emergency response & caregiver how they are the flip side of the same coin kevin vandam westjet,...

Emergency Response & CaregiverEmergency Response & Caregiver

How they are the flip side of the same coin

Kevin Vandam

WestJet, Calgary, Canada

Emergency Response & CaregiverEmergency Response & Caregiver

Emergency Response teams:

• Pre Go Team

• Home Team

• Caregivers

• Local Base

• Go Team

• Kenyon International

How they are the flip side of the same coinHow they are the flip side of the same coin

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin

History of CaregiversHistory of Caregivers

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin

• What is a Caregiver?What is a Caregiver?

• How many do we have?How many do we have?

• How many do we need?How many do we need?

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin

• Why do we need them?Why do we need them?

• Who can be a Caregiver?Who can be a Caregiver?

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin

Initial Training consists of:Initial Training consists of:• Roles & ResponsibilitiesRoles & Responsibilities• Initial Contact to Saying Good-byeInitial Contact to Saying Good-bye• Communication SkillsCommunication Skills• Maintaining your well-beingMaintaining your well-being• Going Home and Back to WorkGoing Home and Back to Work• ER PlanER Plan• Phases to RecoveryPhases to Recovery

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin

Recurrent Training topics:Recurrent Training topics:

• Managing the MediaManaging the Media• CommunicationCommunication• Funeral and Morgue ArrangementsFuneral and Morgue Arrangements• Real Stories by Real PeopleReal Stories by Real People• Taking Care of YourselfTaking Care of Yourself

Emergency Response & CaregiverEmergency Response & CaregiverHow they are the flip side of the same coinHow they are the flip side of the same coin