ethics & social responsibility
Post on 25-Feb-2016
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Mohamed Ali Abukar, PhDGRAND CANYON UNIVERSITY
ETHICS & SOCIAL RESPONSIBILITY
POSITIVE THINKING Approaching positive thinking in any task
fulfillment, equipped with an appropriate model of mental process will certainly create an ability to bring together different practices under a single umbrella of practical intelligence
Openness, ability to generate ideas, sense of humor, intellectual courage and mental flexibility are the main skills that can be used as a working model of practical intelligence and positive thinking
This will allow Working productively with most of the people most of the time
HEALTHY ENVIRONMENT The healthy climate of an organization has a
direct implication for both moral and performance, which will lead to total positiveness in creating an atmosphere of approval and security in which everyone feels free to express without fear
Although peoples have some unique thinking habits, there are a certain common thought patterns used in information processing and decision-making that can be used to distinguish between different decision styles, which will be guided by an important tools of how much information has been received
MECHANISM Organization is the mechanism by which
human join together to accomplish the objectives. Particular attention should be given on how the organization is structured to accomplish particular purpose
People should ask themselves following questions in order to understand where they stand: (1) How well developed is my sense of humor? (2) How well I do maintain a positive frame of mind? (3) Am I listening with an open mind to any new ideas or information?
The challenge is to make the organization productive and achieve the goals in an efficient and effective manner
DIVERSITY People of different ethnicity and origins bring
new ideas and different ways of doing things. To work together as a team people needs to be aware of differences in style and expectations.
Tension is likely to arise in demographically diverse team with contrasting personalities, and these needs not to be destructive but constructive
An organization that may need to succeed should welcome diversity and treat it as an opportunity
POSITIVENESS Positiveness is appreciated as is tolerance
for view, opinion, orientation and capabilities and one must be able to communicate effectively and equipped with an interpersonal relations skills
Such peoples always are able to create healthy atmosphere, and by encouraging the initiative to act and learn working with other as a productive team
A positive working environment provides the organization and its employees with the opportunities to achieve high performance and productivity
INTERPERSONAL ROLE Interpersonal relation bring down
all barriers, creates appreciation and healthy environment where everyone is pleased in working together as team
An individual cannot be effective without knowing how to establish and maintain productive relation with other
ETHICS AND SOCIAL RESPONSIBILITY Refers to an organizations
obligation to maximize its positive impact and minimize its negative impact on society
Is to determine the relationships, obligation and duties that are appropriate between organization and various stakeholders
SOCIAL RESPONSIBILITY The responsibility is to conduct the
business in accordance with their desire to make profit in conformity to the basic rules of the society (Law and ethic)
Same financial institutions contributes huge amount in grants to community improvement, educational services and others
Accountability, innovation, justice, respect for the community, respect for rules and avoid illicit operations are business responsibility
LEVELS OF SOCIAL RESPONSIBILITY Following are the levels of social
responsibility: ECONOMIC LEGAL ETHICAL PHILANTHROPIC
SOCIAL RESPONSIBILITY ISSUES Organizations that fails to
provide: A return on investment or profits Create jobs for community, and Contribute to the economy
Cannot survive for long-term
CORPORATE CITIZEN Refers to the extent to which business
strategically meet the economic, legal, ethical and philanthropic responsibilities
A commitment to corporate citizenship indicates a strategic focus on fulfilling the social responsibilities to stakeholders
Includes all activities and organizational process adopted by business to meet their social responsibilities
CORPORATE CULTURE Refers to the value and
practices shared by the employees
The way that work and authority are organized
The way people are rewarded and managed
ECONOMIC ISSUES Price increases over extended period of
time, (inflation) raise on unemployment, credit restriction, low productivity, low investment and many bankruptcies (recession), and when there is a high demand in the market with a limited supply
Yes - that is when economic issues exists
Needs immediate attention and consideration, in order to be able to correct it properly
CRISES IN BUSINESS ETHICS In Government, several politicians and some
high-ranking officials have had to resign in disgrace over ethical indiscretion
Nixon Administration’s Watergate's scandal The Foreign corrupt practices Act, passed
during Carter’s Administration made illegal for US businesses to bribe government officials of other countries
Accounting fraud, documents falsification and employee theft are all problems that negatively effect ethical standards
COMPLIANCE In recent years accounting fraud
become a major ethical issue in many organizations
Compliance, usually is performed by audit and control unit
Accounting services must abide by a strict code of ethical, which defines their responsibilities
Possible question can be: Are all financial records accurate and
free from fraud?
ETHICS OFFICERS EO are responsible for managing
the organizations ethics and legal compliance program
The ethical officers association (EOA) has approximately 900 members who are at the front line of managing ethics program
BUSINESS COMMUNICATION Business communication is particularly
difficult with lot of misunderstanding The reason is that the message is most
of the time complex, conditions are difficult and differences often separate the sender and receiver
To overcome communication barriers, one must think about persuasion, clarify message, use simple and easy language, emphasize key point and provide opportunity for feedback
A POSITIVE APPROACH A successful communication can be
achieved when there is: A sincere wish to communicate A properly organized management
structure Clear lines of communication and well-
defined responsibility An understanding of the What, how,
where, When and why of communication High communication skill A willingness to explain, consult and
consider individual feeling and reaction
IMPORTANT PRINCIPLES Organizations must be: Profitable Provide high quality products Treat customer fairly and with dignity Improve living conditions for workers Ensure safety of worker while at working Communicate honestly and openly Encourage staff development Avoid discrimination and promote
competition Exercise fair pricing policies
ETHICAL ISSUES Following are some of the ethical
issues related to most business organizations:
Fraud and conflict of interest Discrimination Ethical issues related to the
technology There is evidence that people use
the organization’s technology for personal business while are working
ETHICS AS A FORCE IN SOCIAL RESPONSIBILITY Many businesspeople and scholars have
questioned the role of ethics and SR Classical theorists says – if this is well done -
profits are maximized and organization carryout their major responsibilities to society
Classical period have extended from the mid of 19th century through early 20th century. Have successfully held the balance of power in economic circles
Evidence shows that SR, including business ethics is associated with increased profits and contributes to employee commitment and customer loyalty
HIGH STANDARDS OF PERFORMANCE WILL BE GUIDED BY: HONESTY AND CREDIBILITY TALENTS AND ENERGIES MANAGE PROPERLY TIME AND ACTIVITY PROFESSIONALISM AND WORKING
KNOWLEDGE PRACTICE RATIONAL DECISIONS SUCCESS, EFFECTIVENESS AND EFFICIENCY PEOPLE NEEDS EFFECTIVE LEADER –
INDIVIDUALS OF VISION AND JUDGMENT WHO CAN GUIDE, DIRECT, MOTIVATE AND INSPIRE TO REACH HIGH STANDARDS OF PERFORMANCE
LEADERSHIP STYLES PATH-GOAL THEORY SUGGESTS
DIFFERENT LEADESHIP STYLES: DIRECTIVE SUPPORTIVE PARTICIPATIVE ACHIEVEMENT-ORIENTED PATH-GOAL’S KEY CONCEPTS: INCREASE MOTIVATION BY CLARIFYING THE
BEHAVIORS NECESSARY FOR TASK ACHIEVEMENT
Management's Characteristics Frederick Taylor’ Scientific management Max Weber’s Bureaucracy Henry Fayol’s Administrative management
(functions) Herbert Simon- Administrative behavior
with decision-making as the central focus Elton Mayo study on the concern for human
elements Chris Argyris- for integration and job
enrichment McGregor-self-fulfilling prophecies and
theory X&Y All these will have a significant bearing
on the characteristics of today’s Management
EVOLUTION OF MANAGEMENT OVERVIEWING THE MANAGEMENT
REVOLUTION COMPONENT WILL ALLOW BETTER UNDERSTANDING OF THEIR CONTRIBUTIONS TO ORGANIZATION AND MANAGEMENT
IN TODAY’S WORLD A BETTER SKILLED, KNOWLEDGED AND QUALIFIED MANAGERS BECOME A KEY FACTOR TO THE SUCCESS OF THE ORAGNIZATION
OLD VALUES KEEP THE BOSS ALWAYS HAPPY DUMP PROBLEMS ON
SOMEONE WHEN THINGS GOES WRONG
WITH LARGE SPAN FEEL MORE IMPORTANT (EMPIRE BUILDER)
NEW VALUES CUSTOMER SATISFACTION ACCEPT RESPONSIBILITY ACCEPT ACCOUNTABILITY DECENTRALIZE AUTHORITY IDENTIFY PROBLEMS BEFORE THEY
EMERGE CONTINUOUS LEARNING PROCESS
EQUITY THEORY Stacy Adam has stressed that a sense
of inequity will create and lead to discomforts and dysfunctions
People always assess the balance between their inputs and the rewards they receive
It’s very important that reward and promotion system to be fair and free of any kind of discrimination and favoritism
The system should be always legally defendable
QUESTIONS FOR DISCUSSION Identify the social responsibility
issues What are the crises in Business
ethics? Explain and discuss economic
issues What are the levels of social
responsibilities? Explain and discuss the leadership
styles
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