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© 2011 SAP AG. All rights reserved. 2
Agenda
• Introduction
• Faciliter l’apprentissage “on the job”
• Nouvelles solutions pour développer les
compétences SAP
• Q&A
© 2011 SAP AG. All rights reserved. 4
How do we learn today? Average time spent per learner based on CEDMA learning trends study 2012
CEDMA=Computer Education Management Association
• Community
• Teaming
• Playing
• Reading
• Coaching
• Mentoring
• Self-study
• eLearning
• Internet surfing/searching
• Courses
• Meetings
• Seminars
Formal Explorative
Informal Intentional
~15% ~40%
~10% ~35%
© 2011 SAP AG. All rights reserved. 6
Agenda
• Introduction
• Faciliter l’apprentissage “on the job”
• Nouvelles solutions pour développer les
compétences SAP
• Q&A
© 2011 SAP AG. All rights reserved. 7
Definition Electronic support during daily work directly within the live system
Delivers information context sensitive without media interruption
History
The term has been shaped in 1991 by Gloria J. Gery:
„…an integrated electronic environment that is available to and easily accessible
by each employee […] to permit job performance with minimal support and
intervention by others.“
Need
Some applications require efficient concepts
Maximized update frequency and staff turnover
Basic online help insufficient, reading manuals disliked...
Contemporary, interactive concept for maximum user acceptance!
What is ‘EPSS’ (Electronic Performance Support Systems) ?
© 2011 SAP AG. All rights reserved. 8
Main Scenarios … EPSS is used for
► Content Delivery: Context-based delivery of any kind of content when and where it is required
► Process Guidance: Step-by-step guidance shows best practices and reduces process times
► Change Management: Pointing out new or changed functionalities and processes
► Compliance Management: Advising mandatory fields, communicating corporate guidelines
© 2011 SAP AG. All rights reserved. 9
Facilitate learning on the job with the Navigator
► Advanced context sensitive help
► No need for extended search on the intranet
► E-learning and other contents are made available at one click
► Facilitate Change Management and adoption
Application screen Provided on-screen information Navigator
© 2011 SAP AG. All rights reserved. 11
SAP Workforce Performance Builder (SAP WPB)
Creating process documentation, test scripts & more
Recording, editing, and distributing context-sensitive help
Creating and distributing software simulations
Managing content development projects
Creating rapid e-Learning & non-IT content
► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum;
publish instantly after recording
► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share
knowledge with others instantly to reduce overall support & Help Desk costs
► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance
support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort
► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs
automatic Re-Recording functionalities; no “guided re-record”
► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your
workforce by supporting them in-process and in-context and ease Change Management, Compliance Management,
Content Delivery and much more...
…our state-of-the-art solution for:
Save time & Costs
Implementation Rollout Support
► True Single-Source approach
► Automatic content localization & updates
► Covering the entire application lifecycle
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for international, multi-lingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases & UAT
Costs involved in delta training
Without WPB
With WPB
*Source: evaluation in datango clientbase (n=168; 2011) 0 20 40 60 80 100% Effort
© 2011 SAP AG. All rights reserved. 12
Agenda
• Introduction
• Faciliter l’apprentissage “on the job”
• Nouvelles solutions pour développer les
compétences SAP
• Q&A
© 2011 SAP AG. All rights reserved. 13
How do we learn today? Average time spent per learner based on CEDMA learning trends study 2012
CEDMA=Computer Education Management Association
• Community
• Teaming
• Playing
• Reading
• Coaching
• Mentoring
• Self-study
• eLearning
• Internet surfing/searching
• Courses
• Meetings
• Seminars
Formal Explorative
Informal Intentional
~15% ~40%
~10% ~35%
© 2011 SAP AG. All rights reserved. 14
The education challenge Training budgets, speed of innovation, and right time and place
1. Ability to keep existing skills up to date (prevent knowledge leakage) and
develop new skills in innovation areas
2. Effective and cost-effective enablement solution to update, cross-train, deep-
dive, evaluate, and explore innovation
3. Flexible and in-time enablement solution to prepare projects
4. Informal, virtual learning options to ensure knowledge can be retained and
expanded as needed
1 Challenges
© 2011 SAP AG. All rights reserved. 15
New SAP Learning Hub A complete, cloud-based learning experience for customers and partners
Unlimited access to all SAP content for ONE subscription price – free
discovery
Experience
Subscribe
Collaborate
Practice
Register to receive free
access to select content (link)
Unlimited access to
course handbooks,
e-learning, and the
latest training Participate in online learning
rooms and social networks
Optional live access to
training systems
© 2011 SAP AG. All rights reserved. 16
SAP Learning Hub Use cases
Prepare for certification
. . . I want to prepare for administrator certification for the SAP Afaria 7.0 mobile device
management solution – without affecting my daily work too much
In-project or day-to-day knowledge retrieval
. . . I need to know something about invoice verification quickly – for
tomorrow’s workshop
We want to workshop new release knowledge
. . . A group of IT colleagues wants to update its knowledge on the new
SAP NetWeaver Application Server 7.3x component – delta – on short
notice in an internal workshop
We want to evaluate a brand new SAP solution or release
. . . A project team needs access to the latest release knowledge – for a
project evaluation
We want to train a project team
. . . A project team needs to be trained on topics of an upcoming
implementation
For maximum benefits
Should be aligned with HR (part of objectives, allocate time)
Consider blended approach / Guided e-learning
© 2011 SAP AG. All rights reserved. 17
SAP Learning Hub Content in detail
Han
db
oo
ks
eL
ea
rnin
g
OK
Ps
• > 900 handbooks
• Easy to read, browse and
searchable Flipbook
format
• Public and Academy titles
(not eAcademy)
• From overview level, e.g. • SAP Overview (SAP01)
• SAP Hana Introduction (HA100)
• Overview of SAP for Banking
(FS200)
• To advanced level, e.g. • SAP Hana – installation and
administration
• Sybase Unwired Platform – 2.1
Mobile Appl. Development Part 2
• Variant configuration - Modeling
• > 450 eLearning titles
• Interactive, multi-media
content
• Incl. assessments, demos
and exercises
• From overview level, e.g. • SAP Navigation (SAP129)
• SAP CRM Solution Overview
(SAPCRe)
• Business Processes in Financial
Accounting (AC010e)
• SAP Netweaver Application
Servicer Overview (SAPTEe)
• Knowledge Acceleration for
key-users and End Users
• To advanced level, e.g. • BusinessObjects Webl Advanced
Report Design
• >150 OKP titles, incl.
>600 role-based
learning maps
• Early product training
providing firsthand
information on new
releases
• Delta on implementation,
upgrades and operation
• Available with Ramp-Up
of every new release
• >10.000 eBooks,
Simulations,
presentations, guides
© 2011 SAP AG. All rights reserved. 18
SAP Learning Hub Social learning in detail
Learning Rooms
– Virtual spaces for collaborating,
learning, and practicing
– For all SAP Learning Hub users with
full subscription
– With defined learning objectives
– Moderated by online instructors
– With fixed start and end dates
– Leveraging the SAP Jam social
software platform
© 2011 SAP AG. All rights reserved. 19
SAP Learning Hub SAP Learning Hub subscribers have exclusive right to purchase training
system access
SAP Live Access
– Access to pre-configured training systems
supporting course exercises and free
system exploration
– On-demand (anytime and anywhere)
– Individual access (one user and one
system)
– Price per user and access duration (20, 40,
60 hours)
– Current support for 60 different courses
across SAP ERP, the SAP BusinessObjects
Business Intelligence suite, and SAP HANA
Platform
Use Cases
– Self-study
– Internal workshops (physical and virtual)
– Sandbox
© 2011 SAP AG. All rights reserved. 21
What we have seen
Learn on the job with SAP WPB Navigator
– Learn on the job with context sensitive help
– Guide users with the Navigator
– Easy content creation and delivery
Develop SAP competencies with SAP Learning Hub
– Unlimited access to all SAP Education content
– Flexible
– Cost effective
– Collaboration room and training systems
© 2011 SAP AG. All rights reserved. 22
SAP Swiss Events App – www.sapevent.ch/app
This mobile app allows you to:
– View all SAP events
– Find event details
– View the schedule
– View your personalised agenda
– Network with other participants
– Expand your professional
network
– Rate the event and give
feedback
Feedback to event Feedback to sessions
Do both and win this Fitbit® Flex™ The Fitbit Flex activity tracker helps you focus on fitness by tracking steps, distance, and more and then
wirelessly syncing those ... more on www.fitbit.com
© 2011 SAP AG. All rights reserved. 23
Agenda
• Introduction
• Apprentissage “on the job”
• Nouvelles solutions pour développer les
compétences SAP
• Q&A
Thank You!
Alain Jeanfavre SAP Education
World Trade Center
Avenue de Gratta-Paille 2
CH-1018 Lausanne
M +41 (0)79 958 52 32
F +41 (0)58 871 75 12
E alain.jeanfavre@sap.com
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