digitize your guest experience - cadd emirates · mobile check-in once the the guest is pre...

DIGITIZE YOUR GUEST EXPERIENCE

Introduction

Founded in 2011 & acquired by Shiji in 2019, MyCheck is the hospitality industry's leading mobile payment technology provider offering various products to equip hotels and restaurants with a powerful digital customer engagement experience.

MyCheck offers services for various stages of the guest journey, including Book, Stay, and Dine.

Our Hotel Customers

Contactless check in / check out

STAY

PRE CHECK-IN

Let your guests start their stay before arriving at the hotel.

Self check-in saves time and provides better experience for the

guest, while enhancing the hotel’s control.

Key Features

• Fill in customized registration card

• Update and Validate payment method via

“MyCheck Wallet“ interface

• Scan ID (in development)

• ETA can be sent/stored in PMS

• Notification pushed to the guest when the

room is ready

MOBILE CHECK-IN

Once the the guest is pre checked-in, the guest can complete check-in

through mobile experience

Key Features

• Room selection (only available in Opera).

• Create a digital key (only available via SDK

or full white label app).

• Check-in manually at front desk and notify

the guest.

MOBILE VIEW FOLIO/CHECK-OUT

During their stay, guests can view their folio. When it’s time to leave,

guests can self check-out quickly and easily.

Key Features

• Review live folio status

• Self check-out – view stay summary

and complete the payment

• Post stay payments even after the

guest has checked out

• Check-out with alternative payment

methods

• Email receipt

• Take a survey

POST STAY SURVEY

Send the guest a post stay survey through ReviewPro or other third-party providers

CHECK-IN VIA KIOSK

Key Features

• Find the reservation

• Present the registration card (if prefilled through the

mobile experience, it will be pre-populated)

• Scan ID (in development)

• Charge the guest Credit Card for the stay

• Post payment method in the PMS for authorization

(Will be card not present transaction)

• Generate a physical Key

• Pre-check-in the guest and notify once room is ready

• Send a link for in stay and checkout experience

through mobile

PAYMENT

A payment platform for a comprehensive

global payment experience