eshares mentoring bootcamp

Mentoring BootcampHow to get the best from each other

Ricardo Moraes

Agenda

eShares Mentoring Program Understanding Mentoring

Mentoring ProcessMentoring Skills

Mentoring program goals

Reduce turnover

Better management

Increase customer satisfaction

Increase productivity

Mentors’ expectations

Start

Set up the engagement contract

Attitude to build trust

Mentors’ expectations

DuringKeep a positive attitude

Regular check-ins

Give directions

Mentors’ expectations

Closing

Develop mentee’s critical thinking

Reduce dependencies

Lack of understanding the benefits

Lack of resources

Lack of a facilitator

Lack of measurement

Risks

Athena’s encouragement and practical plans for dealing with

personal dilemmas

Challenging MotivatingInspiring

Personal & Career Development

Guidance

Experience sharing

Ongoing relationship that can last

Basisof Mentoring

Mutual trust

Regular “contact” & conversation

Genuine belief in the process

Two-person growth

Principlesof Mentoring

Uniqueness

Uniqueness

Coaching Counseling

Synergy

Learning, not teaching

Empowerment

Responsibility

Relationship

Power-free

Dependencies

Independent critical thinking

Mentees

MenteesReflection

Willingness to learnConfidentiality

Active listening

Commitment

Responsibility

Take on initiatives

MenteesReflection

Willingness to learnConfidentiality

Active listening

Commitment

Responsibility

Take on initiatives

Drive the relationship

Make contact

Create agenda

Report on progress

Co-op diary

Come prepared!

Artof Mentoring

Different Hats

Teacher

Counselor

Referral Agent

Door OpenerRole Model

Guide

Advisor

Motivator

Mentors

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

“Ear of child”

Track positive energy

Enhance positive attitude

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

Be fully present

Watch the “whole person”

Repeat

S.B.I.Formula for

Feedback

Situation

Describe the situation

Behavior

What they did

Impact

Impact of that behavior

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

Get inside “other’s shoes”

Eyes, voice & “touch”

Points of view

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

Open ended questions

Vital few vs. energy sappers

Create a list & rank it

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

“And what if…”

Speech vs. actions; intent vs. impact

Compassionate “anger”

MentorsAppreciative

Inquiry

Storytelling & self-disclosure

Positive challenge

Active listening & Observation

Concreteness & Focus

Empathy, Warmth & Respect

Choice of stories

Full emotions

Mentee’s stories

Do’s

Real, short & meaningful

Relevant

Engagement

Tone of voice

Characteristics & settings

Time for reflection

Don’ts

Early conclusions

Religious connotations

De-motivating

Mentor’s utility belt

Http://tiny.cc/Mentor-utility-belt

S.M.A.R.T. Goals

Specific

Measurable

Attainable

Realistic

Timely

Share best practices Ask for help

...And that is normal.

Some people just don’t click

...And that is normal too.

Sometimes work isn’t always fun

Positive attitude

Celebrate *all* achievements

“Success is when I add value to myself.

Significance is when I add value to others.”

- John Maxwell