effective management award dace aizstrauta state chancellery policy coordination department...

Effective Management Award

Dace AizstrautaState Chancellery

Policy Coordination Departmentconsultant

dace.aizstrauta@mk.gov.lv

The Award

• Established by Latvian

Employers Confederation in 2005• 2007 in cooperation with

the State Chancellery• 3 categories:

– Private enterprises– Municipalities– State institutions

Applicants

• Private companies (10)• State institutions (13)• Local municipalities (5)

Criteria1. Description of organizational management

2. Introduction of the service a. Connectedness with strategy, mission, etc.

b. Communication strategy, availability of information, involving citizens/customers into the service development process

c. Quality, risk and finance management systems – improving service quality

3. The resultsa. Description (indicators, analysis)

b. Innovative approach

c. Organizational benefits/change

Top 3

• State institutions– The State Social Insurance Agency – Road Traffic Safety Directorate – Latvian Blood Center & The Treasury

• Local municipalities– Jēkabpils– Valmiera– Liepāja

The State Social Insurance Agency

• Cooperation with private sector to improve service quality– Cash payments replaced by transfers– Function delegation to private sector

• To increase efficiency by optimizing the organizational processes in cooperation with partners

• Results– savings and economy (~650 000 eur monthly)– Increased service quality– Decreased the amount of work for serving clients directly– Organizational benefits – trust in themselves, courage to involve in

similar projects in the future

Road Traffic Safety Directorate

• Development of vehicle and drivers registry

• To provide high quality registry with broad usability options

• Results– Client satisfaction

– Easy and accessible services that meet clients needs

– Precise data – many users and wide analysis options

– Increased road safety

Latvian Blood Center

• Information campaigns to popularize donor movement

• To promote donor movement development in Latvia thus helping those in need of blood transfusion

• Results:– Increased number of first time donors

– Increased number of donors

– Simplified procedures

– Client satisfaction

The Treasury

• Management system and card payments

• To provide qualitative services using modern technologies aiming at effective resource management and client satisfaction

• Results:– Savings and economy (~ 80 000 Eur/year)– Simplified budget monitoring– Simplified and faster process for client– (no complaints received on this service)

Thank you!