dr abd rahman ahlan information technology division

DIRECTOR MESSAGE 2011

Dr Abd Rahman AhlanInformation Technology Division

OUTLINE

Reflections of 2010

Going Forward

Vision

Reflections

Numerous Infrastructure Projects Completed in 2010 based on RMK9 funding:• Upgrading of Network Infra (new switches, POE switches, replacement switches, Ultrafast) • Data Centre Facility• Wireless• IP Telephony• Video Conferencing

Reflections

Numerous Infrastructure Projects Completed in 2010 based on RMK9 funding:• Upgrading of IT equipments (desktop, laptops, AV equipment, Thin Clients)• Data Centre equipment & Facilities (Server Virtualisation, SAN, Disaster Recovery)• Upgrading of e-mail and collaborative applications• Infrastructure Security• Desktop Security

Reflections

The challenge – “value creation” that rides on

these infrastructures

Current Scenario• Low utilization• Slow adoption• Overwhelming issues• etc

Reflections

Applications – in-house

& outsourced

• Lack certain functionalities• Running on obsolete

platform• Redundant systems• Expensive cost of

maintenance

Reflections

Application Development

Issues

• Limited expertise• Weak functional team• Confusing/unstable business

process• Disparate taxonomies• Change Management Inertia

Reflections

IT Management Issues• Governance• IT Structure• Decentralised resources• Mismatch of planning cycle &

budgeting cycle• Competency Issues• Project Management (IT scope)

issues in JKR projects

Reflections

RationalBasic Dynamic Optimise

Organization Maturity Level

Reflections

ICT Strategic Planning

DP MIS ITSP SISP OL

Reflections

ICT Strategic Planning

• Is a complex organization phenomenon• This ICT SP (review) must not only

measure itself but also focus on improving the SP capability i.e. impact on organization (IIUM)

• ICTSP SISP?

Reflections

Strategic Information Systems Planning

(SISP)

Driven by the business (process ownership)• Structure• People• Technology• Task

Creation of Community of Practice• Shared ICT/business

knowledge• Functional team /

technology team

Going Forward

The need to create conducive

climate for IT management

General management vs IT management

Managerial IT knowledge

IT Management

process

Going Forward

Green Computing

Outsourcing

Cloud Computing

Service oriented

architecture

IT Risk Management

Data Warehousing

Knowledge Management

Vision

Better understanding of functional role – Business Process Driven

IIUM as Learning Campus – open learning, video traffic, campus TV

Web 2.0 Web 3.0 Web 4.0Content Creation

Best Practice IT Service Management – ITIL, COBIT, ISMS 27001

What entailsContinuous and shared decision making activities

between the business (Kulliyyahs, Centres, Divisions, and Institutes) and IT Division.

Emphasis on Organisational Learning about business problems, opportunities, and IT contribution.

Encourage participation of permanent and ad-hoc teams of key administrative and academic managers

as well as Information System managers.

Team Building themes that enable collaboration between functional team and technical team.

Restructuring

Optimisation of Resources

Expanding the scope of Operation Services

Focusing on Quality & Long Term Planning

Fostering Collaboration among ITD Departments

Creating Opportunity Knowledge & Competency Development

Career Progression

Quality Culture

Overcoming ‘The Silo’ Syndrom

Understanding others’ Business

Process

Understanding clients’ Business

Process

Internal consultants to internal clients

Innovative & Cost effective

solutions

Further Restructuring Plans

• Not only in automation of processes, also in interaction and communication among different depts. At ITD and others outside ITD

• Reduced one-person one-specialized jobs, improved multi-tasking

• Relocation of work place at ITD – target everyone to be at the same level with the Director’s office, except for customer-based services

Improved Integration:

Further Restructuring Plan

• Sharing of knowledge • Centralized repository

of knowledge• Problem management

Knowledge-based

environment

Further Restructuring Plan

• One-stop centre for ICT Services

• Centralized management and monitoring of operational matters – under ITO (khairani)

The preferred

ICT Customer

Service

Further Restructuring Plan

• IIUM report to Comstech (Standing Committee on Scientific and Technological Cooperation)

• Ensure quality of research facilities through key compliance, among others, by upgrading bandwidth and ICT facilities by benchmarking with NUS

Allign with University

transformation