ereader & gadget presentation - nela 2013

Mat Bose – Assistant Director, Hooksett Library

mbose@hooksettlibrary.org

Public library located between two cities in southern NH (Concord & Manchester)

Serve almost 14,000 people (population)

6,700 card holders

Circulated 210,000 items (FY2013)

2013 New Hampshire Library of the Year! (NHLTA)

What are we doing? Facilitating a monthly user group meeting

All devices welcome

Promote library services

Supporting device users

Building relationships

Why are we doing it? Community needs technology support

Promote our services

Overdrive & 3M

Lending devices

Atomic Training

Online Newsstand

Electronic Resources

How do we do it? Two library facilitators

Registration (device & specific questions)

Communicate with attendees (E-mail list)

Agenda - Invitation

Follow up information

Share a library service, tech news, apps, brochures, etc.

Answer questions

Smaller groups by device/OS

Marketing the group Electronic Sign

Referrals from staff members

E-mail communications

Flyers in library (and on kiosk computer)

Local Newspaper, Newsletter (Constant Contact), etc.

Website and Calendar of Events

Our Experience Challenges Achievements

Size of the group

Experience levels of users

Variety of Devices

Regular attendees

Group member assistance

Awareness of services

3M

Atomic Training

Byki

Mobile Catalog

Word of Mouth Promotion

Staff Education

Example #1

“Thank you for showing me how to use the 3M Cloud Library, I am using it for all of my eBook reading now!”

Kindle Fire HD User (was struggling with Overdrive)

Example #2

“Can I make an appointment to get additional help with my Google Nexus, and my computer questions?”

Google Nexus User (Ongoing support)

Example #3

“I’d be happy to get together sometime to help you learn more about your iPad.”

User Group Attendee (to another attendee)

Reasons to continue… Interaction (Patron feedback)

Perception (Tech Assistance @ Your Library)

Resource awareness (Promoting services)

Community connections

Word of Mouth Promotion

What is next? Individual Instruction

iPad Classes

Computer Classes

Atomic Training

EveryoneOn.org (Find free training classes)

Mat Bose – Assistant Director, Hooksett Library

mbose@hooksettlibrary.org

www.slideshare.net/hookref/