delivering on the promise of agile
Post on 10-May-2015
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DELIVERIN
G ON T
HE
PROMIS
E OF
AGILE
AG
I LE
CA
MP
20
13
J AM
ES
SA
L I BA
TOP 10 REASONS TO GO AGILE
Revenue
Speed to Market
Quality
Visibility
Risk Management
Flexibility/Agility
Cost Control
Customer Satisfaction
Right Product
More Enjoyable
IT’S ABOUT THE BUSINESS
If we are to succeed how must we look to our stakeholders?
Revenue Growth &
Mix Cost Reduction
WHAT ABOUT THE CUSTOMERS?
To achieve thatvision how mustwe look to ourcustomers?
Customer Profitabili
ty
Market Share
Customer Retention
Customer Satisfacti
on
Customer Acquisitio
n
WHAT ABOUT CUSTOMERS? Product Functionality Quality Price Time Image Brand Relationship Pleasant
Experience
WHAT ABOUT OPERATIONS?
To satisfy our customers what processes must we excel at?
OPERATIONAL PROCESSES Innovation Process
• Identify the Market• Create the Product/Service
OfferingsOperations Process
• Agile Execution and DeliveryProducts/Services
Post-
sale Processes
• Support• Service the Customer
AGILE OPERATIONAL MEASURES
WHAT ABOUT OUR PEOPLE?
To achieve our vision how must our organization look?
Employee Satisfacti
on
Employee
Retention
Employee
Productivity
WHAT ABOUT YOUR PEOPLE?
Strategic Skills
Competencies Technology
Infrastructure Climate for
Action Personal
Growth
Combined
Strategy
Financial
If we are to succeed how must we look to our stakeholders?
Internal Processes
To satisfy our customers what processes must we excel at?
Customer
To achieve that vision how must we look to our
customers?
Growth & Learning
To achieve our vision how must our organization look?
AGILE BALANCED SCORECARD TEMPLATE
STRATEGY MAP FRAMEWORK
Financial
Revenue Growth
Cost Efficiency
Long-Term Value
Customer
Price QualityFunctionali
tyAvailabili
tyBrand
Innovation Process
Customer Management
Processes
Operations Management
Processes
Employee Satisfaction
Employee Productivity
Employee Retention
InternalProcesses
Learning &Growth
Combined
Strategy
Financial
ObjectivesMeasures Steps Results
Internal Processes
ObjectivesMeasures Steps Results
Customer
ObjectivesMeasures Steps Results
Growth & Learning
ObjectivesMeasures Steps Results
AGILE SCORECARD ACTIVITIES TEMPLATE
RESOURCES
http://www.balancedscorecard.org
http://www.ap-institute.com/kpi-library.aspx
http://www.rallydev.com/product-feature/reporting-analytics
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