excellence © : a holistic model for executive coaching and leadership development professor vlatka...

“EXCELLENCE”©: A HOLISTIC MODEL FOR

EXECUTIVE COACHING AND LEADERSHIP DEVELOPMENT

Professor Vlatka Hlupic

Centre for Business Information, Organisation and Process Management (BIOPoM)

Westminster Business School

University of Westminster

My BackgroundProfessor at Westminster Business School, UK PhD, MSc, Dipl Econ, CMC, FORS, FBCS CITP, FInstCPD, Eur Ing, CEng, MHEADirector of the new Executive Coaching and Leadership Development Programme at WBSDirector of the Centre for Business Information, Organisation and Process Management (BIOPoM)Over 150 publicationsInternational researchInternational coaching and consulting work

OutlineIntroductionExecutive Coaching for Leadership DevelopmentExecutive Coaching Models: An OverviewThe “Excellence”© Model The Usability of “Excellence”© Model for Executive Coaching and Leadership DevelopmentConclusions Executive Coaching and Leadership Development Programme at WBSCentre for Business Information, Organisation and Process Management (BIOPoM)

IntroductionThe increasing popularity of executive coaching

Executive coaching for leadership development

The increasing number of studies that investigate empirically the effectiveness of executive coaching

Many tools, approaches and coaching models available

“EXCELLENCE”© model – a novel holistic approach to executive coaching

Executive Coaching for Leadership Development

The issues of leadership development have been subject of much research The main emphasis - to make leaders more effective Many leaders find difficult to cope with the increasing demand on their excellence in the environments of continuous changes and uncertainty of globalisation The role of coaching

Executive Coaching Models: An Overview

There are many approaches and models used for executive coaching (e.g. Appreciative Inquiry model, Leaderplex Model of Leadership, Egan’s ‘Helping Skills’ model, Solution Focused Model, Domains of Competence Model etc.) These models provide an approach to coaching that is usually focussed on one perspective, task or underlying philosophy A need for more integrated, holistic approach

The “Excellence”© Model “EXCELLENCE”© model - new, holistic, all-round approach combining elements of various coaching models with extensive expertise in personal development and coaching

The 10 phases of the model do not need to be used in sequential order, and each coaching intervention can use some (or all) parts of some (or all) phases

X

C

E

E

L

L

E

N

C

E

EXECUTIVE COACHING OBJECTIVES (I)

X FACTOR – THE POWER OF MIND (II)

CREATION AND CREATIVITY (III)

EFFECTIVE PERSONAL DEVELOPMENT (IV)

LONG TERM GOALS AND VISION (V)

LEADERSHIP SKILLS (VI)

EMOTIONAL INTELLIGENCE (VII)

NOTION OF LAW OF ATTRACTION & ALLOWING CHANGE (VIII)

COMMUNICATION AND COOPERATION (IX)

EVALUATION OF IMPROVED PERFORMANCE (X)

XECUTIVE COACHING OBJECTIVES

MAIN OBJECTIVES / ISSUES ADDRESSED:Evaluation of coaching needsDiagnosis and prioritisingSetting coaching objectivesSetting the terms of coaching engagement

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Biographical profiles, Leadership profiles, Life balance profiles, Values profiles, Coaching commitment profiles, Organisational work performance profiles, Personal style

Profiles, Self-assessment profiles, Mind mapping

FACTOR – THE POWER OF MIND

MAIN OBJECTIVES / ISSUES ADDRESSED:Understanding the power of mindUtilising positive thinking for excellenceUtilising visualisation and affirmations for achieving

excellenceUnderstanding mind-body connection

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Neuro-linguistic programming, Educational kinesiology (BrainGym), Affirmations, Super memory techniques, Mind Aerobics, Visualisations

REATION AND CREATIVITY

MAIN OBJECTIVES / ISSUES ADDRESSED:Exploring creativity enhancement techniquesBrainstorming techniquesProblem solving techniquesUtilising the law of creation

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Mind-mapping, Neuro-linguistic programming (NLP), Visualisation techniques, Educational kinesiology (BrainGym), A-H Processes, Cost-benefit analysis, Force-filed analysis, Brainstorming, IDEAL model for problem solving

FFECTIVE PERSONAL DEVELOPMENTMAIN OBJECTIVES / ISSUES ADDRESSED:

Improving mental, physical and spiritual well beingImproving life-work balanceConfidence enhancementStress managementTime managementAvoiding burnout

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Energy enhancing exercises, Breathing techniques, Mind

Aerobics, Neuro-linguistic programming (NLP), Educational kinesiology (BrainGym), Nutrition, EMO-TRANS method, Emotional Freedom Techniques (EFT), The Journey method, The Sedona method, Meditation, A to F model, Appreciative Inquiry, Role playing, Q-Link

ONG TERM GOALS AND VISION

MAIN OBJECTIVES / ISSUES ADDRESSED:Developing long term objectivesDeveloping a plan of action for achieving those objectivesDiscovering life purpose and visionDeveloping personal mission statement

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Neuro-linguistic programming (NLP), SWOT and SWAIN analysis, Visualisation, Affirmations, A-H Processes, Life-mapping

MAIN OBJECTIVES / ISSUES ADDRESSED:Supporting others to achieve goalsMotivating othersConflict management Influencing skillsPresentation skillsGiving effective feedback

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Neuro-linguistic programming (NLP), Emotional Freedom Techniques (EFT), Visualisation, Role-playing, Appreciative questioning, Problem-free questioning, Reframing

EADERSHIP SKILLS

MOTIONAL INTELLIGENCE

MAIN OBJECTIVES / ISSUES ADDRESSED:Developing self-awarenessUnderstanding the power of emotionsManaging emotions for peak performanceIncreasing Emotional IntelligenceUnderstanding the role of spirituality in business

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

EMO-TRANS method, Emotional Freedom Techniques (EFT), The Journey method, The Sedona method, Meditation, Self-awareness techniques, Self-monitoring, ABC model, Freeze-frame technique

OTION OF LAW OF ATTRACTION & ALLOWING CHANGE

MAIN OBJECTIVES / ISSUES ADDRESSED:Change managementUnderstanding the Law of AttractionGrounding of behavioural change

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Neuro-linguistic programming (NLP), Visualisation, Role-playing, A-H Processes

OMMUNICATION AND COOPERATION

MAIN OBJECTIVES / ISSUES ADDRESSED:Improving communication skillsAchieving good rapportUnderstanding body languageDeveloping assertiveness skillsDeveloping team management skillsDeveloping listening skillsDeveloping negotiation skillsDeveloping networking skillsDeveloping self-promotion skillsDeveloping multi-cultural awareness

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED: Neuro-linguistic programming (NLP), Visualisation, Role-playing,

Appreciative questioning, Problem-free questioning, Reframing, Mind-mapping

VALUATION OF IMPROVED PERFORMANCE MAIN OBJECTIVES / ISSUES ADDRESSED:

Evaluation of improved performanceSelf-evaluationMaintaining the momentum of excellence

EXAMPLES OF TOOLS / METHODS/ APPROACHES USED:

Pre and Post-session reviews, 360-degree feedback, Journaling, Self-reports, Responsive evaluation (input vs. output), Interviews, Direct observation

The Usability of “EXCELLENCE” Model for Executive Coaching and Leadership Development

The model is very flexible and it can cover a large variety of coaching needs

It aims to initiate long lasting and sustainable positive changes that will bring about excellence

Phases to be used depend on coaching needs and resources available

Empirical testing (12 clients) – 100% positive feedback received

ConclusionsThis presentation links research and practice of executive coaching and leadership development The proposed “EXCELLENCE”© model is all-encompassing providing a novel approach to executive coaching and leadership development incorporating many tools and modelsThe empirical testing and use of this model will be continued

Executive Coaching and Leadership Development Programme at WBSNew executive coaching and leadership development programme at WBSTeam of four

coaches providing1-to-1 and team coaching as well leadership developmentcourses

EXECUTIVE

COACHING

EXECUTIVE COACHING

LEADERSHIP DEVELOPMENT

EXCELLENCE

Centre for Business Information, Organisation and Process Management (BIOPoM)

Multi-disciplinary international research networkInternal and external members from industry and academiaExternal members from countries such as UK, Australia, Canada, USA, Russia, Spain, Belgium, Greece, Croatia, Bulgaria, Nigeria, China, Japan, Finland, Norway, Israel …Collaboration in research projects, workshops, publications and consultancy

Centre for Business Centre for Business Information,Information,

Organisation and Process Organisation and Process Management Management

(BIOPoM)(BIOPoM)

E-business and E-government

InformationManagement

Complexityand Multi-Agent

Technology

Business Processes

Socio Technology

BIOPoM Website

http://www.wmin.ac.uk/wbs/page-742