defect zero

DEFECT ZEROEVAN LEYBOURN

Evan LeybournLean / Agile Business Leader and AuthorMelbourne, Australia@eleybournhttp://theagiledirector.com

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FIRST STEP:

UNDERSTAND INBOX ZERO

Inbox Zero by Merlin Mannhttps://www.youtube.com/watch?v=z9UjeTMb3Yk

Watch it, I’ll wait

A SIMPLE MECHANISM TO PROCESS

UNSTRUCTURED & UNPLANNED ACTIVITIES

SO, WHAT IS

DEFECT ZERO

STEP 1: DOES IT NEED RESOLUTION?

IF NOT, DELETE IT

STEP 2: ARE YOU RESPONSIBLE FOR IT?

IF NOT, DELEGATE IT

STEP 3: CAN IT BE RESOLVED IN 10 MINUTES?

THEN, FIX IT

STEP 4: DO YOU NEED MORE INFORMATION?

THEN, DEFER ITADD IT TO THE NEXT ITERATION

STEP 5: IF ALL ELSE FAILS?

DO IT NOWOR ADD IT TO THE PRODUCT BACKLOG

SO, WHAT IS DEFECT ZERO?

AN APPROACH FOR DEV TEAMS TO PROCESS DEFECTS

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DIRECTING THE AGILE ORGANISATIONBY EVAN LEYBOURN

AVAILABLE AT AMAZON AND ALL GOOD BOOK STORES

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