deutsche post dhl group strategy 2020 - perfect fit to the ......frank appel, ceo deutsche post dhl...

Frank Appel, CEO Deutsche Post DHL GroupDHL Global Technology Conference 2015Dubai, 14-16 April 2015

Deutsche Post DHL Group Strategy 2020- Perfect fit to the Technology Sector

How are we doing today?

DHL among Top 100 Global Brands since October 2014

DHL certified as Top Employer Global 2015

Recognítion as top employer in 32 countries

Annual global survey of the Top EmployersInstitute on HR best practices

DHL the only company to be recognized foremployee development and working conditionson all continents

Recognition as an employer that globally createsthe optimal conditions for employees to develop, professionally and personally

Delivering on our financial targets despite headwind and transformation

(in EUR mn)

Consolidatednet profit 2,091 -1.0%2,071

EBITGuidance2014

2,865 +3.5%2,965

RevenueOrganicgrowth

54,912 +3.1%

+4.2%

56,630

2013 2014 ∆

Financial year

EBIT Guidance2015

EUR 3.05-3.2 bn

EBIT Guidance2016

EUR 3.4-3.7 bn

How do we see the future?

Deutsche Post DHL: On the Pulse of New Global Paradigms and Trends

Global Connectedness E-Commerce DHL Trend

ResearchDelivering Tomorrow

Life satisfaction in Germany(”Deutsche Post Atlas of Happiness“)

The New Global Context: An environment of market shifts, technological acceleration and new mindsets

Globalization 2.01

New Technologies, Automation & big data3

Booming e-commerce2

Increasing demands forresponsible business4

How do we define our strategic framework for the future?

Our Plan Through 2020Grow.

… to achieve sustainable above-market growth.

We expand in new segments …

Connect.

… to achieve quality leader-ship & service excellence.

We connect across the organization …

… to further expand margins.

1 Leader in eCommerce-related logistics1 One global team1 Logistics as our core

2Accelerate footprint shift towards emerging markets

2Certified specialists for everything we do2

Committed to the needs of our stakeholders & our planet

3

Tap new market opportunities for organic expansion3

Connected approach in operations, commercial, green solutions and shared services

3

A family of divisions

Focus.We focus on what has made us successful …

Our aspired customer experience by 2020

WE are most customer-centric

WE are the quality leader

WE are the most global

When people think of logistics,we want them to think Deutsche Post DHL

We connect people andimprove their lives.

Based on a clear purpose we want to clearly differentiate in the market.

Example: DHL Global Brand Campaign

First unique DHL global advertising campaign in years

Key message: Life is getting better thanks to global trade

DHL helps people and societies develop, grow and prosper

Video Global Brand Campaign

What’s in there for Technology customers?

Our aspiration: Strong DHL business fit for Technology sector

DHL and Technology market sharing the same aspiration: Innovative solutions & high customer centricity

Global DHL footprint in response to global Technology market needs

Reliable DHL logistics partner offering opportunity to focus on own Technology core business

Tailor-made DHL solutions in line with highly dynamic Technology market trends

Switch to MAC