emotions moods

Managing EMOTIONAL

& building Interpersonnel

competences

WHAT IS EMOTION ?

• is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. It can be divided into ability EI and trait EI.

• Criticisms have centered on whether EI is a real intelligence and whether it has incremental validity over IQ .

Types of Emotions

Happiness

Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune.

Surprise

An expression used when something unexpected or sudden occurs. POSITIVE

Disgust

Disgust is a strong feeling of dislike. Negative.

FearA feeling that something dreadful or dangerous is about to happen. Negative

AngerAnger is a strong feeling of annoyance and

displeasure. Negative

Sadness

The state of being sad, unhappy, sorrowful, or mournful. Negative

Gender and Emotions• Women– Can show greater emotional expression– Experience emotions more intensely– Display emotions more frequently– Are more comfortable in expressing emotions– Are better at reading others’ emotions

• Men– Showing emotions is inconsistent with the male image– Are less able to read and to identify with

others’ emotions– Have less need to seek social approval by

showing positive emotions

Emotional Labor

• A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.

• Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.

WHAT IS EMOTIONAL INTELLIGENCE?

• Emotional intelligence (EQ) is the ability to IDENTIFY, UNDERSTAND, and MANAGE EMOTIONS in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Emotional Intelligence Consists Of Four

Attributes• Self-awareness – You recognize your own emotions

and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self-confidence.

• Self-management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.

• Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

• Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.

Emotional Intelligence Will Affects

1. Your performance at work2. Your physical health3. Your mental health4. Your relationships

OB Applications of Emotions and Moods

• Emotions and Selection– Emotions affect employee effectiveness.

• Decision Making– Emotions are an important part of the decision-making

process in organizations.• Creativity– Positive mood increases creativity.

• Motivation– Emotional commitment to work and high

motivation are strongly linked.

OB Applications of Emotions and Moods

• Leadership– Emotions are important to acceptance of messages from

organizational leaders.• Interpersonal Conflict– Conflict in the workplace and individual emotions are

strongly intertwined.• Negotiation – Emotions can impair negotiations.

• Customer Services– Emotions affect service quality delivered to

customers which, in turn, affects customer relationships.