defining high-performance what is fm diagnostics? a demonstration an application benefits
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• Defining high-performance
• What is FM Diagnostics?
• A demonstration
• An application
• Benefits
Today’s Agenda
Goal:Create a high-performance FM
organization that enables you to achieve your mission
• How do you know if your FM organization is high-performance?* If it is not, how do you get there?
• How do you measure, monitor, and improve performance?
• How can you quantifiably report your FM/SRM requirements and gain the needed resources to meet the high-performance definition?
*As defined by the United States Energy Independence and Security Act 2007, a high performance building is: “A building that integrates and optimizes on a lifecycle basis all major high performance attributes, including energy [and water] conservation, environment, safety, security, durability, accessibility, cost-benefit, productivity, sustainability, functionality, and operational considerations”
Defining high-performance
What is fmDiagnostics?
fmDiagnostics (FMD) is a process that evaluates management performance by:
• Evaluating key characteristics of how the organization functions
• Quantitatively scoring performance
• Comparing to industry best practices
• Identifying strengths and weaknesses
• Creating a process for continual improvement
What is fmDiagnostics?
The FMD process utilizes the fmDiagnosticsTM software evaluation tool to:
• Assist in the prioritization of FM related decisions• Evaluate and implement best practices• Identify strengths and weaknesses• Streamline process improvement opportunities• Monitor facility performance to achieve operational
excellence
From Overholdt, Granell, Jargon. 2006. (AMA. 2007)
A Model of High-Performance Organizations
Strategic Approach
Values & Beliefs
Processes & Structure
Customer Approach
Leadership Approach
The framework for fmDiagnostics
AMA Global Study
1. Develop strategies that are consistent, clear, and well thought out
2. Develop a superior service attitude that goes above and beyond for our clients
3. Adhere to high ethical standards throughout the organization
4. Provide leadership that is clear, fair, and talent-oriented
5. Provide clear performance measures, training employees to do their jobs, and enabling employees to work together
6. Promote the organization as a good place to work
7. Allow employees to use their skills, knowledge, and experience to create unique solutions for our clients
Creating a High-Performance FM Organization
The framework for fmDiagnostics
AMA Global Study
1. Core Competencies for Federal Facilities Asset Management Through 2020: Transformational Strategies (NRC 2008)
The framework for fmDiagnostics
Drivers:
• Changing environment
• Re-defining core competencies for FMs
• Strategy for workforce development
Baldrige National Quality Program Framework
The framework for fmDiagnostics
Leadership
PlanningCustomer
Focus
Workforce Development
Measurement & Analysis
Process Management
Performance Results
Performance Categories
The framework for fmDiagnostics
The FMD process
1. Senior leaders select questions based on desired information
2. Facilities personnel answer questions3. FMD processes the responses4. FMD determines recommendations and maturity
scores5. Assessment report provided to senior leaders6. Leaders evaluate, prioritize, and implement
recommendations
The framework for fmDiagnostics
• Uses a standardized FM evaluation system
• Measures and benchmarks FM performance against industry standards
• Repeatable and systematic
• Scalable for any number of locations or size of organization
How does FMD work?
FEA provides the consolidation of decades of experience
The framework for fmDiagnostics
Powered by
A Demonstration
Access demo at: www.feapc.com Click FM Diagnostics icon
1. Register2. Complete user profile3. Select and assign modules4. Complete questions for each module5. Generate report6. Review report7. Evaluate, prioritize and implement
recommendations
Steps:
A Demonstration
1. Register
2. Complete User Profile
3. Select and Assign Modules
FMD includes a “module” for each performance category. The modules must be assigned to the individual(s) who will answer the questions.
• Operations and Maintenance
• Workforce
• Customer
• Planning
• Measurement
• Leadership
3. Select and Assign Modules
To assign the modules click on the “Users” tab.
3. Select and Assign Modules
The drop-down menu will include those individuals. Simply choose who you want each module.
4. Respond to Questions forEach Module
Glossary
Notes entered by user
Information explaining the question
Example button “More Info”:
Defining job descriptions that include roles and responsibilities within a facility management organization is a key of creating a professional work environment. Clearly defined roles and responsibilities delineate authority and document who is responsible for different tasks and how all the tasks completed in an organization fit together. Having clear roles and responsibilities is important to enable facility management leadership to continually assess organizational capabilities and work towards its mission. Lack of clearly defined roles and responsibilities results in lower productivity and work not being aligned with organizational needs.
4. Respond to Questions for Each Module
5. Generate Report
6. Review Report
Summary of Scores by Module
Summary of Questions with Response
World Class
Under-Performing
Level 1 – Initial / Ad Hoc
Level 2 –Repeatable
Level 3 – Defined
Level 4 – Managed / Measured
Level 5 – Optimized (High-Performance)
Enha
nced
Cap
abili
ties
6. Review Report
0 10 20 30 40 50 60 70 80 90 100
Performance Results
O&M ProcessManagement
WorkforceDevelopment
Measurement
Customer Focus
Planning
Leadership
Performance Enhancements Achievable
Approach and Methodology
6. Review Report
0 10 20 30 40 50 60 70 80 90 100
Performance Results
O&M ProcessManagement
WorkforceDevelopment
Measurement
Customer Focus
Planning
Leadership
Significant Opportunities to Improve
6. Review Report
Approach and Methodology
7. Evaluate, Prioritize, Implement
Our Experience
• U.S. Department of State OBO
• Smithsonian Institution
• Johns Hopkins APL
• American University
• Fairfax County Public School System
• University of Utah HealthCare System
• UT San Antonio
• University of Tennessee
• Mecklenburg County, NC
• Howard County Public Schools
• Texas Independent Schools
1. Site-visit Preparation
2. On-site prep visit
3. Interviews 4. Out-brief
5. Prepare Report
6. Develop implementation plan
7. Implement recommendations
On-Site Activities
An application
Strategic Benefits:
• Fully support strategic initiatives
• Enhance operational efficiencies and effectiveness
• Continuously monitor improvement
• Improved relationships with customers
• Consistency among installations
Strategic Benefits:
• Fully support strategic initiatives
• Enhance operational efficiencies and effectiveness
• Continuously monitor improvement
• Improved relationships with customers
• Consistency among installations
Benefits of a High-Performance FM Organization
Benefits of a High-Performance FM Organization
Workforce Benefits:
• Build pride in FM• Enhance reputation • Attract and retain staff
Workforce Benefits:
• Build pride in FM• Enhance reputation • Attract and retain staff
Financial Benefits:
• Reduce costs• Optimize process
performance• Maximize return-on-
investment (ROI)• Minimize total cost of
ownership (TCO)• Maximize asset value and
life cycle
Financial Benefits:
• Reduce costs• Optimize process
performance• Maximize return-on-
investment (ROI)• Minimize total cost of
ownership (TCO)• Maximize asset value and
life cycle
Benefits
Thank you for viewing this presentation. for more information please contact us directly
at fmDsales@feapc.com or call 703-591-4855
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