digicon profile

An Introduction to Digicon Technologies Ltd

Who We Are

Digicon is a leading Business Process Outsourcing (BPO) company headquartered in Dhaka. Bangladesh with unparalleled expertise in customer are, contact center, telesales, HR outsourcing, payroll processing, variety of back office and technology support service

VisionOur vision is to deliver comprehensive enterprise level BPO solutions across the world to the companies small or large local or multinational, working in wide range of industries

MissionWe are dedicated to develop long term relationships with our clients by providing flexible and dynamic BPO services by adding maximum value to our clients’ business. We give our best effort to create a positive experience by delivering the best people, best processes and best technology.

Why Choose Digicon

Digicon is a financially sound business process outsourcing company capable of investing in outsourced process of any size.

What We Do

Customer Support Sales & Distribution Marketing & Promotion

Accounting & Back office Human Resource Technology

Outsourcing

Solution Deployment

IT Infrastructure Deployment

Customer Support• Inbound Call Centers• Walk-in Centers• Web Chat & Email• SMS & Mobile Application• Surveys & Data Collection• Warranty Service Adminstration

Sales & Distribution• Appointment & Telesales• Distribution Channel• Online/ Ecommerce Sales• Sales Advisory

Marketing & Promotion• SMS & Mobile Apps Marketing• Email Marketing• Online & Social Media Marketing• Export Promotion Advisory

Accounting & Back office• Cloud Accounting System• Accounting & Finance Advisory• Cloud Vale T Accounting &

Advisory• Receivable Management• Payable e Management• Data Entry & Document

Management

Human Resource• Head Hunting• HR Compliance Advisory• Cloud Payroll & Compensation• Training Outsourcing

Technology Outsourcing• Call Center Infrastructure• IT Helpdesk• Cloud CRM Solution• Enterprise Management

Solution Deployment• Both OEM and Open Source

Software Deployment • ERP, CRM and DWH/BI solutions • Customized Software Solution• AMC Support

IT Infrastructure Deployment• Total IT Infrastructure• Network Infrastructure • Server & Storage Solutions • Surveillance & Security Solutions

Digicon’s ClientsClients Activities

Airtel Bangladesh Ltd

* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management *International Mobile Airtime Recharge

Samsung India Electronics PVT Ltd

* In-bound Call Center * Outbound Tele-Sales * Complaint Management *Technical Support

OLLO Wireless Internet

* In-Bound Call Center * Outbound Call Center * Back Office Support * Technical Support * RF Processing * Complaint Management

Teletalk Bangladesh LTD.

* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management

VE Commercial Vehicles *Outbound Call Center and Marketing

Beximco Pharma * Inbound Call Center

Digicon’s ClientsClients Activities

First Security Islami Bank Ltd. * Outbound Call Center* Marketing for FSIBL

Robi Axiata Ltd. * Mobile Airtime Recharge

Banglalink Ltd. * Mobile Airtime Recharge

Bangladesh Hi-Tech Park Authority *Skill Enhancement and Quality Analysis* Employment Incentive Program

VU Mobile Limited

* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management

Reckitt Benckiser * Outbound Tele-Campaign

Transcom Electronics

* In-Bound Call Center * Outbound Call Center * Back Office Support * Complaint Management

Digicon’s ClientsClients Activities

Well Food * SMS Blasting/Campaign

Westin, Dhaka. * SMS Blasting/Campaign

Bashundhara Group * IVR Development

BRAC Saajan, Birmingham, England. * International Customer Care Center

Goldberg Mobile * In-Bound Call Center* Out-Bound Call Center

Grameenphone * International Mobile Airtime Recharge

ICT Division; Ministry of Posts, Telecommunication & IT

* Learning & Earning Development Project, Bangladesh

Bangladesh Computer Council *Supply, installation, implementation, commissioning and maintenance of software for expansion of national data center

Digicon’s Clients

Facility Acquisiti

on

Skilled Manpow

er

Project Management

Technology

Management

Our Strengths

Continued Expansion in developing markets

Wider and more detailed Coverage of the marketplace

Continued technology & service Innovation

Integration of solutions for greater operational efficiency and client satisfaction

Our

Str

ateg

ic F

ocus

Get in touch with us

Click icon to add picture

Corporate Office: 242, Tejgaon Industrial

Area, Gulshan Link Road, Dhaka-1208.

Bangladesh.

Operation Office: Rajuk Trade Centre (4th

Floor)Faruque Sarani Road, Nikunja (Uttara)

Residential Area, Khilkhet, Dhaka-1229.

Bangladesh.

US Office:

36024 Ashton Place

Fremont, CA 94536 USA

www.digicontechnologies.com

info@digicontechnologies.com

Phone: +88 02 8879224-25

Fax: +88 02 8870922