enchanted telecom operation map (etom) udah edit 2003

Shibu lijack

Enhanced Telecom Enhanced Telecom Operation Map Operation Map

(eTOM)(eTOM)

Tujuan Pembelajaran

Memahami framework eTOM dalam proses bisnis telekomunikasi.

Memahami pelevelan hingga level 2 framework eTOM.

Memahami fungsionalitas dari setiap point pada setiap level.

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Batasan Pembelajaran

Review eTOM level 0 dan 1. Pembahasan point level 1 lanjutan sampai level

2

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eTOM level 0

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Enterprise Management

Strategy, Infrastructure &Product

Operations

Market, Product and Customer

Service

Resource(Application, Computing and Network)

Supplier/Partner

Customer

Suppliers/Partners

Shareholders Other StakeholdersEmployees

Enterprise ManagementEnterprise Management

Strategy, Infrastructure &Product

Strategy, Infrastructure &Product

OperationsOperations

Market, Product and Customer

Service

Resource(Application, Computing and Network)

Supplier/Partner

Market, Product and Customer

Service

Resource(Application, Computing and Network)

Supplier/Partner

CustomerCustomer

Suppliers/Partners

Shareholders Other StakeholdersEmployees

Suppliers/PartnersSuppliers/Partners

Shareholders Other StakeholdersEmployeesShareholders Other StakeholdersEmployees

Area eTOM level 0

Strategy, Infrastructure & Product : meliputi perencanaan dan manajemen lifecycle

Operation : meliputi manajemen operasi inti

Enterprise Management : meliputi koorporate atau manajemen pendukung bisnis

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eTOM level 1

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Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

(Application, Computing and Network)

Customer

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Operations

Fulfillment Assurance BillingOperationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

(Application, Computing and Network)

Strategy, Infrastructure & Product

ProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

(Application, Computing and Network)

CustomerCustomer

Vertical Process SIP

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Horizontal Process SIP (2)

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Vertical Process Operations

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Horizontal Process Operations (2)

Enterpise Management Process

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