delta hotels by marriott, jumeirah beach, dubai bahar 7
Post on 22-Nov-2021
7 Views
Preview:
TRANSCRIPT
Delta Hotels by Marriott, Jumeirah Beach, Dubai
Bahar 7, Jumeirah Beach, Dubai, United Arab Emirates |
+971 4 439 88
Contents
Introduction .......................................................................................................... 3
About Delta Hotels by Marriott, Jumeirah Beach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Sustainability at the Delta Hotels by Marriott, Jumeirah Beach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Purpose ....................................................................................................................... 5
Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Mission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Goal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Sustainability Management plan .......................................................................... 8
1
The 4 pillars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
A. Pillar 1: Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
B. Pillar 2: Socio-Cultural . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Pillar 3 Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
D. Pillar 4: Health and Safety issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Implement a Sustainable Management Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
A. Legal Com pl iance ................................................................................. .......... 10
B. Employee Training .......................................................................................... 10
C. Customer Satisfaction .................................................................................... 11
D. Accuracy of Promotional Materials ................................................................ 11
E. Local Zoning, Design and Construction ......................................................... 11
F. Experiential or Interpretation Tourism ........................................................... 12
G. Communication Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
H. Health and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
I. Disaster Management and Emergency Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Socio-economic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
A. Community Development. .............................................................................. 14
B. Local Employment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
C. Fair Trade ............................................................................................ ............. 16
D. Local Entrepreneurs ........................................................................................ 16
E. Respect Local Population ............................................................................... 16
F. Exploitation ..................................................................................................... 16
G. Equitable Hiring .............................................................................................. 16
H. Employee Protection ....................................................................................... 17
I. Basic Services ................................................................................................. 17
J. Local Livelihoods ............................................................................................. 17
K. Bribery & Corrupt ion ...................................................................................... 17
Culture heritage ........................................................................................................ 17
A. Code of Behavior ............................................................................................. 18
B. Historical Artifacts .......................................................................................... 18
C. Protection of Sites ........................................................................................... 18
D. Incorporation of Culture ................................................................................. 18
Conservation & reduction of resources and biodiversity ......................................... 18
A. Waste management ........................................................................................ 18
Environment policy ............................................................................................. 21
Green Team Committee Members ...................................................................... 22
Sustainability Plan Review & Approval ..................................................................... 22
2
INTRODUCTION
About Delta Hotels by Marriott, Jumeirah Beach
This ideally located hotel features a sleek and contemporary design with amenities
that are perfect for short and extended stays. Guests can relax and unwind in spacious
rooms especially designed with comfort in mind complemented with discerning
amenities. The Delta Hotels by Marriott Jumeirah Beach boasts 360 hotel rooms and
fully-serviced apartments offering magnificent views of Dubai Marina and The Palm
Jumeirah along with 5 international restaurants & bars.
3
Sustainability at the Delta Hotels by Marriott, Jumeirah Beach
The Delta Hotels by Marriott, Jumeirah Beach is committed to a green and
sustainable future and works hard to minimize its waste and energy consumption.
Over the year the hotel has implemented various initiatives to assist with this goal.
The hotel partners with Marriott initiatives through the Marriott Business Council
(MBC) in various environmental initiatives such as tree planting, beach clean ups,
school painting. In addition to the MBC activities the hotel visits community centers
and works along with charity organizations to assist in environmental and social
cultural causes.
The hotel actively participates to the Road to Awareness campaign falls under
Marriott lnternational's Sustainability and Social Impact Platform, Serve 360: "Doing
Good in Every Direction", which guides how the company makes a positive and
sustainable impact wherever it does business.
4
Clutter-free meetings.
Clothes donation
Public area waste bins
Blood donation
Reuse of linen into pillow covers and towels (old towels remade into dusters);
bottles (glass and plastic) recycling; soap bar for non-profit organizations.
Staff party recycled decoration pieces
The hotel works hard throughout the year to create a sustainable environment
and culture by participating in the yearly earth hour events
Purpose
The Delta Hotels by Marriott, Jumeirah Beach, has been actively involved in the
participation of sustainable practices through various events, activations and
ongoing initiatives. The hotel and all associates strive to:
5
Develop the business in a sustainable manner considering the environmental,
socio-cultural, quality, and health & safety issues
Demonstrate the management commitment to comply with the environmental
laws and regulations of the United Arab Emirates and the continuous
improvement of the business' sustainability credentials
Develop a monitoring and audit program to ensure the compliance of the
Sustainability Management Plan and relevant environmental legislation as
well as the early detection of any significant environmental impacts from the
activities of the business
Outline mitigation measures in order to minimize the impact of the business
activities on the surrounding environment
Present and implement mitigation strategies and actions for the control of
pollution, waste minimization and resource conservation by effectively
practicing the "Reduce, Reuse and Recycle" motto wherever possible
Establish a framework for environmental management to ensure the
implementation of the identified mitigation measures
This list is not intended to be exhaustive, but is considered the minimum
standard acceptable
Vision
We are committed to creating positive and sustainable impact wherever we do
business by being sustainable leaders in the hospitality industry bearing in mind the
natural environment, socio cultural environment, quality of life as well as health and
safety related issues.
Today, business plays an increasingly critical role in taking on our world's most
pressing social, environmental and economic issues. With our size and scale, we have
a global responsibility and a unique opportunity to be a force for good. Guided by our
2025 Sustainability and Social Impact Goals, as well as the United Nations Sustainable
Development Goals, we commit to
Mission
Delta Hotels by Marriott, Jumeirah Beach aims to develop a sustainable management
plan and policy that creates awareness to both guests and associates to care for their
surrounding community and environment.
Goal
6
Strategy
With a detailed sustainable management plan, training to our associates and
awareness campaigns to our guests we aim to meet the goal set for 2020.
7
Associate to report to
line manager or
departmental
sustainability champion
Sustainability
Committee Review
Management
approval
Implementation
SUSTAINABILITY MANAGEMENT PLAN
The sustainable management plan is driven by 4 key pillars as explained below:
The 4 pillars
A. Pillar 1: Environmental
The hotel is actively involved in conserving resources, reducing pollution, conserving
biodiversity and local environmental activities. We have implemented an effective
environmental policy in the property as described in environmental policy section.
Energy Conservation
We always try to work towards a greener Dubai, and we strive to implement innovated
technologies whatever is the best for our guests, the environment and for all
associates working towards greener Dubai.
Hotel has implemented a sustainable purchasing policy, which includes the
consumption of sustainable product and local purchasing.
Energy Saving Initiatives
8
LED Project: Replacement of all incandescent lamps to LED in entire building
as below;
1. Replaced public area (50W) halogen lamp with (5W) LED in 2013 with
saving of 83.25kW
2. Replaced guestroom (50W) halogen lamp with (5W) LED in 2014-2015
(dimmable) with saving of 193.5kW
3. Replaced the corridor, balcony, stair, kitchen CFL with LED in 2015-2016
Power shutdown during low occupancy during the period of Ramadan
Switch off light when not needed and power extension board to switch off
when not in use
Regular servicing of electrical distribution board (DB) in all guest rooms and
public areas
Room lights should be switched off those which are not connected to power
saver
Aerator fixing in guestrooms
Curtain to be closed in vacant rooms
A policy maintained to set room temperature at 24 °C in all vacant rooms
Refrigerator to put in medium temperature instead of maximum level
Temp Track monitoring system for chillers- No centralized monitoring system
to measure the temperature exactly
Frequent training to operational team members for waste management and
energy conservations.
B. Pillar 2: Socio-Cultural
The hotel is involved in corporate social responsibility actions, community
development, local employment, fair trade, support local entrepreneurs, respect local
communities, implement a policy against commercial exploitation, equitable hiring,
employee protection and that the business do not jeopardize the provision of basic
services, such as energy, water or sanitation to neighboring communities.
C. Pillar 3: Quality
Any activity that can sustain itself economically through creating competitive
advantages within the industry with inspired service that not only meets but exceeds
guest expectations; and continues to contribute to the economic well-being of the
surrounding community through local ownership, employment, and local
procurement. A sustainable business should benefit its team members, customers,
business partners, owners, other stakeholders. The guest satisfaction levels are
measured through the online review scores and through the mystery shopper audits.
D. Pillar 4: Health and Safety issues
Complies with all established local health and safety regulations, ensures that guests,
team members and all the stakeholders are safe and secure in the environment they
work in and visit. Regular trainings on Health and Safety & Health & Safety audits are
scheduled to ensure for a safe environment.
Hotel has implemented a HSE committee which is conducting the meeting in every
month for review the incidents, action plans and continuous improvements and
innovations in terms of health and \safety related concerns.
9
Implement a Sustainable Management Plan
The Delta Hotels by Marriott, Jumeirah Beach shall establish and maintain the
Sustainable Management Plan (SMP) complying with requirements included in this
section. There are several elements that make up the SMP.
The Delta Hotels by Marriott, Jumeirah Beach shall formulate policies and procedures
based on the following:
a. Appropriate to the nature and scale of the organization's activities
b. Aligned with the four key SMP areas i.e. environmental, socio-cultural, quality
and health & safety issues
c. Includes a commitment to continual improvement of the SMP
d. Includes a commitment to comply as a minimum with the current applicable
legislations, regulations and other requirements to which the organization
subscribes
e. Provide a framework for setting and reviewing SMP objectives and targets
f. They are documented, implemented, maintained and communicated to all
employees
g. They are available to all interested and associates parties
h. SMP is reviewed periodically to remain relevant and appropriate to the
organizations
A. Legal Compliance
The hotel is licensed according to United Arab Emirates (UAE) law and in compliance
with all relevant international or local legislation and regulations, including health,
safety, labor and environmental aspects, insurance policies and other guest and
associates protection instruments are up to date and in order.
B. Employee Training
Employee hiring, training, annual appraisal and performance review at The Delta
Hotels by Marriott, Jumeirah Beach are in line with the corporate competencies and
competency models. Competencies and competency models are designed to define
the skills, knowledge and attributes that make organizations and individuals
successful. Once competencies are identified, people with these competencies can
be recruited and where necessary trained and developed. This builds an organization
of successful associates who can deliver business goals and execute strategies. While
competencies may enable people to achieve success, they alone do not ensure
success. We see people who are competent but do not deliver business results or vice
versa. In other words, only assessing people against competencies is not enough. We
must also measure their achievements against the desired business goals within their
10
roles. At the same time, competencies provide the link between organizational vision,
behaviors, outputs and results and are the foundation for recruitment, selection,
performance management, development and succession planning. Training on
sustainability management, health and safety and environmental impact are done on
periodic basis and for Induction for new employees. The Sustainability goals and
management plans are communicated to the associates in the orientation and
allocated specific training on sustainability management.
Annual training plan is incorporated with 6 categories both in classroom and online.
Training methods and all are planned and communicated within the property with
the following categories,
Brand Standard Health and Safety
Soft Skills Legal Trainings
Development On the Job Trainings
C. Customer Satisfaction
All departments operate in a way that focuses on continuous improvement and long
term sustainability. We ensure that our guests are always our priority by having a
system in place that allow us to measure how well we are doing, and to respond
quickly when we are not getting the desired results. Besides guest satisfaction we
also review and monitor internal quality performance. Some of the tools used for
monitoring and reviewing the same are: mystery shopper audits, Medallia, social
feedback, guest comment cards, financial audit on cashiering practices, reservations
mystery audits and other 3rd party on line platforms such as TripAdvisor, booking.com
and other social media channels. These are potential areas for reviewing the Guest
Satisfaction levels.
D. Accuracy of Promotional Materials
All communications regarding promotional materials at The Delta Hotels by Marriott,
Jumeirah Beach go through the Marketing team and in line with guiding principles,
local regulations and cultural norms and sustainability practices. Any dissatisfaction
from our guests is tracked through the guest feedback forms and online reviews.
E. Local Zoning, Design and Construction
Ideally located between Jumeirah Beach Residence's The Walk and Dubai Marina, The
Delta Hotels by Marriott, Jumeirah Beach is built with relevant government agencies
approval.
11
It has 360 rooms:
King & Twin Classic Rooms
2, 3 & 4 Bedrooms Suites
Deluxe Studios
Loft Suites
Penthouses
F. Experiential or Interpretation Tourism
Our guests are informed about the local environment, local culture and cultural
heritage through various means. As UAE is predominantly a Muslim country guests
are made aware of the local culture, traditional and places of interest. The strength
of the local community is shown to the guests during the holy month of Ramadan.
Various expedition packages are available with local tour organizers to visit places of
historical interests, museums, heritage village, etc. or to embrace a moment of
serenity within the vast desert, work closely with the local market, and as such it is
beneficial to the company and the local community, endeavors to deliver imaginative
and exhilarating experience in culturally connected environments offering thoughtful
and generous service.
G. Communication Strategy
We communicate with our guests and visitors to the hotels and the website in a
com prehensive manner. Our implementations plan and strategy for a sustainable
operation are clearly defined, as well as our involvement with the local community
and other charity work. Our sustainable operations involve our guests, example; we
have placed energy saving cards in all the rooms in order to give our guests an option
to participate, hence providing them an opportunity to play a direct role in energy
conservation. Also actively participates with the Emirates Environmental Group (EEG)
which is a local organization that strives towards the protection of the environment,
sustainable management and social responsibility. There are various community
activities such as tree planting, can, plastic bottles and papers that are done by them.
Apart from these, blood donation & beach cleaning also conducted.
H. Health and Safety
We follow strict environmental, health and safety laws, regulations and procedures
to conserve and protect the environment and create a safe workplace where we bring
the best out of our colleagues whilst avoiding the risk of injury and accidents. Team
members are appropriately trained to make them aware the health and safety issues
while working and guests are made aware of hazards by using appropriate signage
and other form of communication. Purchase and operating policy for all mechanisms,
12
equipment and facilities is that they be as environmentally friendly as possible: low
emission and consuming minimum energy. We have an experienced team of
engineers and technicians who maintain the facilities so that we have constant check
on them being in good working condition. All necessary and mandatory safety
requirements for the same are in order, such as method statement, risk assessment,
and personal protective equipment. Local law enforcement agencies frequently visit
the premises to ensure all emergency systems are in order, HACCP audits are
conducted to ensure compliance to the Food Safety Management System. New
kitchen staff is trained on safety and procedures and must undergo a mandatory basic
food hygiene course in food handling. Internal Auditors for Environment and Health
and safety: A team of internal auditors for Environment and Health and Safety are
developed. This is in order to have regular audits for environment and Health and
Safety and have a continual assessment of the standard. This ensures that the
sustainability management plan is well maintained.
Highlights:
Guests are instructed verbally and by posted signs to take care of wet floor
& emergency maintenance work.
Swimming pool depth is clearly marked; a trained life guard in rescue and
basic first aid is physically present at the pool.
If any events are to be held within the property by external organizers, a
clear method statement risk assessment, floor plans, insurance policies, are
requested from the organizers, such that a clear gap analysis is conducted,
and appropriate preventative measures from our end are also taken.
All paints are environmentally friendly and lead free with very low Volatile
Organic Compound (VOC) levels.
All external contractors need to provide safety permit and equipment for
their staff.
Disclaimer and caution signage are available in the areas.
Fire Safety systems are in place.
Regular Mock drills are for emergency evacuations.
Reporting Emergencies
The safety of our team members and our guests is one of the main concerns, so the
awareness of associates is therefore encouraged.
Accidents - Associates
If an associate is injured, he/she should report immediately to his/her Supervisor or
the Department Head no matter how trivial. A qualified first aid representative on
13
duty applies proper treatment if necessary. Duty Manager and the Human Resources
representative should also be informed. An accident report form must be completed
by the responsible person and copied to all relevant Head of Department and
associated members.
Accidents - Guests
Any accident to a guest, no matter how small, must be reported immediately to the
Duty Manager, Head of Department & Supervisor also reporting to Emergency
Reporting Service whenever applicable. The guests should never be left unattended
and associates should wait for assistance. An accident report form must be
completed by the concerned person and Security Manager and sent to all respective
departments. FIRST AID boxes located at various locations on property. All serious
injuries or illness will be referred to the doctor, clinic or hospital and monitored by
concerned person and trained first aiders on regular basis. First aid injury, an injury
that can be adequately treated using topical wound cleaning, topical medications,
ice, heat, nonprescription medications (at nonprescription strength), temporary
splinting during transport, simple splinter removal or blister drainage, tetanus
immunization, adhesive bandages or wound closures, non-rigid splints, eye irritation
for a foreign body, and/or the use of eye patches or finger guards will be facilitated
by the certified first aider available in the hotel.
I. Disaster Management and Emergency Response
The Delta Hotels by Marriott, Jumeirah Beach follows the Disaster and Emergency
plan as recommended by the UAE government and Brand Standard. The mock drills
and emergency response team (ERT) are well trained to handle the situations. The
safety equipment and the alarms are tested periodically for effectiveness. The review
and assessment on mock drills are done on periodic basis. Fire trainings are being
taken from the Dubai Municipality.
Socio-economic
A. Community Development
Associates initiated the following community activities:
14
1. On 19th January 2020, we conducted eye checkup camp on the property.
2. On 14th February 2020, we participated in Dubai case walk for education.
3. On 24th February, we organized a lunch for elderly citizens at Marketplace in
Marriott Al Jaddaf.
4. On 27th February 2020 a can collection drive was organized with 110 kg of cans
collected and sent for recycling.
5. The hotel supported 172 victims of a fire incident in a labor camp with food,
clothes and basic needs in coordination with Marriott properties operating in
the region (Incident reported on 14th September 2020, Company Name:
National Wheel J&P).
6. The hotel participated in the blood donation camp at Le Meridien Dubai Hotel
& Conference Centre organized on 21st September 2020 by JMBC.
7. Donation drive for homeless and unemployed workers in Fujairah labour camp
on 22nd until 24th September 2020. 8. Organized Health talk webinars on COVID-19 on 29th September 2020 and Bth &
12th October 2020 respectively.
9. October 2020 was celebrated as Breast Cancer awareness month in Marriott
International.
10. Organized a health talk on Breast Cancer awareness on 15th October by First
Response Healthcare.
11. From 15 to 19 November the hotel celebrated a thank you week with health
check-ups, games and fun-activities.
12. Participation in clothes donation drive for Sharjah Charity International along
with Sheraton Sharjah on 25th November 2020 where 64.2 kg clothes were
donated.
13. Participation in clean up UAE campaign on 12th December with a participation
of 22 team members in coordination with Emirates Environment Group.
14. Hotel obtained the opportunity to plant 15 trees in Al Qudra as part of the "One
Root One Community Tree" project on 20th December.
15. Participation in Clean Up UAE campaign on 12th December with 22 team
members in coordination with Emirates Environment Group.
16. On 20th December 2020 we organized a recycle Christmas decoration
com petition.
B. Local Employment
The Delta Hotels by Marriott, Jumeirah Beach prefers and supports local employment
and gives all possible preferences for sourcing workforce in order to support the local
community. As part of initiatives it has mentioned as UAE national preferred in
specific job advertisements. As a part of the sustainability plan, local staff hiring, and
training is promoted on all levels of the business like the Emirati Interns through the
Medyaf DTCM initiative.
15
Equal employment opportunity policy
Business conducts and ethics policy
Recruit and select colleagues policy
UAE Federal Law no 8, for 1980
C. Fair Trade
The Delta Hotels by Marriott, Jumeirah Beach ensures the use of right methods to
select suppliers and procure goods and services at the right quality, price, time,
source and delivery while protecting the company. The focus is on the suppliers with
eco-friendly products and promote on the green purchase. Purchasing is done only
through local suppliers and preference given based on the needs and requirements
of the hotel.
D. Local Entrepreneurs
The Delta Hotels by Marriott, Jumeirah Beach established as a family hotel where in
our aim is to let families and clients experience our hospitality. The hotel does not
engage with local entrepreneurs dealing with historical artifacts moreover it is not
permitted by law. It is worthwhile to state that we do engage in organizing events and
activities that portray the local culture throughout the year.
E. Respect Local Population
As stated earlier, UAE is predominantly a Muslim country and as such guests and
associates are made aware of the local culture. Information of the same is provided
through multimedia or through books and magazines. Local culture awareness
presentation is done during associate's orientation. Local cultural information
booklet is also available at the concierge desk. Rules and regulations following local
culture are also placed in swimming pool and recreation area.
F. Exploitation
The Delta Hotels by Marriott, Jumeirah Beach complies with the Federal Law No. 3 of
2016 also known as Wadeema's Law, which is against the employment of children,
discrimination, sexual harassment, and exploitation. Child protection awareness is
included as part of the internal trainings conveyed to all employees. The property is
willing to liaise with all relevant organizations to support and protect children from
sexual abuse and trafficking. Topics on Sexual Assault and Human Trafficking are also
included in property's Emergency Preparedness Guide.
G. Equitable Hiring
The hotel promotes diversity and equality on all levels of the business, and no
employees or applicants are discriminated against in any way. All positions are filled
based on competence. Our hotel adheres to all local laws and regulations concerning
16
labor laws and offer conditions and wages superior to the minimum requirements.
Hotel employs people of many nationalities. Women candidates are encouraged to
apply across all levels of the business.
H. Employee Protection
Salaries and benefits meet national regulations, and all payments required by law into
insurance and holiday funds are made on behalf of all employees. Overtime is paid
for hours worked beyond the established work duly authorized and in accordance
with UAE labor law. Week hours and working hours do not exceed the legal maximum
established by the labor law but being a hospitality industry at times a need might
arise to work additional hours, associates are accordingly remunerated as per the
policies outlined. The employees are given career development plans, cross training
and exposure to preferred department to motivate the moral of the employees.
I. Basic Services
The activities of the business have not impacted or jeopardized resources or services
in the local area or neighboring communities in any negative manner. The activities
of the business generate several secure jobs and reflect positive influence in the
community.
J. Local Livelihoods
As it's the building structures are designed according to legal compliance. The
building structure follows the regulations in line with Dubai Municipality norms.
K. Bribery & Corruption
The hotel strictly prohibits all forms of bribery taken directly or indirectly. It prohibits
its employees from soliciting, arranging or accepting bribes intended for the
employees benefit or that of the employee's family, friend associates or
acquaintances. The management reviews on fair practices based on the selection of
vendors and materials that are eco-friendly and support the vendors with best
environmental practices. No gifts can be accepted from any supplier or third-party
partner. The Delta Hotels by Marriott, Jumeirah Beach adheres strictly on anti-bribery
and corruption and no forms of bribes or gifts are encouraged. As per the hotel policy
charitable contributions and sponsorships are not used as a subterfuge for bribery.
Culture heritage
The company policy code of conduct includes established guideline on the code of
behavior concerning the protection of local cultures and the guests are provided with
relevant information of local culture, customs and tourisms of UAE.
17
A. Code of Behavior
We at The Delta Hotels by Marriott, Jumeirah Beach are conducting the training for
associates for local law & orders & code of behavior as part of orientation. Refresher
trainings are repeated every year.
B. Historical Artifacts
Historical and archeological artifacts are not sold, traded, or displayed
C. Protection of Sites
The hotel complies with laws, standards and regulations concerning the protection
of historical sites and cultural heritage.
D. Incorporation of Culture
The Delta Hotels by Marriott, Jumeirah Beach places great emphasis on being a part
of the local environment regarding cultural and social activities, as well as
incorporating use of local food and competencies from local businesses. The staffs
are trained to guide guests towards the cultural sights and events and/or
entertainment/restaurants that the guests are most interested in.
Local UAE culture and idiosyncrasies can be explained and discussed with guests, but
mainly the culture is significantly different from anywhere else in the
western/developed part of the world, from where we have a substantial number of
guests coming from. Guests can read through the basic do's and don'ts in their
complimentary tourist guide.
Conservation & reduction of resources and biodiversity
In line with The Delta Hotels by Marriott, Jumeirah Beach Sustainability Development
Plan, the use of Environmentally Preferable Purchasing (EPP) helps "buy green," and
in doing so, uses the buying power to stimulate market demand for green products
and services. However, this statement should not be key deciding factor in making a
commercial buying decision. The Delta Hotels by Marriott, Jumeirah Beach offers
green meeting package as well, as a part of sustainability initiative.
A. Waste management
At The Delta Hotels by Marriott, Jumeirah Beach is far waste management and waste
minimization will be practiced through the following waste hierarchy approach:
18
Waste Segregation
Waste streaming is a highly effective way of reducing waste. The segregation of waste
plays a role in reducing, reusing and recycling the waste.
All kitchens, restaurant, cafe and banquet areas are provided with color coded
bins are for proper segregation of waste in the specified areas
Guest rooms waste bins: The guest rooms are placed with two bins one in the
bed room and the other one in the bathroom in order to segregate the waste
Housekeeping staff: - In the floor level the segregation of the waste is done for
general waste and can and plastic bottles
Guest room's waste collection: Two separate bags are used to collect general
waste and the cans and plastic bottles from all the guest rooms to increase the
recycle waste and measure for proper segregation
All recycled and non-recycled waste must be sorted, collected and stored at
separate segregated areas in the garbage room
All hazardous wastes like battery and bulbs are been separated and stored in
designated area and monitored by engineering and IT department. The waste
is disposed to the approved suppliers
All new joiners are fully briefed about the benefits of segregation, procedures
for collection waste and aware of the Hotel's environmental policies
We have specific glass, cardboard and paper recycle bins, and encourage guests to
help us with our recycling. We attempt to produce as little waste as possible, and
nothing is thrown out, that can be used again.
A food-saving program will be established wherein we will come up with strategies to
reduce food wastage. Since such a program might interfere with the operation of the
culinary department, the establishment of the same will be done in consultation with
the F & B department.
Other initiatives could be to decompose the food waste by installing food waste
composting machine and using the product as manure for the trees within the
property. All employee laundry is washed in-house with environmentally friendly
detergents.
All back-office computer and electronic equipment is shut down after office hours.
Meeting room's lights and equipment are shut down when not in use. All appliances
are set at the most efficient level, to save energy, money and appliances.
Our concrete aim is to reduce the use of electricity, water and waste in the course of
the next year, some of the targets and initiatives to achieve the same are:
19
20
To raise awareness of the environment within the guest rooms by way of
environmental information on the room television and room information
brochures.
In collaboration with the EEG, collect recycle materials waste like plastic
bottles & aluminum can to ensure that zero waste goes to Dubai landfill site.
Measure emphasis on sustainability development for continual improvement.
Implement for energy saving projects. We are very aware that sustainability is
an ongoing journey; therefore, the Sustainability Management Plan will be
reviewed annually. Our Sustainability Management Plan is supported by
policies and procedures along with other supporting documents.
Shujaat Yar
Cluster General Manager
Nabeel Sheikh
Hotel Manager
ENVIRONMENT POLICY
The Delta Hotels by Marriott, Jumeirah Beach is fully committed to the environment and aims
to operate in a sustainable matter by minimizing the negative impacts on the environment.
We will also be committed to promoting an environmentally friendly culture amongst our
associates and guests both during hotel operations and when they leave the hotel.
This environmental policy states the commitment of our organization towards the law,
regulations and other policies concerning the environment. This policy is the foundation to
direct and oversee activities taken by associates and guests to prevent any harmfu I effects
on the environment and natural resources. This policy also focusses on making sure that
changes in the environment will in return not have a harmful effect on humans around the
globe.
Our key environmental activities for the Delta Hotels by Marriott, Jumeirah Beach are:
To comply with all necessary environmental rules, regulations, legislations and policies.
To protect the environment by preventing the pollution of land, air and water
To involve the community in and around the hotel to participate in environmental
activities that minimize waste and prevent pollution to land, air and water.
To work together to maximize the use of recyclable and reusable materials
To adopt renewable energy resources that are used for sustainable practices.
To conserve natural resources, wildlife and endangered species through the choose wisely
campaign
To optimize the utilization of resources in order to reduce wastage by associates and
guests
To use environmentally friendly cleaning chemicals
To ensure that all waste is disposed of through a proper waste management system
To train and educate associates and guests about sustainable living and to communicate
this onwards to the public highlighting environmental issues
To create an environmental culture where the whole organization follows sustainable
practices at work and at home
To identify any hazardous materials to associates, guests and the environment
To measure the consumption of the hotel in terms of waste, water, electricity, gas and
natural resources.
The Delta Hotels by Marriott, Jumeirah Beach to follow the policy within the whole hotel
amongst its associates.
GREEN TEAM COMMITTEE MEMBERS
1. General Manager
2. Hotel Manager
3. Director of Engineering
4. Administration
5. PR & Marketing
6. Human Resources / Training
7. Housekeeping
8. Food & Beverage
9. Front Office
10. Sales/Events
11. Purchasing
12. Health & Safety
13. Kitchen / Stewarding
14. Information Technology
15. Revenue / Reservation
Sustainability Plan Review & Approval
22
Title ame
Director of Engineering Kaleem G ouri
Director of Human Resources Renate Buchholz
Hotel Manager abeel Shei h
General Manager Shujaat Yar
Signature
top related