enterprise human resource services
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Enterprise Human Resource Services
Customer Utility Board Meeting5 March 2014
Data reporting
performance
Metrics being measured
Road Ahead
Summary
Data Reporting Performance
SLA#1Average time from requisition to fill
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SLA #2 Average turnaround time to deliver a customized PPDB report
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EHRS Quarterly Metrics- SLA Performance Measure #2
10/1/2013 - 12/31/2013
BRANDON TAM EHRS PPDB AD HOC TOTAL
AD-HOC REQUESTS 83 15 98
DAYS TO COMPLETE 120 23 143
AVERAGE TAT DAYS 1.45 1.5 1.46
AGENCY
DAS INTERNAL
PUBLIC REQUEST
0% 50% 100%
64%
33%
3%
Ad Hoc Requests by Customer Type
Total
87.95%
12.05%
Actual TAT Goal (2.5 days)
met
not met
Process in development
SLA #3 Availability of Human Resources Client Agency Managers
EHRS SLA MEASURE - Average time to provide employee investigation recommendations
Period beginning Period endTotal number of Business Days
Number of investigations with
recommendations in this quarter
SLA MEASURE Average number of business days to
provide employee investigation
recommendations
10/1/2013 12/31/2013 67 2 33.50
1/1/2014 3/31/2014 28 3 9.33
4/1/2014 6/30/2014 0 0 #DIV/0!
7/1/2014 9/30/2014 0 0 #DIV/0!
10/1/2014 12/31/2014 0 0 #DIV/0!
1/1/2015 3/31/2015 0 0 #DIV/0!
4/1/2015 6/30/2015 0 0 #DIV/0!
7/1/2015 9/30/2015 0 0 #DIV/0!
10/1/2015 12/31/2015 0 0 #DIV/0!
Today's date 3/5/2014
Number of open investigations
3
Average # of days ongoing / open
investigations have been open
74
SLA #4 Average time to conduct investigations and provide recommendations
SLA #5 Average time between receipt of customer request for i-Learn technical support and resolution
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SLA #6 Average time between receipt of customer request for E-Recruit technical support and resolution
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No tracking provided Aug-Oct 13 due to lack of expected parameters
Questions Individual ScoresAverage
Score
The outcomes/objectives of the course were clearly defined.
5 4 4 4 5 5 3 4 4 5 4 5 3 4 3 5 5 4Participation and interaction were encouraged 5 5 4 5 5 5 3 4 4 4 5 5 3 4 4 5 5 4
The topics covered were relevant to my responsibilities.
5 4 5 5 5 5 4 5 4 5 5 3 3 4 4 5 5 4The content was organized and easy to follow. 5 3 4 3 5 5 3 3 3 5 4 5 3 5 4 5 5 4
The trainer was knowledgeable about the training topics.
5 4 4 4 5 5 3 4 5 5 4 5 3 5 4 5 5 4
The trainer was well prepared.5 3 4 4 4 5 4 5 4 4 5 5 3 5 4 5 5 4
The time allotted for the training was sufficient. 5 3 3 3 5 5 3 3 2 5 5 2 3 4 4 5 5 4
The meeting room and facilities were adequate and comfortable.
5 2 2 5 4 4 3 4 2 4 5 5 1 5 4 5 5 4
Overall, how would you rate the training event? 4 3 3 3 5 5 3 4 3 4 4 5 2 5 4 5 5 4 67 17 4Ranking Lessons Learned:1=Poor Review handouts in detail before class to ensure all pages are present.2=Fair 3=Good 4=Very Good 5=Excellent
SLA #7 Quality of training content developed by EHRS
Requesting Agency/ UnitEHRS Staff member
DATE 1: Date Classification Review Request is
received (see definitions)
DATE 2: Date Classification
Review Recommendations are delivered (see
definitions)
Number of business days since
classification review was opened
Comments
# Business Days for classification reviews with
recommendations
OSAC Miller 14-Oct 17-Oct Establish a position 4Real Estate Miller 15-Oct 21-Oct Abolish position/Establish position 5
ODOT Miller 15-Oct 5-Nov Desk Audit 16
DAS-EAM Miller 15-Oct 17-Oct Upward Reclassification 3
DAS-EAM Miller 15-Oct 17-Oct Downward Reclassification 3
DAS-DBS Miller 28-Oct 29-Oct Establish LD position 2
DAS-COO O'Bryant 15-Nov 29-Nov Provided PD feedback to supervisor 10
OEIB O'Bryant 15-Nov 22-Nov PD Review 6
BOA O'Bryant 18-Nov 18-Nov PD Review 1
DOGAMI O'Bryant 18-Nov 19-Nov PD Review 2
DAS-CHRO O'Bryant 19-Nov 19-Nov Upward Reclassification 1
DAS-COO O'Bryant 20-Nov 10-Dec Establish LD position 14
DAS-EGS O'Bryant 20-Nov 20-Nov Upward Reclassification 1
DAS-ETS O'Bryant 21-Nov 2-Dec PD Review 7
DAS-COO O'Bryant 27-Nov 4-Dec PD Review 5
PSRB O'Bryant 27-Nov 2-Dec PD Review 3
OSAC O'Bryant 3-Dec 3-Dec PD Review 1
HECC O'Bryant 3-Dec 20-Dec PD Review 14
ERB O'Bryant 5-Dec 13-Jan PD Review
DAS-EAM O'Bryant 9-Dec 9-Dec PD Review 1
LPB O'Bryant 11-Dec 11-Dec PD Review 1
State Library O'Bryant 13-Dec 13-Dec PD Review 1
DAS-ETS O'Bryant 16-Dec 16-Dec PD Review 1
DAS-ETS O'Bryant 20-Dec 31-Dec PD Review 7
DAS-EAM O'Bryant 30-Dec 30-Dec Desk Audit 1
HECC O'Bryant 30-Dec 31-Dec PD Review 2
DAS-ETS O'Bryant 6-Jan 9-Jan PD Review
DAS-EGS O'Bryant 7-Jan 7-Jan PD Review
DAS-DBS O'Bryant 31-Jan 3-Feb PD Review
OBMT O'Bryant 7-Feb 10-Feb PD Review
Racing Commission O'Bryant 7-Feb 10-Feb PD Review
SLA #8 Average time to conduct a reclassification
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