developing and delivering products in an agile world (.75 pmi pdu)
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Eric Feldman CA Technologies
Developing and Delivering Products in an Agile World
Allan Mills Digital Celerity
David Werner CA Technologies
developing and delivering products in an agile world speakers
David Werner Solutions Marketing
CA Technologies
David has worked on CA’s Project & Portfolio Management solution, CA Clarity PPM, in various
roles for over 8 years. David’s solutions marketing role includes focus areas of PPM, Agile development, requirements planning, ideation,
and service management.
Allan Mills MPM, PMP, Engagement Manager
Digital Celerity
As senior member of Digital Celerity’s global PPM Practice, Allan is the Agile Practice Manager and Champion for Digital Celerity. He was a product manager for a commercial ecommerce product and has implemented CA Clarity PPM in several Research and Development organizations. Allan is a Clarity PPM Certified expert on all PPM business processes and core modules including Project Management, Resource Management, Portfolio Management, Crystal Reporting and Studio.
Eric Feldman Solutions Marketing
CA Technologies
Eric Feldman is on the solutions marketing team, responsible for messaging, positioning, and
strategy for the Service Management group of solutions at CA Technologies. His areas of
expertise include IT finance, process automation, service catalog, and portfolio management.
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 2
expectations Deliver what your customers want Update often Deliver immediately Accelerate your business
the agile world: agility is expected
collaborate and accelerate agile is key to delivery expectations
Something
Can we increase ?
Are our resour?
Unlock development
potential
Shorter turnarounds
More frequent updates
automation: delivering at the speed of agile
Remove process
barriers
Keep up with Agile
development
Meet customer
expectations
• The current economic conditions and market forces dictate
that companies deliver:
• innovative,
• quality products and services
• faster
• In this new fast paced world do you see this?
• Difficult to create upfront, unchanged, and detailed specs
• Near the beginning it is not possible to know every single step
• Change rates are high
the new product development challenge
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Traditional Product Management:
• Traditional planning involves anticipatory predication
• Complete specifications and then build
• Identify, define, schedule and order all detailed activities
• Very suitable to repeatable process
Agile Product Management
• Agile planning involves an inspect and adapt approach
• Suitable when it is impossible to create upfront, unchanged, and detailed specs
• Near the beginning it is not possible to know every single step
• Change rates are high
• Creative adaptation to unpredictable change is the norm
• Adaptive steps are driven by incremental build – feedback cycles
• Suitable for new, innovative, untested products
traditional vs. agile product management
7 Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 7
why go agile?
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Old Mindset:
Fixed
• Customers knows what they want
• Developers know how to build it
• Nothing will change along the way
New Mindset:
Agile
• Customers discover what they want
when they see it
• Developers discover how to build it when
they build it
• Many things change along the way
product management mindset shift
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• New e-Commerce Product
• Driven by market demand
• A new an innovative market
• Deliver high quality product very fast
• Needed an “Agile” approach
• Focused on collaboration between market experts and developers
• Delivered value to customers in short periods
• Embraced changing requirements
Example of an Agile approach
10
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved.
— To improve our ways of developing software, we value:
− Individuals and interactions over processes and tools
− Working software over comprehensive documentation
− Customer collaboration over contract negotiation
− Responding to change over following a plan
— That is, while there is value in the items on the right, we value
the items on the left more.
the agile manifesto – by the agile alliance
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 11
an agile approach – the SCRUM framework
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 12
sequential vs. overlapping development
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• Agile Teams quickly become
passionate about Agile. You
need to support them.
• Distributed teams need a
way of communicating and
updating each other
• You need to integrate Agile
projects with your overall
project reporting standards.
moving to an agile tool
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 14
rolling up your agile projects
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How do we provide a fast, secure user experience that is accessible 24x7 on any device, from anywhere with no interruptions?
Delivery Challenges
How can we improve our processes?
How can we deliver more value versus focusing on demand management?
How do we enable automated delivery and still maintain control?
How do we move faster and be more productive – while lowering costs?
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 16
business challenges fast, lean, and consistent
— businesses need speed to grow revenues fast enough
— every function must continually lower unit costs
— every function must deliver consistently to be trusted
Automation has the best opportunity to simultaneously lower costs and improve service levels
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 17
delivery automation customer pain / challenges
Customer Pain/Challenge Potential Business Impact
Need to better manage requests for services from IT and other internal providers
Lengthy manual processes creates extensive lag, increasing costs, mistakes in configuration and poor perceptions of IT Services delivery
Need to offer virtual resources as requestable automated services
More coordinated definition / utilization reduces sprawl, reduces OPEX and increases ROI on CAPEX investments
Need to create and automate the standardized services, set expectations on delivery and automate provisioning of physical and virtual servers
Once properly defined, an automated service lifecycle process reduce costs thru consistency and better utilization of staff to ensure a better quality of IT service
Need to monitor and account for service requests and utilization
Ensuring efficient management of virtual resources and appropriate chargeback for services delivered
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 18
customer are presenting their own challenges
— How do I get what I need to do my job?
— How come it takes too long to fulfill requests?
— When can I expect the product or service to be delivered?
— What will this product or service cost me?
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 19
typical scenario in delivering a product or service without process automation
DATABASE
OPERATIONS
SERVICE MANAGER
BUSINESS MANAGER CUSTOMER
APPLICATIONS
SECURITY
IT
REQUIRED FORMS
NEW SERVICE REQUEST
REQUEST FOR SUPPORT
REQUEST FOR IT RESOURCES
PROVISION APPLICATIONS
SERVICE DELIVERED
REQUEST FULFILLED AND APPROVED
USER ID CREATED
ROLES ESTABLISHED ACCESS APPROVAL
REQUEST FOR ACCESS
3
1
2
8
5 6
11
9
7
4
10
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delivering a cloud service with automated processes
Customer
SLA Dashboard Request Portal
Service Level Monitoring
Define service metrics
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 21
delivering a cloud service with automated processes
Process Automation
Request
Customer
Review & Approve
Manager Approver
SLA Dashboard Request Portal
Service Level Monitoring
Empower users with self-service Define service metrics
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 22
delivering a cloud service with automated processes
Review & Approve
Process Automation
Request
Customer
Review & Approve
Manager Approver
SLA Dashboard Request Portal
Capacity Management
Portal
Capacity Manager
Service Level Monitoring
Empower users with self-service
Predict current & future
capacity needs
Define service metrics
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 23
delivering a cloud service with automated processes
Configuration Database
External Physical Virtual Pool
Internal
Provision Requested Resources
Review & Approve
Configuration Validation
Standard Configuration
Process Automation
Request
Customer
Review & Approve
Manager Approver
SLA Dashboard Request Portal
Capacity Management
Portal
Capacity Manager
Service Level Monitoring
Empower users with self-service
Maintain standards & compliance
Predict current & future
capacity needs
Pool & provision
Define service metrics
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 24
delivering a cloud service with automated processes
Configuration Database
External Physical Virtual Pool
Internal
Provision Requested Resources
Review & Approve
Configuration Validation
Standard Configuration
Process Automation
Request
Customer
Review & Approve
Manager Approver
SLA Dashboard Request Portal
Capacity Management
Portal
Capacity Manager
Service Level Monitoring
Empower users with self-service
Maintain standards & compliance
Predict current & future
capacity needs
Capture consumption
Pool & provision
Define service metrics
Metering & Performance
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 25
delivering a cloud service with automated processes
Reconcile Cost of Service
Configuration Database
Relationship Manager
External Physical Virtual Pool
Internal
Provision Requested Resources
Review & Approve
Configuration Validation
Standard Configuration
Process Automation
Request
Customer
Review & Approve
Manager Approver
SLA Dashboard Request Portal
Capacity Management
Portal
Capacity Manager
Service Level Monitoring
Manage service levels and costs
Empower users with self-service
Maintain standards & compliance
Predict current & future
capacity needs
Capture consumption
Pool & provision
Define service metrics
Metering & Performance
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 26
process automation value curve
Server consolidation
Infrastructure optimization
Automation and orchestration
Automated delivery systems
CAPEX OPEX Revenue
Delivering Value
Virtual Infrastructure Management (hypervisors)
Virtual Systems Management (P+V)
Virtual Service Management
Management Approach
Infrastructure Automation
Virtualization Management
Product and Service Automation
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 27
delivering products in an agile world
Faster development with
Agile
Quicker delivery with
automation
Meeting higher customer
expectations
Q&A
want more information?
Agile success stories and webcasts on ca.com/getagile
“Going Agile” whitepaper on digitalcelerity.com
Full PPM and Agile solution information on ca.com/project-portfolio-management
Automation solution information on ca.com/service-management
Full Digital Celerity services information on digitalcelerity.com
Additional Information
Developing and Delivering Products in an Agile World - Copyright © 2012 CA. All rights reserved. 30
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