enterprise mobile: say goodbye to the standard

Enterprise Mobile: Say Goodbye to the StandardTexas Technology Summit

Stanton Jones, Vice President & Chief Information Officer, TPIApril 20, 2011

Q: why is there an Android device on this list?

A: the era of standardization is over

Mobile: the “Unstoppable Force”

Mobile Shipments Outpacing PCs

2010 2011 20120

100

200

300

400

500

600

700

Desktop + Notebook PC Smartphone + Tablet

Source: Top Mobile Internet Trends Matt Murphy / Mary Meeker – 2/10/11 http://www.slideshare.net/kleinerperkins/kpcb-top-10-mobile-trends-feb-2011

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Q4 ‘10: Smartphone + Tablet > Total PCs

Mobile Operating Systems Expanding

Source: asymco.comhttp://www.asymco.com/2011/02/19/the-lives-and-deaths-of-mobile-platforms/

Eight new mobile OSs introduced in four years

Mobile Data Traffic Growing Exponentially

2010 2011 2012 2013 2014 20150

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,000

Terabytes per Month

.24 EB.6 EB 1.2 EB

2.2 EB

3.8 EB

6.3 EB

92% CAGR 2010 - 2015

Source: Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2010–2015http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns827/white_paper_c11-520862.html

Mobile Displacing Traditional Products

Traditional Product Displaced ByLandline Phone 3G / Skype / Google Voice

Cable TV Netflix, XBox, iTunes

Camera & Video Camera Embedded Camera

GPS Embedded GPS

Satellite Radio Pandora, Spotify, TuneIn

More coming…

IT Standardization: the “Immovable Object”

Corporate IT Standardization

Scalability, Security & Savings

The Standard Mobile Worker Toolkit (2000 – 2010)

+ +

The Standard Mobile Worker Toolkit (2011 - ?)

+ +

Will this be the model for the next decade?

The Standard Mobile Worker Toolkit (2011 - ?)

+

Or will it be this?

Bring Your Own

Phone & Tablet

Bring Your Own

Computer(BYOC)

Virtual PC Image Virtual Mobile Image

Forces are Colliding – IT Organizations Responding in Different Ways

X YComprehensive set of controls

Close supervision

Hierarchical structure

Theory X and Theory Y: McGregor

Self control

Accept responsibility

Shared decision-making

OR

Theory X Response

Fear

Uncertainty

Doubt

Leads to blocking, ignoring or all-out surrender

41% of those employees who admit breaking IT policy say they do so in order to do their jobs

Source: Cisco® Connected Technology World Report http://newsroom.cisco.com/dlls/2010/ts_101910.html

Theory Y Response

“…find a way to make this work”

“…trust our employees to do the right thing”

“…free us up to work on more important projects”

iOS users ask for about 50% less help than Blackberry users

Source: my team!

Embracing “Flexible Standardization” Presents New and Significant Challenges

Compliance

CostSecurity

Assure my clients & auditors?

Predict and manage my costs?

Protect my company?

If I Relax My Standards, How Do I…

Education

PolicyTechnology

Awareness & employee responsibility

Revising to reflect current trends

Virtualization & mobile management platforms

By Re-evaluating Approaches On…

Why Embrace Flexible Standardization?

It’s going to happen with or without you

Makes employees happy

Creates unexpected productivity gains*

* Use caution with perceived productivity gains; notoriously difficult to quantify

Recommendations and Next Steps

Carve out time & budget to try new stuff

Encourage open (i.e., social) conversations

Engage legal and HR

Let users propose ways to solve problems

Find out what others are doing

Thank you!

Stanton Jonesstanton.jones@tpi.nettwitter: @stantonmjonesSlideshare: slideshare.net/stantonmjones