digital transformation how to reboot it and business collaboration

How to Reboot IT & BusinessCollaboration

DIGITAL TRANSFORMATION:

Featuring guest speakers:

Today’s sessionWhat we’ll be covering in this session1. Introduction to the Challenge of IT-business collaboration

2

2. Embedding Software Delivery Into The

Business

3. How Takeda solved the IT & business collaboration

conundrumJohn Rymer, Forrester Research

Rebecca Karp, Takeda Pharmaceuticals

Global customers and partners

PARTNERS

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Analysing the Agility Trap ResultsTransformation Success Factors and Ignition Switches

Transformation Success Factors

Transformation Success FactorsIgnition Switches Ignition Switches

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One business…but still two worldsCompanies need to remove the barriers to getting all of their people on board

Business PersonaIgnition

I want empowerment to drivebusiness change. I want us to get working really quickly so we can feel the benefits, not the pain of process challenges.

I need assurance and control. We want to enable innovation but we can’t afford mistakes. Speed is about cohesion and integration at low risk. The whole business has to win.

IT PersonaControl

Poll Question 1

What is your biggest barrier in IT-business collaboration?

A: Focussed on different prioritiesB: Misaligned expectations of paceC: Lack of trust between teamsD: No common technology platform for innovation

Embedding Software Delivery Into The Business John R. Rymer, Vice President and Principal Analyst

November 3, 2016

© 2016 Forrester Research, Inc. Reproduction Prohibited 9

Goals? IT and business on same page

Accelerate our digital business

Improve differentiation in the market

Reduce costs

Improve the experience of our customers

Grow revenues

0% 10% 20% 30% 40% 50% 60% 70% 80%

Business decision-makers_x000d_(N = 5,191)

Technology decision-makers (N = 13,419)

Source: Forrester’s Global Business Technographics Priorities And Journey Survey, 2016

“Which of the following initiative are likely to be your organization’s top business priorities over the next 12 months?

(High or critical priority)

© 2016 Forrester Research, Inc. Reproduction Prohibited 10

Now for the fun part: Actually delivering software together

Poll Question 2

Where is it you experience the most friction?

A: Requirements PhaseB: Building PhaseC: Testing PhaseD: Release PhaseE: Ongoing Support / Change

© 2016 Forrester Research, Inc. Reproduction Prohibited 12

Focus on 4 items

Work process

Teams

Platforms

People

© 2016 Forrester Research, Inc. Reproduction Prohibited 13

1. Work: Reform the requirements stage

Driver Regulatory constraints Customer needs, feedback

Scope All but the kitchen sink One idea

Output Long document Working software

Teamwork Warring tribes Single team

Risk High-impact failures Small failures = learning

Source: Adapted from “TechRadar™: Modern Software Requirements Management Tools, Q2 2016”

Requirements Approaches

Waterfall Agile

© 2016 Forrester Research, Inc. Reproduction Prohibited 14

2. Teams: Sustaining IDEA structureIdentify

Design

Engineer

Analyze

› Business experts on the team

› All for one, one for all

› Sustain team through iterations

› Rigorous prioritization, Darwinism

© 2016 Forrester Research, Inc. Reproduction Prohibited 15

3. Platforms: Rapid self-service delivery

IT Managed

Elastic Infrastructure

Platform Services

Build Deploy Manage Secure

Tools & TemplatesSelf-service

UX Data Flow

Conventions

Team, BU Managed Applications

Reporting Collaboration

Mobile apps Workflows Rules

© 2015 Forrester Research, Inc. Reproduction Prohibited 16

5 ways low-code speeds app deliveryVisual descriptions much faster than coding

Easy, immediate, low-cost on-ramp

Discover true requirements and real value

Generate mobile apps from older apps

Empower developers you can find and afford

© 2016 Forrester Research, Inc. Reproduction Prohibited 17

4. People: Expand your labor pool

PaaS

Low-code platforms

Cloud Infrastructure ServicesDevOps

ProsCloud Admins

Coders

Rapid Devs

Non-dev roles

© 2015 Forrester Research, Inc. Reproduction Prohibited 18

Roles Using Coding

Platforms

Roles Using Low-Code Cloud Platforms

Application delivery roles

Roles Collaborating On Low-Code Platforms

DevOps Pros Coders Rapid

DevsApps Pros

Citizen Developers

ProcessPros

Business Analysts

Technology talents Business talents

forrester.com

Thank you

John R. Rymer+1 650-581-3857jrymer@forrester.com@johnrrymer

How Takeda solved the IT & business collaboration connundrum

DIGITAL TRANSFORMATION:

Rebecca Karp – Strategic Procurement Processes and Digital Lead

Takeda PharmaceuticalsLeading Global Pharmaceutical Provider

Takeda is a research-based global company with its main focus on pharmaceuticals. As the largest pharmaceutical company in Japan and one of the global leaders of the industry, Takeda is committed to strive towards better health for patients worldwide through leading innovation in medicine.

About MeRebecca Karp – Strategic Procurement Processes and Digital Lead

• Global Procurement Organization• Procurement Process and Systems• Responsible for upstream procurement strategy• Digital procurement strategy

Today’s sessionWhat I’ll be covering in this session

I. Background – Our business and our challenges

II. Project – What we delivered using Bizagi

III. Results – What we achieved using Bizagi

IV. Recommendations – Tips for your transformation journey

Digitally automating processesWe looked at a variety of processes across the business

• Compliance Transparency Approval • CCO-Finance• IS/IT Forms• Salary Review• Time Management• Global Procurement • Finance Change Request

I - Background

IT recommended the use of Bizagi to different business units

Our ChallengeWhat was the specific challenge in procurement?

• Low engagement due to 3 page long form• Unable to deliver the full potential cost savings • Needed to make it easier for people to engage• Goal to increase overall procurement activity

I - Background

Show old form?

Our ApproachWorking with a single platform approved by IT

Looked for solutions that could digitize and

automate our procurement process

Saw that we could use Bizagi to drive process automation in our

business unit, working in collaboration with IT

Remembered that IT had pro-actively recommended Bizagi based on

experience of using Bizagi in other business units and previously at Adidas

I - Background

Why Bizagi

IT Team

II - Project

Business Team

• Really easy to use• Provides process analytics• Easy to make changes• Very user configurable• Reduces IT support

needed

• Versatile platform• Infinitely scalable• Delivers solutions

faster• Easy to integrate• Reduces IT workload

Delivering results and demonstrating value quickly

II - Project

• Getting IT and business in the same room• Process model becomes the application• Facilitates conversations around data,

integrations • Whole first project in just 10-weeks• Follow up innovation and iteration• Low risk of project failure

Platform for collaboration

Our ProjectWhat we delivered using Bizagi

• Digitizing procurement across three processes• Simple multi-stage form easier to engage with• Automating the process to facilitate speed and

scale

II - Project

Business ImpactWhat we achieved using Bizagi

III - Results

Much faster for people to engage with procurement

Massively increased potential for cost-saving across the business

Improved perception of procurement in other teams across the business

My RecommendationsTips for your digital transformation journey

IV - Recommendations

Bring business and IT together using a digital platform Focus on experimentation before investment Select a platform that can help you deliver results fast View digital transformation an iterative process of

continuous improvement

Thank You

Poll Question 3Who needs to change their approach to collaboration?

A: Business TeamsB: IT TeamsC: Both IT and Business

Questions Answers

WhitepapersCase Studies

For more information visitwww.bizagi.com

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