doi moi va phat trien to chuc
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7/25/2019 Doi Moi Va Phat Trien to Chuc
1/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
i mi & Pht trinT chc
i mi & Pht trinT chc
!"# $%&' &(&)*%+ , -# $%&' &(&)*./.
0"# 1!023!!24
5!6 7!# 8881!02!!244
Nguyn Hu Lam, Ph.DEmail: lam@ueh.edu.vn
Center for Excellence in Management Development
Mc tiuKt thc vic hc tp chng ny, bn s c kh :
1. M t nhng p lc thc y, to ra s i
2. Trnh by nhng p lc chng li, khng c s i
3. Tm tt m hnh thay i ca Kirt Lewin
4. Gii thch nhng gi tr nn tng ca nhng n lc pht trint chc
5. Nhn ra nhng c tnh quan trng ca cc t chc sng to,i mi
6. Lit k nhng c tnh ca t chc hc tp
7. nh ngha v Qun l tri thc v gii thch v tm quan trngca n
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7/25/2019 Doi Moi Va Phat Trien to Chuc
2/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Thay i & Pht trin T chcThay i & Pht trin T chc
i tng
p lc Thay i
ng c i n ti Tng laiTi sng
Center for Excellence in Management Development
Chng ta phi pht trin mt kh !"!# nhn th$ gii theo cch mi m% mi ngy.S t&n ti ca chng ta i h'i iu ny.Th$ gii kinh doanh ngy nay i h'i nhngng(i c th i tnh th$ hin thc
ha cc tm nhn, s mng, v nhng m)ctiu ca t chc.
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7/25/2019 Doi Moi Va Phat Trien to Chuc
3/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Chng ta cn d*ng cm r(i b' th$ gii c*v bt u khm ph mt th$ gii mi.
Chng ta cn t+ b' cch gn cht vinhng cu tr l(i ng (cu tr l(i ngca chng ta da trn nhng kinh nghimca ngy hm qua ch khng phi th$ giingy nay).
Center for Excellence in Management Development
Lng d*ng cmLng d*ng cmMc tt c nhng g bn c m. l v p ca tr tu ca con ngi!
Lm tt c nhng g bn mun lm. l s c mnh ca ch i!
Ttin trong kim tra ti hn ca bn.
l s dng cm t ti thnh cng!Bernard Edmonds
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7/25/2019 Doi Moi Va Phat Trien to Chuc
4/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Ton cuQuc gia
TnhnCng cng
Kinh doanhNh!c,chnh quyn
Cnh tranhc quyn
S Tn ti v ch nga T chc
Center for Excellence in Management Development
N$u n khng v,, p v, n!N$u n khng v,, khng )ng tiBn ch-t
Lin t)cMt lnS .ng
Mi nh-t: S/n sng, bn, nhmCao: S/n sng, s/n sng, s/n sng,nhm, nhm, nhm bn!
Mc cahoch nh
T+ c-p trung v c-p th-p c*ng nht+ c-pcao
T+ trn xung diNgu&n gcca thay i
Lm o lnNh0 nhng, lch sPhong cch
Th hin s khuy$n khch; c ri ro nhiuh1n trong vic khng thay i; nhng li lmc nhn nhn l s pht hin v nhng c1hi cho hc tp
Ri ro v sai lm phi c loi tr+;cc li lm s2 b pht
Thi catinh thn
Nhng k$t qu ngn v di hn; kh3i xng,qun l v duy tr s i
K$t qu ngn hn, kh3i xng sthay i
M)c tiu
R-t lnT+ t+, t"ng dnPhm vi
R-t nhanhChmTc
Dng mu miDng mu cKha cnh
S Tn ti v ch nga T chcS Tn ti v ch nga T chc
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7/25/2019 Doi Moi Va Phat Trien to Chuc
5/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Cc loi Thay iCc loi Thay i
Tin b! lin tc
Duy tr s cn b"ng
#nh h$ng n m!tb! phn ca t chc
Thng qua c%u trc vqu trnh qun l hin ti
Cng ngh mi
Hon thin sn ph&m
THAY'I TI(N TRI)N THAY'I T*N G+C
Ngun: A. Meyer, J. Goes v G. Brooks. (1992)
Center for Excellence in Management Development
Vn hnhVn hnh
Chin l,cChin l,c
Vn haVn ha
H thcH thc
Su nh%t
B- m.t
! su ca Thay i!! su csu ca Thay a Thay ii
Chcn thc hin tt hn!Khng thay i s mng & gitr/
Chcn thc hin tt hn!Khng thay i s mng & gitr/
Cn ti ch trng!Thay i mc tiu & Chinl,c
Cn ti ch trng!Thay i mc tiu & Chinl,c
Phi thay i cch thc tduyv hnh ng!Thay i T0m nhn v gi tr/
Phi thay i cch thc tduyv hnh ng!Thay i T0m nhn v gi tr/
Phi to ra mt t chc mi !Thay i to ra m!t t chcmi v- ch%t
Phi to ra mt t chc mi !Thay i to ra m!t t chcmi v- ch%t
Ch trng voHiu su%t
Ch trng voHiu su%t
Ch trng voCh trng vo
Ch trng voCh trng vo
Ch trng voCh trng vo
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7/25/2019 Doi Moi Va Phat Trien to Chuc
6/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Nhng y$u t thnh cng ca c nhn
4nh h3ng tinhng ng(i khcHo&ng vi ming(i
Mng quan hT chc
Ngha v)K5 lut
T qun l&ng h& th(i gian
K$t quLut l
S Tn ti v ch nga T chc
Center for Excellence in Management Development
p lp lccThay Thay ii
LLc lc lngngLao Lao ngng
CCnh tranhnh tranh
TTnh hnh hnhnhChChnh trnh tr
thth gigiiiCng nghCng ngh
CCc xu hc xu hngng
X hX hii
CCc cc c shockshock
Kinh tKinh t
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7/25/2019 Doi Moi Va Phat Trien to Chuc
7/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Qun l Thay i ,c Hoch /nhQun l Thay i ,c Hoch /nh
Mc tiu ca Thay i,c Hoch /nh:
Hon thin n"ng lc ca tchc thch ng vinhng thay i trong mitr(ng ca n.
Thay i hnh vi ca cc cnhn v cc nhm trong t
chc.
Mc tiu ca Thay i,c Hoch /nh:
Hon thin n"ng lc ca tchc thch ng vinhng thay i trong mitr(ng ca n.
Thay i hnh vi ca cc cnhn v cc nhm trong tchc.
Thay i
Lm cho s vt, hin tng,cng vic khc i.
Thay i
Lm cho s vt, hin tng,cng vic khc i.
Thay i ,c hoch /nhThay i ,c hoch /nh
Ch th iCh th i
Center for Excellence in Management Development
Khng c iKhng c iCc dng ca khng c i vi s
i Cng khai v trc ti$p
Ng-m ngm v tr hon
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7/25/2019 Doi Moi Va Phat Trien to Chuc
8/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Khng c i
Khng c c nhn Nhn thc Tnh cch Thi quene da i vi quyn lc
v s nh h3ng Lo s v nhng iu
khng bi$t Nhng l do kinh t$
Khng c c nhn Nhn thc Tnh cch Thi quene da i vi quyn lc
v s nh h3ng Lo s v nhng iu
khng bi$t Nhng l do kinh t$
Khng c T chc C-u trc t chc V"n ha t chc S gii hn ca nhng
ngu&n lc Nhng u ttrc y Nhng th'a thun k
Khng c T chc C-u trc t chc V"n ha t chc S gii hn ca nhng
ngu&n lc Nhng u ttrc y Nhng th'a thun k
Khng c iKhng c i
Center for Excellence in Management Development
V,t qua Khng c iV,t qua Khng c i
Chin thut gii quyt vi nh1ngkhng c 2 i:
Gio dc v truy-n t
Tham gia
H3 tr, v lm d4 dng
m phn Vn dng v kt np
Tr5ng pht
Chin thut gii quyt vi nh1ngkhng c 2 i:
Gio dc v truy-n t
Tham gia
H3 tr, v lm d4 dng
m phn Vn dng v kt np
Tr5ng pht
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7/25/2019 Doi Moi Va Phat Trien to Chuc
9/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Chnh tr/ ca Thay iChnh tr/ ca Thay i
Nhng p lc cho s i th(ng $n t+ bnngoi ch th i
Cc ch th i bn trong b 6 7a ln nh-t b3is m-t i nhng a v trong t chc
Nhng ng(i nm gi quyn lc qu lu c89hng ch:thc hin nhng thay i tim ti$n, t+ t+
K$t c)c ca cuc -u tranh v quyn lc trong tch s2 xc nh tc v ch-t lng ca s i
Center for Excellence in Management Development
M hnh Thay i caKurt LewinM hnh Thay i caKurt LewinLm r ra Thay i Lm ng li
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7/25/2019 Doi Moi Va Phat Trien to Chuc
10/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Tnh trngc mong i
Tnh trngHin ti
Trc khithay i
Sau khithay i
p lc
Thay i
Khng c
M hnh Phn tch p lcM hnh Phn tch p lc
Trong khithay i
p lcThay i
Khng c p lcThay i
Khng c
Center for Excellence in Management Development
Phn tch p lc
Ngu&n: Adapted from Zand, D. E. Force field analysis. In N. Nicholson (ed.), BlackwellEncyclopedic Dictionary of Organizational Behavior. Oxford, England: Blackwell, 1995, 181.
Tnh trnghin ti
Tnh trngMong mun
trong t1ng lai
p lc Thay i Khng c i
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7/25/2019 Doi Moi Va Phat Trien to Chuc
11/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
p lc khng c
p lc thay i
Tnhtrng
hin ti
Tnhtrngc
mong i
Thi gian
M hnh p lc ca s 2 i(Force-field Model of Change)M hnh p lc ca s 2 i(Force-field Model of Change)
Center for Excellence in Management Development
Nghin cu Hnh !ngNghin cu Hnh !ng
Cc bc:1. Ch&n on
2. Phn tch
3. Phn hi
4. Hnh !ng
5. L,ng gi
Cc bc:1. Ch&n on
2. Phn tch
3. Phn hi
4. Hnh !ng
5. L,ng gi
L,i ch ca
nghin cu - hnh !ng:
Ch trng vo v%n - 6tp trung vo gii php.
S tham gia tch cc, r!ng rica ng7i lao !ng lm gimkhng c 2 i.
L,i ch ca
nghin cu - hnh !ng:
Ch trng vo v%n - 6tp trung vo gii php.
S tham gia tch cc, r!ng rica ng7i lao !ng lm gimkhng c 2 i.
Nghin cu Hnh !ng
Mt qu trnh thay i da trn victhu thp thng tin mt cch c hthng v;9 chn la cc hnhng thay i da trn nhng k$t quca phn tch thng tin.
Nghin cu Hnh !ng
Mt qu trnh thay i da trn victhu thp thng tin mt cch c hthng v;9 chn la cc hnhng thay i da trn nhng k$t quca phn tch thng tin.
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7/25/2019 Doi Moi Va Phat Trien to Chuc
12/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Pht trin T chcPht trin T chc
Cc gi tr/ ca OD:Cc gi tr/ ca OD:
Pht trin t chc (OD)Pht trin t chc (OD)
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chcHu%n luyn nhy cmHu%n luyn nhy cm
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7/25/2019 Doi Moi Va Phat Trien to Chuc
13/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chc
Phn hi kho stPhn hi kho st
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chcTv%n qu trnhTv%n qu trnh
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7/25/2019 Doi Moi Va Phat Trien to Chuc
14/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chc
Cc hot !ng pht trin !i:
Thit lp mc tiu v cc u tin
Pht trin cc quan h qua ligi1a cc c nhn
Phn tch vai tr v ngh9a v cat5ng thnh vin
Phn tch qu trnh ca !i
Cc hot !ng pht trin !i:
Thit lp mc tiu v cc u tin
Pht trin cc quan h qua ligi1a cc c nhn
Phn tch vai tr v ngh9a v ca
t5ng thnh vin Phn tch qu trnh ca !i
Pht trin !iPht trin !i
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chc
Gii quyt v%n - 2 2cgi1a cc nhm:
GiGii quyi quyt vt v%%n n --2 22 2ccgigi11a ca cc nhc nhm:m:
Pht trin s 2 2cgi1a cc nhm
Nhng n lc OD ithi , nhng nhn thc thinlch m cc nhm c v nhau.
Pht trin s 2 2cgi1a cc nhm
Nhng n lc OD ithi , nhng nhn thc thinlch m cc nhm c v nhau.
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7/25/2019 Doi Moi Va Phat Trien to Chuc
15/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
K8 thut Pht trin T chcK8 thut Pht trin T chc
Khm ph nh1ng immnh:
Khm ph:
Mc:
Thit k:
Vn mnh:
Khm ph nh1ng immnh:
Khm ph:
Mc:
Thit k:
Vn mnh:
Khm ph nh1ng im mnh
(Appreciative Inquiry)
Theo ui vic nhn ra nhng phmch-t v nhng im mnh c bitca mt t chc, da vo mhon thin vic thc hin.
Khm ph nh1ng im mnh
(Appreciative Inquiry)
Theo ui vic nhn ra nhng phmch-t v nhng im mnh c bitca mt t chc, da vo mhon thin vic thc hin.
Center for Excellence in Management Development
Nh1ng Ch - Hin i:Khuy$n khchi miNh1ng Ch - Hin i:Khuy$n khchi mi
Cs$ ca i mi: Cc bin c%u trc
Vn ha t chc
Ngun nhn lc
CsCs$$ cca a i mi mi:i:
CCc bic bin cn c%%u tru trcc
Vn hVn ha ta t chchcc
NguNgun nhn ln nhn lcc
i mi
Mt t3ng mi cp d)ng kh3i xnghoc hon thin snphm, qu trnh, hocdch v).
i mi
Mt t3ng mi cp d)ng kh3i xnghoc hon thin snphm, qu trnh, hocdch v).
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7/25/2019 Doi Moi Va Phat Trien to Chuc
16/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Nh1ng Ch - Hin i:
To ra T chc Hc tp
Nh1ng Ch - Hin i:To ra T chc Hc tp
.c im:
1. N:m gi1 m!t t0m nhn chung
2. Vt b; < 1ng cch tduyc k8, lc hu
3. Nhn t chc nhm!t hth=ng ca nh1ng quan h
4. Truy-n t c$i m$5. Cng nhau lm vic t
ti t0m nhn chung.
..c ic imm::
1.1. NN::m gim gi11 mm!!t tt t00m nhm nhn chungn chung
2.2. VVt bt b;;< < 11ng cng cch tduych tduycc kk88, l, lc hc huu
3.3. NhNhn tn t chchc nhmc nhm!!t ht hthth==ng cng ca nha nh11ng quan hng quan h
4.4. TruyTruy--n n t ct c$$i mi m$$
5.5. CCng nhau lng nhau lm vim vic c tttti ti t00m nhm nhn chungn chung..
T chc Hc tp
Mt t chc lin t)c phttrin nhng kh !"!#
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7/25/2019 Doi Moi Va Phat Trien to Chuc
17/18
i mi & Pht trin Tchc
Nguyn Hu Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch
Center for Excellence in Management Development
Nh1ng Ch - Hin i:
To ra T chc Hc tp
Nh1ng Ch - Hin i:To ra T chc Hc tp
Nh1ng v%n - trong cct chc truy-n th=ng:
M!t s v> vn da trnchuyn mn ha su.
Qu ch trng vo cnhtranh.
N.ng v- phn ng v vn da trnchuyn mn ha su.
Qu ch trng vo cnhtranh.
N.ng v- phn ng v
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7/25/2019 Doi Moi Va Phat Trien to Chuc
18/18
i mi & Pht trin Tchc Hnh vi T ch
Center for Excellence in Management Development
Nh1ng Ch - Hin i:
Qun l Tri thc (KM)
Nh1ng Ch - Hin i:Qun l Tri thc (KM)
T0m quan trng ca KM:
Cc ti sn tr tu l r%t quantrng =i vi t chc.
Khi cc c nhn r7i kh;i tchc, h mang theo nh1ngkin thc v kinh nghim.
M!t h th=ng qun l tri thcgip cho t chc hot !ng
c hiu su%t cao hn.
T0m quan trng ca KM:
Cc ti sn tr tu l r%t quantrng =i vi t chc.
Khi cc c nhn r7i kh;i tchc, h mang theo nh1ngkin thc v kinh nghim.
M!t h th=ng qun l tri thcgip cho t chc hot !ngc hiu su%t cao hn.
Qun l tri thc
Mt qu trnh t chc vphn b nhng tinh thngca t chc sao chonhng thng tin $nc ng ng(i nglc = c cc quy$tnh khn ngoan.
Qun l tri thc
Mt qu trnh t chc vphn b nhng tinh thngca t chc sao chonhng thng tin $nc ng ng(i nglc = c cc quy$tnh khn ngoan.
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