-Live Kit Coming Week of March 17
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EMPLOYEE TRAINING What to expect for
March 7, 2014 Executive Leadership Team Briefing March 5, 2014 8
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Employee Training Foundations Tutorial Required
Executive Leadership Team Briefing March 5, 2014
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• All employees will take the Foundations Tutorials online - available March 17 (Approximately 30 minutes)
• Instructor-led classes for Supervisors & Payroll Liaisons start March 31 – Supervisors = ½ day – Payroll Liaisons – Full-day
• “A Day in the Life” Job Aids and Quick Reference Cards
March 7, 2014
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COMMUNICATIONS What to expect for
March 7, 2014 Executive Leadership Team Briefing March 5, 2014 10
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
11
Agency specific communications to be created by OPC:
• Pre-Launch Meetings • Go Live Kit • Supervisors/payroll liaisons to sign up for
classroom training • When employees (hourly and salaried) may
take the mandatory Foundations Tutorials • A Day in the Life of a Hourly, Salaried,
Supervisor and Payroll Liaison • Time Clock Enrollment • Support Desk
• Work with Agency communications point person
to distribute communications in their Agency
March 7, 2014
Agency Specific Communications Plan
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LAUNCH SCHEDULE Phase 1 Deployment
March 7, 2014 Executive Leadership Team Briefing March 5, 2014 12
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
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• Feb 20 - Apr 2 / Master Data Clean up
Feb 26 - Mar 4 / Focus Group Pilot
• Mar 17 - Apr 11/ Employee online tutorials
• Mar 17 - Apr 11/ Deployment Checklist Activities
• Mar 31 - Apr 11/ Supervisor/Payroll Liaison Training
• Mar 31 –April 11 / Supervisor/Payroll Liaison log into system for final review of data
• April 3 - 8 / Time Clock Registration
• April 13 / Go Live
March 7, 2014
Agency Specific Launch Schedule
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TIME CLOCK ENROLLMENT What we need for
Executive Leadership Team Briefing March 5, 2014 14
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
15
• Point person(s) responsible for Time Clock Enrollment & Touch ID Registration
• Agency staff to greet employees at Time Clock and provide assistance during the first two days using them
March 7, 2014
Time Clock Enrollment Identify Clock Ambassadors
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SUPPORT Plans for
Executive Leadership Team Briefing March 5, 2014 16
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
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PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
17 March 7, 2014
Support Service Desk Process
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DECISIONS & TAKEAWAYS
Executive Leadership Team Briefing March 5, 2014 18
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
G
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
19 March 7, 2014
What’s Next Takeaways
• Pre-Launch Briefings for each Agency
• Agencies need to identify Clock Ambassadors for Clock Enrollment & Touch ID Registration
• easyPay Go-Live Tool Kit for Supervisors & Payroll Liaisons coming week of March 17th
• We need support of Executive Leadership and Payroll Liaisons to ensure supervisors comply with required deployment checklist activities and return sign-off timely
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
CHAN
GE M
ANAG
EMEN
T PRE-LAUN
CH BRIEFIN
G
PKING
Consulting, Inc. | PACERS CM&
T, LLC.
Executive Leadership Team Briefing March 5, 2014
20 March 7, 2014
What’s Next Decisions & Takeaways
• Identify Communications Partner(s) responsible for distributing messages related to the project
• Foundations online tutorial training is a requirement for all employees
• The Go Live support process is planned
• Non-compliance Report to Department Directors
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