delivering negative news
Post on 29-Nov-2014
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Delivering Negative News
Delivering Negative News
Avoiding Legal LiabilitiesAvoiding Legal Liabilities
OverviewOverview
• Why?• Goals in Communicating Bad
news• Strategies• The “Indirect Pattern”• 3 Causes of Legal Problems• Q&A
• Why?• Goals in Communicating Bad
news• Strategies• The “Indirect Pattern”• 3 Causes of Legal Problems• Q&A
Goals in Communicating Bad News
Goals in Communicating Bad News
• Acceptance
• Positive Image• Message Clarity• Protect
• Acceptance
• Positive Image• Message Clarity• Protect
StrategiesStrategies
• The Indirect Pattern
• The Direct Pattern
• The Indirect Pattern
• The Direct Pattern
The Indirect PatternThe Indirect Pattern
• Shows sensitivity to your reader
• Allows you to keep the reader’s attention till you can explain the reasons
• Consists of four parts• The most important part is the
Explanation
• Shows sensitivity to your reader
• Allows you to keep the reader’s attention till you can explain the reasons
• Consists of four parts• The most important part is the
Explanation
• Buffer
• Reasons
• Bad News
• Closer
• Buffer
• Reasons
• Bad News
• Closer
3 Causes of Legal Problems
3 Causes of Legal Problems
Abusive LanguageAbusive Language
• Defamation: Injury to reputation• Libel (written)
• Slander (spoken)
• Likely to result in a lawsuit if it’s…• False• Damaging to one’s good name• “Published”
• Defamation: Injury to reputation• Libel (written)
• Slander (spoken)
• Likely to result in a lawsuit if it’s…• False• Damaging to one’s good name• “Published”
Careless LanguageCareless Language
• Includes statements that could be damaging or misinterpreted
• Say only what you intend• E-mail is especially risky
• Includes statements that could be damaging or misinterpreted
• Say only what you intend• E-mail is especially risky
Good-Guy SyndromeGood-Guy Syndrome
• Saying legally dangerous things to make yourself or others feel better
• Do not admit to conditions that
may have caused damage• Even apologies may suggest
liability
• Saying legally dangerous things to make yourself or others feel better
• Do not admit to conditions that
may have caused damage• Even apologies may suggest
liability
Q & AQ & A
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