don’t buy the healthcare it “snake oil”!

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Don’t Buy the Healthcare IT “Snake Oil”!

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Our speaker:

Marion Jenkins

• This webinar is being recorded and an on-demand version will be available at the same URL at the conclusion of the webinar

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Housekeeping

• "From ineffective electronic healthcare records, to an explosion of direct-to-consumer digital health products, to apps of mixed quality - it's the digital snake oil of the early 21st century”.

- James L. Madara, MD, President of the American Medical Association, annual meeting, June 2016

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THE "SNAKE OIL" QUOTE

• Business office and clinical users (especially doctors)

• Healthcare IT service companies• Healthcare software vendors• Regulatory agencies (including

payers)

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Today's audience makeup?

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We start with the airing of grievances...

Is it True?

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YES (Patients)

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YES (Practice)

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Who’s to Blame?

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Business/clinical users? (especially doctors)

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Compliance orgs, including government agencies, payers,

etc.?

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Healthcare software vendors?

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IT services companies?

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How do we fix it?

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With snake oil, there is both a buyer and a seller

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Regulatory . . . Just give us a break!

• We need:• Fewer clicks!• Fewer interfaces• Fewer add-on modules• Fewer third-party apps• Mobile (including untethered)• Device independence

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Software Vendors . . . Give us something useful!

• Re-hire those that qualify as partners (They all claim they're "partners")

• A true technology partner should provide:• Broadest range of services possible• No change orders - everything in scope• Flexibility

• month-to-month agreements• ability to dial resources up/down• 30 days' cancellation

• Transparency – pricing• Frequent and demonstrable results

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Practices . . . Fire all your IT vendors!

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• A true technology partner should insist on:• Holistic, strategic view of technology• Frequent/intense working sessions• Teamwork and collaboration• Stakeholder-driven priorities• Positive ROI• Accountability by providers:("Just make IT

work" doesn't cut it)

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Practices . . . Fire all your IT vendors!

• Maximize the functionality of current system(s): • every module available......from the

fewest possible vendors• NOTE: EHR dissatisfaction is

typically high• This might cause "blindness" towards

current EHR vendors solutions

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Practices . . . Do more with less (Software)!

• Half your people are below average! (The "Lake Wobegon Effect" doesn't apply)• "Intuitive" and "Easy-to-use" are 99% snake

oil• The ROI on training is 100-500%• Frequent training (~weekly) is better than

annual• Group training, train-the-trainer, super-user

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Practices . . . Get Training!

• There are more people, paper, printers, copiers, faxes, scanners, etc. today than before ARRA/HITECH

• Many separate forms contain <10% unique content

• Administrative waste is estimated @ 25% of HC costs(that's $750 Billion per year!)

• One person's waste is another person's paycheck

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Practices . . . Kill off old processes!

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• Don’t sell more products!

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IT Companies . . . Do what the client needs!

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Here comes the snake oil . . .

• Providers care about:• Patient care• Usefulness• Availability

• Find out providers' pain points• Engage in dialog to provide solutions• Focus on functionality, not features• Nothing is "out of scope" for

technology

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IT Companies . . . Do what the client needs!

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• Healthcare technology has real problems• Tried to achieve 30 years' of progress in 5-7

years• Requires focused work on:

• Cooperation (vs. finger pointing)• Flexibility (vs. bad contracts)• Collaboration (vs. selling products)• Functionality (vs. features)• Improved patient experience (vs. just data)

• Healthcare organizations need real help... not more snake oil

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Conclusions: A hopeful future

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Questions/More Info:Marion K. Jenkins PhD, FHIMSS Healthcare Technology Partners 303.918.8853marion@hcspaces.com

For more information about healthcare IT solutions by HOSTING, please contact our team at 888.894.4678.