e-usage & e-access baseline survey 2004. table of contents introduction methodology household...

E-Usage & E-Access Baseline Survey 2004

E-Usage & E-Access Baseline Survey 2004

Table of ContentsTable of Contents Introduction Methodology Household E-Usage Perception of Telecom Namibia Mobile Usage Public/Work Phone Usage Internet Cafe Usage Namibia compared Conclusion

Introduction Methodology Household E-Usage Perception of Telecom Namibia Mobile Usage Public/Work Phone Usage Internet Cafe Usage Namibia compared Conclusion

IntroductionIntroduction Surveys were carried out in 11 countries

(Botswana, Cameroon, Ethiopia, Ghana, Mozambique, Namibia, Rwanda, South Africa, Tanzania, Uganda and Zambia)

Aim: understanding demand and usage pattern; what is happening in the ICT sector from the lens of the user

Surveys were carried out in 11 countries (Botswana, Cameroon, Ethiopia, Ghana, Mozambique, Namibia, Rwanda, South Africa, Tanzania, Uganda and Zambia)

Aim: understanding demand and usage pattern; what is happening in the ICT sector from the lens of the user

MethodologyMethodology National Household Survey Namibia split into three regions for sampling:

Major Urban (Windhoek, Walvisbay, Swakopmund), Other Urban, Rural

Random sampling procedure 854 households were sampled and information for

4163 household members collected Information was collected for all household

members Questionnaire was based on UN Surveys Classifications were used for living conditions and

exposure to consumer electronics

National Household Survey Namibia split into three regions for sampling:

Major Urban (Windhoek, Walvisbay, Swakopmund), Other Urban, Rural

Random sampling procedure 854 households were sampled and information for

4163 household members collected Information was collected for all household

members Questionnaire was based on UN Surveys Classifications were used for living conditions and

exposure to consumer electronics

Houses with a grid electricity connection:

94.6%

72.3%

6.1%

Major towns Other Urban Rural

Household E-UsageHousehold E-Usage

What type of grid electricity connnection is it?

39.8%

4.8%

51.2%

4.3%

Mains -exclusive to the

household

Mains - sharedwith otherhouseholds

Pre-paid -exclusive to the

household

Pre-paid -shared with

otherhouseholds

Household E-UsageHousehold E-Usage

68.0%

32.6%

16.7%

5.3%1.1%

22.2%25.7%

60.9%55.6%

0.94%5.43% 5.56%

Major towns Other Urban Rural

Mains - exclusive to the household Mains - shared with other households

Pre-paid - exclusive to the household Pre-paid - shared with other households

Household E-UsageHousehold E-Usage

55.0% 53.6%50.9%

58.8%

6.3% 5.0%2.7%

0.0%

5.4%2.3% 2.7%

0.0%

41.2%43.8%

39.2%

33.3%

N$ 0 to 999 N$ 1,000 to 4,999 N$ 5,000 to 9,999 N$ 10,000 or more

Mains - exclusive to the household Pre-paid - exclusive to the household

Mains - shared with other households Pre-paid - shared with other households

Household E-UsageHousehold E-Usage

Yes, my household has a working É

5.9%

11.5%

21.9%

29.4%

31.1%

33.9%

43.3%

77.0%

DVD

VCR

CD player

electric cooker/stove

television

refrigerator

cassette player

radio

Household E-UsageHousehold E-Usage

Average Consumer Electronics Exposure Index

2.34

4.06

5.476.04

N$ 0 to 999 N$ 1,000 to4,999

N$ 5,000 to9,999

N$ 10,000 ormore

Household E-UsageHousehold E-Usage

Does your household have access to a postal box?

61.0%

70.0%

18.4%12.9%

17.4%

34.7%

26.1%

12.6%

46.9%

Major towns Other Urban Rural

Yes, personal family box Yes, communal box No

Household E-UsageHousehold E-Usage

36.28 28.81

213.47

36.0319.71

127.98

Major towns Other Urban Rural

post office

other than a post office (i.e. shop, school, office etc.) where one can post a letter

Average time in minutes that it takes to reach the nearest É by foot

Household E-UsageHousehold E-Usage

Yes, my houshold has a household phone!

14.70%22.29%

34.75%

55.74%

N$ 0 to 999 N$ 1,000 to 4,999 N$ 5,000 to 9,999 N$ 10,000 or more

Household E-UsageHousehold E-Usage

Perception of Telecom NamibiaPerception of Telecom Namibia

Telecom Namibia responds promptly to our concerns!

Telecom Namibia’s services are excellent! Telecom Namibia has good customer care

practices! Telecom Namibia's tariffs and rates are

reasonable!

Telecom Namibia responds promptly to our concerns!

Telecom Namibia’s services are excellent! Telecom Namibia has good customer care

practices! Telecom Namibia's tariffs and rates are

reasonable!

58%54%

40%

23%19% 19%

66%

24%

27%

15%

36%

19%

Telecom Namibiaresponds promptly

to our concerns

Telecom Namibiaservices are

excellent

Telecom Namibiahas good customer

care practices

Telecom Namibia'stariffs and rates are

reasonable

Agree Neither/nor DisagreeNamibians agreeing or disagreeing with following statements:

Perception of Telecom NamibiaPerception of Telecom Namibia

32.8%29.1%

13.6%

26.9%23.1%

28.8%

40.3%47.8%

57.6%

Major towns Other Urban Rural

agree neither/nor disagree

Telecom Namibia's tariffs and rates are reasonable!

Perception of Telecom NamibiaPerception of Telecom Namibia

Mobile Phone UsageMobile Phone Usage

19.1%

33.7%

27.9%

9.3%

4.5%2.5% 3.0%

1 year 2 years 3 years 4 years 5 years 6 years 7 yearsor more

How long ago (months) did you get your first mobile phone?

45.5%

34.9%

15.9%

27.4%

14.9%12.0%

25.7%

11.9%

7.3%

16.36%

7.27%

0.0%

Family Friends Neighbours

N$ 0 to 999 N$ 1,000 to 4,999

N$ 5,000 to 9,999 N$ 10,000 or more

Family members, neighbours and friends use regularily my mobile phone; by household income categories:

Mobile Phone UsageMobile Phone Usage

23.5%

10.9%8.1%

27.3%

12.6%

4.9%

70.6%

61.8%

38.2%

Family Friends Neighbours

Major townsOther UrbanRural

Family members, neighbours and friends use regularily my mobile phone; by location:

Mobile Phone UsageMobile Phone Usage

Average number of SMS sent weekly by age group:

8.33

4.963.79 3.64

below 25 25 to 34 35 to 44 45 or more

Mobile Phone UsageMobile Phone Usage

41.9%

29.5% 28.4%

13.0%

48.8%

29.5% 28.7%

9.3%

N$ 0 to 999 N$ 1,000 to 4,999 N$ 5,000 to 9,999 N$ 10,000 or more

Give missed calls on a regular basis Get missed calls on a regular basis

Mobile Phone UsageMobile Phone Usage

Public/Work Phone UsagePublic/Work Phone Usage

81.8%

27.2% 27.9%

87.9%

25.2%29.7%

79.2%

9.4%

56.2%

public pay phone (callbox)

telecentres/communitypublic access phone

private telephone kiosk

Major Towns Other Urban Rural

Yes, a household member used É during the past three months!

11.47 10.85

62.00

15.51

6.19

41.50

18.36

11.26

50.07

Major Urban Other Urban Rural

public payphonestelecentres/community public access phoneprivate telephone kiosks

Average time in minutes to reach the next É from the house on foot:

Public/Work Phone UsagePublic/Work Phone Usage

51.0%

38.0%

4.8% 6.3%

Closest to me Best value for money Safest place ot callfrom

Always working

What is the main reason you use or visit a certain type of public payphone more than others?

Public/Work Phone UsagePublic/Work Phone Usage

31.9%

40.0%

31.4%

public payphones telecentres/communitypublic access phone

private telephone kiosks

Yes, I used É during the past three months and I have a cellphone!

Public/Work Phone UsagePublic/Work Phone Usage

23.5%

29.2%26.9%

public pay phone telecentres/communitypublic access phone

private telephone kiosks

Yes, I used É during the past three months and the houshold I am living in has a household phone!

Public/Work Phone UsagePublic/Work Phone Usage

Internet Cafe UsageInternet Cafe Usage

Only 51 out of 854 households surveyed had a household members that use the Internet

Out of 4163 household members, only 3.9% (162) had an email address

Those that used the Internet were highly exposed to consumer electronics (average 7.88)

In urban areas the main barrier to private Internet access is income and access to fixed line telephony

Only 51 out of 854 households surveyed had a household members that use the Internet

Out of 4163 household members, only 3.9% (162) had an email address

Those that used the Internet were highly exposed to consumer electronics (average 7.88)

In urban areas the main barrier to private Internet access is income and access to fixed line telephony

Namibia ComparedNamibia Compared

Namibia compared to the average of lower-middle-income countries in 2003

33.29

16.4714.26

11.63

6.623.38

Cellular mobile telephonesubscribers per 100

inhabitants

Main telephone lines inoperations per 100

inhabitants

Internet users per 100inhabitants

lower-middle-income countries Namibia

Namibia ComparedNamibia Compared

Percentage of households with a fixed line telephone:

1.2

2.6

4.5

5

5.3

10

13

23.4

25.6

Uganda

Tanzania

Rwanda

Ethiopia

Cameroon

Zambia

Namibia

South Africa

Botswana

Namibia ComparedNamibia Compared

Percentage of households with one or more cell phones:

1.1

11.7

24.6

26.4

32.6

33.3

51.8

52.9

56.7

Ethiopia

Uganda

Zambia

Rwanda

Namibia

Tanzania

Cameroon

Botswana

South Africa

Namibia ComparedNamibia Compared

Percentage of households with one or more email addresses:

0.4

2.1

3.7

5.6

6.3

8.4

9.9

11.3

18.4

Ethiopia

Uganda

Namibia

Tanzania

Zambia

South Africa

Botswana

Rwanda

Cameroon

ConclusionConclusion

Expenditure for communication has increased disproportionally compared to increase in disposable income

Reducing costs of communication is key to bridge the digital divide

Victory of pre-paids: cell-phone, electricity, household phones. Poor people prefer not to enter into financial commitments

Namibia is lagging behind its potential

Expenditure for communication has increased disproportionally compared to increase in disposable income

Reducing costs of communication is key to bridge the digital divide

Victory of pre-paids: cell-phone, electricity, household phones. Poor people prefer not to enter into financial commitments

Namibia is lagging behind its potential

RecommendationsRecommendations

Open up the market: Plan was to have 2nd Fixed line operator by 2004 and second mobile operator by 2002 - 2005 still neither in sight

One potent regulator for the entire ICT industry -Namibia is still in regulatory limbo

Allow VOIP for everyone Free Telecom Namibia of its USO after opening of

the market Introduce a Universal Service Fund that directly

promotes rural and poor connectivity. This fund can be funded by a percentage of turnover of any telecom operator

Open up the market: Plan was to have 2nd Fixed line operator by 2004 and second mobile operator by 2002 - 2005 still neither in sight

One potent regulator for the entire ICT industry -Namibia is still in regulatory limbo

Allow VOIP for everyone Free Telecom Namibia of its USO after opening of

the market Introduce a Universal Service Fund that directly

promotes rural and poor connectivity. This fund can be funded by a percentage of turnover of any telecom operator

Brining Down the Costs:Brining Down the Costs:

RecommendationsRecommendations

Use innovative technologies to connect more Namibians: fixed-mobile convergence, telephony over power lines…)

Increase Namibia’s international bandwidth (connect to undersea cable, VSAT)

Free dedicated radio spectrum for rural communities and schools

Market the remaining radio spectrum (auction)

Use innovative technologies to connect more Namibians: fixed-mobile convergence, telephony over power lines…)

Increase Namibia’s international bandwidth (connect to undersea cable, VSAT)

Free dedicated radio spectrum for rural communities and schools

Market the remaining radio spectrum (auction)

Wider and better access to ICT:Wider and better access to ICT:

Telecommunication (ICT) used to be of strategic, military importance

Today ICT is of strategic economic and social importance!

The lower the costs of ICTs the more economic growth, employment and

equal access to information!

Telecommunication (ICT) used to be of strategic, military importance

Today ICT is of strategic economic and social importance!

The lower the costs of ICTs the more economic growth, employment and

equal access to information!