endpoint agent part 1: end user experience
Post on 14-Apr-2017
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Endpoint Agent Part 1:End User ExperienceNick Kephart, Sr. Director of Product Marketing
• August 18th 2016• An overview of Endpoint Agent with key
use cases, how it works and a view of the data collected
Endpoint Agent Webinar Series
• October 11th 2016• Understand performance of local access
networks, whether wired or wireless
End User Experience
LAN, Wireless, Gateways & Proxies
• September 15th 2016• Get visibility into SaaS performance from your
employees globally
Monitoring SaaS Apps from Anywhere
Troubleshooting Remote Workers
• October 27th 2016• Solve issues for employees at home, on the
road and connecting through VPNs
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About ThousandEyesThousandEyes delivers visibility into every network your organization
relies on.
Founded by network experts; strong investor
backing
Relied on for critical operations
by leading enterprises
Recognized as an innovative new approach
31 Fortune 5005 top 5 SaaS Companies
4 top 6 US Banks
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Monitor App & Network Connectivity Anywhere Hosting / SaaS
Provider
3 Application DeliveryWebsite, CDN, DNS, ISP, BGP, DDoS
Internet
1 Enterprise WAN & LANInternal Apps, VoIP, Wi-Fi and Access Networks
2 Cloud MigrationSaaS, IaaS, VPNs and Remote Workers
AccessNetworks
Cloud Agents
Enterprise
Agents
Branch
Data Center
Endpoint Agents
EndpointAgents
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Enter ThousandEyes Endpoint Agent• Previously unattainable visibility
into the “last mile” (where so much can go wrong)
• Constant, trustworthy performance data & network context no matter where your users do work
• Instantly filter & drill into data to troubleshoot any machines, sites, or geographies
• Identify & understand trends by reporting across aggregate data
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Baseline & troubleshoot performance for mission-critical:• 3rd-party SaaS applications• And also internal applications
Three Endpoint Agent Use Cases
• Local & end-to-end network troubleshooting• Wireless usage & saturation monitoring
SaaS Monitoring
WAN & LANMonitoring
Troubleshoot web app, connectivity and device issues for:• Home offices• Traveling employees
Remote Worker
Troubleshooting
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SaaSmonitoring
SaaS Monitoring• Visualize
connectivity across users, locations and services.
• See performance by office, network or for remote workers.
• Quickly filter user session information for trend analysis or individual troubleshooting.
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• Baseline application and network performance across users anywhere
• Remotely troubleshoot issues with VPN, SaaS or internal app connectivity.
• Quickly localize loss and latency to a specific portion of your network or that of a service provider.
Remote Worker Troubleshooting
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WAN & LAN Monitoring• Locate network
coverage, congestion or device faults that affect specific locations, networks, proxies, gateways and access points.
• Measure wireless (SSIDs & BSSIDs) and wired performance across the campus or anywhere in your global WAN.
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• Monitored Networks
– Prefixes or network blocks that are assigned a Monitoring Profile with Monitored Domains
– Periodic network statistics option will gather local access network data every 5 minutes
• Monitored Domains– Web domains that
trigger a User Session each time the user browses to a new domain, subdomain or tab
Getting Started with Endpoint Agent
• When a user is on a Monitored Network
– Network Topology data (wired, wireless, gateway, VPN, proxy) is collected every 5 minutes
• When a user is on a Monitored Network and browses to a Monitored Domain
– Performance data collected from the browser, network config from the OS, and active measurements from the OS (path visualization, loss, latency)
ConfigurationData
Collection• Install Endpoint
Agent – For Mac OS X and
Windows• Make sure to also
install the browser extension– Link available in the
browser upon agent installation
• Use GPO to deploy the agent and browser extension
Installation
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Endpoint Agent: How it works
Lightweight client softwareWindows 7+, Mac OS X 10.9+
Negligible resource consumptionTypically <1% CPU, <40MB mem, <50MB disk
Easy deployment via standard toolsmsi & pkg installers w/ auto-registration
End-user & background componentsBrowser plugin (Chrome & IE) & system service
Always up-to-dateUpdates automatically, runs in the background
User Sessions - WebCompletion, response time, page load waterfall
User Sessions - NetworkLoss, latency, jitter, failures, path visualization
Visibility across multiple layers Agent details
Access Network TopologyWired, wireless, VPN & proxy network topology
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Demo
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Access Network Topology
Wireless base stationsGateway
loss in red
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Reporting with Endpoint Data
Salesforce response time by office and location
See what you’re missing.
Watch the webinar:
https://www.thousandeyes.com/resources/endpoint-agents-end-user-experience-webinar
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