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EMOTIONAL INTELLIGENCE

Presented by:

Kelly Alcorn, CT, CCP

ACTIVITY

Form teams and complete the word search!

WHY A WORD SEARCH?

Communication skills Listening skills Organization skills Cooperation

COURSE OBJECTIVES PAGE 1

ReviewSelect 1-2 that are a main focus for you today

Share with the group

EMOTIONAL INTELLIGENCE PAGE 1

Timeline

1960’s Harper’s Magazine

1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences

1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ

2012 Emotional Intelligence 2.0

TODAY’S WORKPLACE PAGE 2

TODAY’S WORKPLACE PAGE 2

What skills & abilities are needed to be successful here?

TAKE A LOOK IN THE MIRROR PAGE 2

EMOTIONAL INTELLIGENCE (EQ) PAGE 4

What is it?

EMOTIONAL INTELLIGENCE (EQ) PAGE 4

The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

Daniel Goleman

“Working with Emotional Intelligence”

Let’s see what more Daniel has to share….

Lights, Camera…ACTION!

EMOTIONAL INTELLIGENCE 2.0by Travis Bradberry, Jean Greaves

and Patrick Lencioni

KEY CHARACTERISTICS OF EQ PAGE 4

Personal Competence

Social Competence

Self Awareness

Self Managem

ent

Social Awareness

Relationship

Management

4 BASIC PERSONALITY TRAITS PAGE 5

Extravert

Introvert

Thinking

Feeling

IDENTIFY YOUR PERSONAL COMMUNICATION STYLES

Task Focus

PassiveSlower Pace Faster

PaceIndirect Direct

People Focused

Relationship Focused

Aggressive

Thinker (I/T) Director (E/T)     

  Relater (I/F) Socializer (E/F)

“AHA”

An “Aha” that often comes from this knowledge is the discovery that

not everyone thinks and sees the world as we do!

The importance of this self-knowledge is to become aware of our preferences and how they may be impacting our

effectiveness with other people.

RECOGNIZING DIFFERENCES

A fundamental point to take away is that we all are different.

Recognizing those differences and understanding how to work with people who are different than us makes us (and them) more effective!

EMOTIONAL INTELLIGENCE RESULTS 

Add up the scores and plot them on the graph.

0 – 12 Very Low 

12- 24 Low Average 

24-36 Average 

36-48 High Average 

48-60 Very High

EMOTIONALLY INTELLIGENT ORGANIZATIONS

Southwest Airlines L. L. Bean Disney World Marriott Hotels Nordstrom‘s Apple Pixar Toyota

LEFT HEMISPHERE STYLE

Rational:

Analytical Detailed Sequential Planned Structured Language Math Science

RIGHT HEMISPHERE STYLE

Intuitive:

Emotions Illogical Imagination Risk taking Impetuous Philosophy Music Art

EQ QUALITIES OF LEADERS

Empathy

Adaptability

Persuasiveness

**Leaders know themselves.

LEADERS maintain emotional balance

listen

fact find

persuade

lead

SELF-CONFIDENCE OF LEADER

There is a quality of self-confidence a leader possesses that enlists trust from those they lead. The number one thing a leader needs to posses to be truly a leader is the trust of the team. A leader can ask for great contributions from a team only to the degree that there is credibility.

CREDIBILITY & TRUSTWORTHYTo be deemed trustworthy, is an

important characteristic of a person who possesses and exhibits EQ.

Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.

BELIEFS EFFECT OUR ASSUMPTIONS Ourselves

About others in the world

About how we expect things to be

BELIEFS ARE OUR REALITY how we think things are what we think is true what we expect as a likely

consequence that will follow from our behavior

**What we create through our thoughts is a belief system and that ultimately determines success in life.

BELIEFS CAN BEConstructive or rational beliefs Destructive or irrational beliefs

Much of what we view as right or wrong, good or bad, is inherited from our family and our social group.

Our belief system strongly influences our reactions to people and events in our lives.

SIX CORE EMOTIONS1. Anger

2. Fear

3. Disgust

4. Happiness

5. Sadness

6. Surprise

EXPANDED DIMENSIONS OF EMOTIONS

Amusement GuiltContempt ReliefContentment SatisfactionEmbarrassment Sensory pleasureExcitement ShamePride of achievement

YOUR BRAIN

Neocortex

Limbic/MidbrainCerebellum

(Learning/Thinking)

Knowledge

(Chemical/ Emotional)

Experience/Feeling(Automatic/Unconscious)

Who We Are

“Nerves that Fire Together, Wire Together”

LIMBIC SYSTEMThe limbic system:

The not-conscious part of the brain where all of your beliefs and habits are stored

Controls your feelings and heavily influences your behavior

Interprets sensory information and dispatches it to the cortex

CORTEX

The conscious center of the brain that hears what you are thinking and can intellectually control behavior for processing.

The limbic sets the emotional tone of the information before it reaches the cortex.

RATIONAL / IRRATIONAL BELIEFS

Rational beliefs: positive, constructive and adaptive

Irrational beliefs: lead to negative emotions like anxiety, anger, and depression

PAGE 21

If you want to:

change your feelings change your behaviors be more effective change your beliefs

ATTITUDEAttitude

is the mental state that you have while carrying out your actions.

It is the way you view the world around you and choose to see

it, either positively or negatively.

ABILITYAbility

is the quality of being able to perform; a quality that permits or facilitates achievement or

accomplishment.

It is how highly skilled you are. Much of this is genetically

predetermined in IQ or physical ability.

MOTIVATION

Motivation is the level at which you are able

to find “a reason to act.”

This is the internal drive that you find that enable you to exercise

your abilities.

MOTIVATION COMES FROM WITHIN

Motivation is an internal force that drives individuals to act to achieve a specific goal.

Two people listen to the same inspirational audio -- one person is motivated to act, the other is not.

MOTIVATION AND GOALS

We attain emotional intelligence by managing negative emotions and

attaining our goals.

MASLOW’S HIERARCHY OF NEEDS1. Biological and Physiological Needs 2. Safety Needs

3. Belonginess and Love Needs 4. Esteem Needs 5. Cognitive Needs

6. Aesthetic Needs 7. Self-Actualization Needs 8. Transcendence Needs

THE LAW OF ATTRACTION

“Whatever we think about, we bring about.”

The Law of Attraction is considered by many to be the most important law of

all in explaining both success and failure.

The book & movie as featured on Oprah

PESSIMISMSuch perceptions are associated

with:

high stress factor a predisposition to depression low self esteem poor self confidence wide variety of health risks

PESSIMISM

Perceptions of helplessness and poor coping were associated with the inability to attribute any real meaning or purpose to a problem situation.

USING POSITIVE ILLUSION Acknowledge the negative feelings

respectfully as signposts of negative thinking

Focus your energies on a positive substitute

Use your creativity (imagination) to rehearse a more productive line of thinking

Dwell on the positives in your life

GOAL SETTING

 “The world cares very little what a man or woman knows; it is what a man or woman is able to do that counts.”

Booker T. Washington

Goal Setting Gives Us Purpose!

 Self motivation + positive

attitude = SUCCESS

GOAL SETTING IS A POWERFUL WAY TO MOTIVATE PEOPLE!

“If you think you can do a thing or think you can't

do a thing, you're right.”

Henry Ford 

SMART GOALSSpecific

Measurable

Achievable

Realistic

Time-bound 

TIPS FOR ESTABLISHING RAPPORT

Possessing a desire for a better relationship Continuously learning about human behavior Individualize interaction Adjust your communication style to the other

persons’ Let them know you want to work with them

effectively Express your knowledge and understanding of

them as a person Be truthful Establish trust

EFFECTIVE COMMUNICATION 

Face-to-Face Telephone

Body Language 55% 0%

Tone 38% 87%

Words 7% 13%

Total 100% 100%

LISTENINGStaying Focused is keeping your full attention centered on the speaker.

Capturing the Message is understanding, completely and accurately, the speaker’s message.

Helping the Speaker involves paying attention and giving supportive feedback.

BODY LANGUAGENONVERBAL BEHAVIORINTERPRETATION

Arms crossed on chest Defensive, cold or comfortable Fist clinched Angry, stressed Excessive blinking Lying Hands on hips Impatience Tapping or drumming fingers Impatience Pinching bridge of nose, eyes Negative evaluation

closed Open palm Sincerity, openness 

BODY LANGUAGENONVERBAL BEHAVIOR INTERPRETATION Consistent eye contact Confident, honest Rubbing the eyes Doubt, disbelief Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying

Head resting in hand, eyes Boredomdowncast

Patting/playing with hair Lack of self-confidence, insecurity

BONUSExecutive Intelligence

What All Great Leaders HaveBy Justin Menkes

www.HR.com

BONUSGetting Tasks Done:Ability to evaluate dataDefine problems & determine obstaclesDeliver sensible solutions

Working effectively with & through others

Evaluating & adapting own behavior

FUN TAKE HOME

Our friends at The Office demonstrate EI

http://ow.ly/i32r6

EVALUATE

http://STOP

START

CONTINUE DEVELOP

ACTION PLAN

Pick 3 areas to focus on

Create a SMART goal for each

REMEMBER

Progress Not Perfection

Enjoy the Journey!!!