e-government goals e-government challenge stimulate and promote new and better services

e-Government Goals

E-Government challenge

Stimulate and promote new and

better services

5 phases

Information

Interaction

Transaction

Transformation

e-Democracy

Public Agencies Achievements

388 Online Services Implemented2007 - 2009

200719%

200964%

200831%

Citizens¿Have you USED an e-government service?

200766%

200985%

200851%

Enterprises¿Have you USED an e-government service?

Time83%

Savings

Money69%

Savings

Productivity59%

Savings

Some examples

SavingsTime: 2hr 10 minCosts:•371.079 certificates from Nov 7 2008 thru Aug 31 2009.•Savings for Users of USD$ 4.54 in indirect costs.

Total USD$1.684.698.66

SavingsTime: 1.30hr 5minCosts:•3.407.047 certificates from Nov 21 2008 thru Aug 31 2009.•Savings for Users of USD$ 3.48 in indirect costs.

Total USD$11.856.523.56

Móvil Social en Acción

SavingsTime: 4 hr 15minCosts:•960.487 users from Oct 10 2008 thru Aug 15 2009.•2.791.072 SMS.•Savings for Public Agency USD$ 2.02 in delivery costs.

Total USD$5.650.399.29

Our future challenge:

To expand!