esna officelinx for google apps

EsnaOfficelinx for Google Apps

INSIDE

Esna Embeds Collaboration Anywhere

Esna embeds real-time communication tools inside the business processes and applications people use everyday

People Want to Communicate in the Apps they Use

Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013

“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and

integrated.”

“Users want their communications to be built right into

the applications they are using.”

Bern ElliotGartner CIOAugust 2013

Executives Sales Marketing Operations HR

:: Automates sales process

:: Reduces sales cycle

:: Reduces time to approval

:: Speeds up access to expertise

:: Adapt quickly to changes

:: Accelerates time to market

:: Increases idea sharing

:: Fosters creativity

:: Improves customer service

:: Faster response rates

:: Accelerates processes

:: Reduces travel

:: Attracts talent

:: Retain employees

:: Supports remote teams

:: Improves work satisfaction

:: Accelerates problem solving

:: Sparks innovation

:: Fosters disruptive innovation

:: Accelerates business results

Esna Delivers Value to Every User

Google Apps Integration

● Presence

● Click-to-call

● Call Control

● Geo-location Sharing

● Unified Messaging

● Fax

Transcribed Voice Messages Inside Gmail

Escalate an email to a Web Conference

Unified Messaging

Voicemail Transcription

Rich Presence

Click-to- Call

Actionable Voice Messages

Post urgent and crisis messages to Twitter and Google+

Resolve messages to your Google contacts

Escalate any message to a live call

See the location of the caller

Send and Receive Fax Messages

Receive and send faxes right from Gmail

Automatically save faxes in Drive along with your voice messages

Replay recorded voice messages right from Drive

Save Messages in Google Drive

Transcribed voice messages can be saved as a Google Doc

Voice messages and faxes can automatically be saved in Google Drive

Intelligent Call Routing

Greet callers + send calls to voicemail based on your calendar status

Click to call external phone numbers and extensions

Rich Presence + Click-to-Call

Easily see the availability and location of others

Manage your presence manually or automatically based on your Google calendar

Contextual Collaboration in Google Drive

Automatically recognizes every collaborator on a doc

Start an instant WebEx meeting, Hangout or group chat

See the location of others on Google Maps

Start a live call or IM conversation from Google Maps

Real Time Communications in Google Maps

● Access real time communications from any app

● iLink Pro Chrome/IE extension follows you from app to app

● Conversations stay persistent

Real Time Communication Across Google Chrome

Integrates with Google Contacts to identify who is calling into the session

Get notifications when someone has joined your meeting

iLink Pro displays the real time status of your meeting

Esna WeLink Audio Conferencing

Roche has 90,000 users on Google Apps

Needed to integrate multiple PBXs - Avaya, Cisco and

legacy Nortel with Google Apps

Required massive scalability, high availability and geo-

redundancy

Customer Case Study

The Challenge

Selected Esna Officelinx because of its ability to work

across multiple PBXs simultaneously while

providing the same unified messaging services to all

users

Esna Officelinx was the only solution that could integrate seamlessly with Google Apps

regardless of the PBX

The Solution

Roll out to 40K+ users in the initial phase worldwide

Esna provides localized unified messaging services

in 17 languages

The Result

THANK YOUgoogle.esna.com

plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com

Additional Slides

Cisco WebEx + Avaya Scopia Desktop

EsnaiLink for WebEx

Google Apps

Cisco WebEx Integration

Multiple Ways to Start an Instant WebEx Meeting

From the Google Contact Card

From the Google People Widget

Anywhere in the Chrome Browser

Schedule a Meeting from Google Calendar

Instantly schedule a WebEx meeting from Google calendar

Choose from different meeting templates, meeting types and audio options

Meeting info is automatically published

WebEx Integration with Google Hangouts

Move people that you are collaborating with in a Hangout to a WebEx with a single click

Attendees are immediately placed into the WebEx, no separate login or registration required

Easily Create or Modify WebEx Meeting Templates

Define a standard meeting template, create import meeting templates from

WebEx or create your ownWorks with any audio conference provider

EsnaiLink for Avaya Scopia®

Desktop

Google Apps

Avaya Scopia® Desktop Integration

Multiple Ways to Start an Instant Scopia Meeting

From the Google Contact Card

From the Google People Widget

Anywhere in the Chrome Browser

Schedule a Meeting from Google Calendar

Instantly schedule a Scopia meeting from Google calendar

Meeting details are automatically published in the descriptions section

Randomly generate PIN numbers

Scopia Integration with Google Hangouts

Move people that you are collaborating with in a Hangout to a Scopia meeting in a single click

Attendees are immediately placed into a Scopia meeting - no separate login or registration required