driving digital transformation with innovative …...through bpm, rules and cognitive founded in...
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@princetonblue/PrincetonBlueIncprincetonblue.com
Consulting, Technology, Solutions
ENABLING DIGITAL TRANSFORMATION
Driving Digital Transformation withInnovative TechnologiesAccelerate your digital transformation journey
April 19, 2017
About Princeton Blue
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved2
HeadquartersPrinceton, NJ Global Solution Center
Mumbai, India
Who's Who in BPM Consulting and System Integration
Exclusively focus on Digital Transformationthrough BPM, Rules and Cognitive
Founded in 2006
Delivered 350+ successful BPM and Rules projects
Improve User Experience and Operational Efficiency
BPM, Rules and Cognitive Thought Leadership
The Forrester Wave™: BPM Service Providers, Q4 2016
About Princeton Blue
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved3
HeadquartersPrinceton, NJ Global Solution Center
Mumbai, India
Who's Who in BPM Consulting and System Integration
Exclusively focus on Digital Transformationthrough BPM, Rules and Cognitive
Founded in 2006
Delivered 350+ successful BPM and Rules projects
Improve User Experience and Operational Efficiency
BPM, Rules and Cognitive Thought Leadership
The Forrester Wave™: BPM Service Providers, Q4 2016
Enabling Digital Transformation
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved4
UserExperience
Operational Efficiency
Cognitive Business
Powered by
Business Process
Management
Business Rules Cognitive and Machine Learning
Cloud orOn-Premise
Enabling Digital Transformation
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved5
UserExperience
Operational Efficiency
Cognitive Business
Powered by
Business Process
Management
Business Rules Cognitive and Machine Learning
Cloud orOn-Premise
Cognitive Customer ServiceThe Power of Cognitive Computing, Business Rules and BPM
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved6
The Data Universe
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved7
Call Center Mobile Apps
Email ChatCRM
Business Operations Unstructured Data
Twitter Facebook Intranet
News Blogs ForumsOperations
The Data Universe
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved8
Call Center Mobile Apps
Email ChatCRM
Business Operations Unstructured Data
Twitter Facebook Intranet
News Blogs Forums
10% - 20%
Operations
80% - 90%
Filtering Rules
Cognitive Customer Service
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved9
Chats
Voice Calls
EmailsUnstructured Data
IBM Watson IBM Bluemix
CRM
Website
POS
Business Operations Pattern Detected Process Workflow
CCS Dashboard
Filtering Rules
Cognitive Customer Service
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved10
Chats
Voice Calls
EmailsUnstructured Data
IBM Watson IBM Bluemix
CRM
Website
POS
Business Operations Pattern Detected Process Workflow
CCS Dashboard
Filtering Rules
Cognitive Customer Service
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved11
Chats
Voice Calls
EmailsUnstructured Data
IBM Watson IBM Bluemix
CRM
Website
POS
Business Operations Pattern Detected Process Workflow
CCS Dashboard
Filtering Rules
Cognitive Customer Service
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved12
Chats
Voice Calls
EmailsUnstructured Data
IBM Watson IBM Bluemix
CRM
Website
POS
Business Operations Pattern Detected Process Workflow
CCS Dashboard
Filtering Rules
Cognitive Customer Service
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved13
Chats
Voice Calls
EmailsUnstructured Data
IBM Watson IBM Bluemix
CRM
Website
POS
Business Operations Pattern Detected Process Workflow
CCS Dashboard
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved14
Cognitive Business5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved15
Cognitive Business
+ BPM
5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved16
Speech to Text
Tone Analyzer
Intelligent Next Best
Action
• Escalation• Upsell• Loyalty
Cognitive Business
Call
+ BPM
Natural Language Classifier
Call Center
5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved17
Speech to Text
Tone Analyzer
Intelligent Next Best
Action
• Escalation• Upsell• Loyalty
Cognitive Business
Call
+ BPM
Natural Language Classifier
Call Center
5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved18
Speech to Text
Tone Analyzer
Call CenterChat
Intelligent Next Best
Action
• Escalation• Upsell• Loyalty
Cognitive Business
Call
+ BPM
Natural Language Classifier
Call Center
5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved19
Speech to Text
Tone Analyzer
Call CenterChat
Intelligent Next Best
Action
• Escalation• Upsell• Loyalty
Cognitive Business
Call
+ BPM
Natural Language Classifier
5Gnetwork.com@
Call Center
5Gnetwork
Cognitive Customer Service (Telco)
Copyright © 2017. Princeton Blue, Inc. All Rights Reserved20
Speech to Text
Tone Analyzer
Call CenterChat
Intelligent Next Best
Action
• Escalation• Upsell• Loyalty
Cognitive Business
Call
+ BPM
Natural Language Classifier
5Gnetwork.com@
Call Center
5Gnetwork
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