day 2 1230 - 1315 - pearl 1 - vineet jain v1.1
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Transforming to Learning Organization: Converting ‘Bench’ Threat into Great Opportunity
Vineet Jain, Deputy General Manager28-Sep-13
2Transforming to Learning Organization
Agenda
Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
3Transforming to Learning Organization
Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Need and the BackgroundCapability Driven Organization
Transforming to Learning Organization
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Need and the BackgroundCapability Structure
Transforming to Learning Organization
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The Need and the Background
“Mother Ship”
KRA: Reusable components, White papers, Conducting training & Getting trained, Knowledge sharing etc.
BENEFIT: Development Needs, Career Aspirations, Appraisals and “Right” project assignations
Transforming to Learning Organization
Salient Features of Capability Driven Organization
Ensures continuous capability maturity through active participation
7Transforming to Learning Organization
Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Key Issues & Challenges
Inadequate focus
Low Motivation
Knowledge Repository Building
Transforming to Learning Organization
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Key Issues & Challenges
Reduced/Ineffective Training
Reduced Connect
Ineffective utilization of Bench
Transforming to Learning Organization
10Transforming to Learning Organization
Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Solution Approach & Best Practices
Step by step two thronged approach - Converting “bench” threat into a great opportunity.
PUSH Based Approach
PULL Based approach
Transforming to Learning Organization
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PUSH Based Approach
Transforming to Learning Organization
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PULL Based Approach
People feel “pulled” in contributing towards capability
DM (Development Manager) for DM’s KRA
Metrics of Capability Contribution Index (CCI)
Transforming to Learning Organization
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Development Manager (DM) Dashboard
Transforming to Learning Organization
Capability Contribution Index (CCI)
Capability KRAs for Development Managers
and their Team
Scores for contribution. CCI computed based on
corresponding weightage
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Organization Change Management
Transforming to Learning Organization
Effective change management Critical aspect of transforming to a learning organization
Change management at all stages - Ideation to launch stage
Multiple modes of Change Management & Communication
DM dashboard - The single source of truth of contribution.
DMs as ambassador of this initiative
Creating healthy competition – Through DM dashboard
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Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Benefits Realization
This good practice on transforming to learning organization
and converting bench threat into opportunity, has provided
benefits realization in multiple ways, right from maturing of
capability, contribution from people, productivity, impact on
project deliverables and ensuring delivery excellence. Few of
the benefits are tangible and few are non-tangible.
Transforming to Learning Organization
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Benefits Realization - Reusable Components
Transforming to Learning Organization
Qrtr1 Qrtr2 Qrtr3 Qrtr40
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10
15
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Reusable Components
Quarter
Reus
able
Com
pone
nts
Intr
od
uct
ion
of
Go
od
Pra
ctic
e
Number of reusable components zoomed up in just two quarters.
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Benefits Realization - Training
Transforming to Learning OrganizationIn
trod
uctio
n of
Goo
d P
ract
ice
Qrtr1 Qrtr2 Qrtr3 Qrtr40
1
2
3
4
Capability Based Internal Training
Quarter
Num
ber o
f int
erna
l Tra
inin
g
Intr
oduc
tion
of G
ood
Pra
ctic
e
Qrtr1 Qrtr2 Qrtr3 Qrtr40
20
40
60
80
100
Average Trainees/Month
Quarter
Aver
age
Trai
nees
/Mon
th
Internal trainings helping in
reskilling and reduced
external training
Increased deploy ability
due to cross skilling and
reskilling
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Benefits Realization – Knowledge Sharing
Transforming to Learning Organization
Quarter Number of Knowledge Sharing Sessions
Number of Attendees
Quarter1 0Quarter2 0
Introduction of Good PracticeQuarter3 2 69Quarter4 3 93
Knowledge sharing sessions providing better solutions to the customer to
meet their business needs.
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Benefits Realization – Others
Transforming to Learning Organization
Better Connect between DM and Developees
A better and closed knit community with an active community forum.
No major investment for this model.
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Best Practice - Acknowledgement
Transforming to Learning Organization
23Transforming to Learning Organization
Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Current ProcessManual tracking of contribution to capability
Automated Process Automate DM Dashboard through IT systems
Learning and Improvements
Transforming to Learning Organization
Automation
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Applicability to other entities
Level of Applicability
• Applicable at all levels of an IT Organization.
Industry Applicability
• Applicable to any industry, beyond IT industry
Transforming to Learning Organization
This model and approach of transforming a capability based organization and converting bench threat into opportunity can be
leveraged by other IT organizations to ensure effective bench utilization and making it more productive.
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Need and the Background
Key Issues & Challenges
Solution Approach & Best Practices
Benefit Realization
Key Learning and Adaptation to other entities
Conclusion
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Conclusion
Transforming to Learning Organization
These learning and the best practices can be adapted to other Projects, organizations and industries.
Best practice has helped in converting bench threat into opportunity of creating a learning organization.
Talent building, reusable sharing, white paper publishing, training, coaching and mentoring
Increased productivity, Better deployability, Value creation to customer Increased passion, Better employee satisfaction and Higher motivation.
28Transforming to Learning Organization
Special thanks to Dr. Subhash Chandra Rastogi, M.Tech, PMP, PMI-ACP, Ph.D for his valuable and constructive suggestions to prepare this white paper.
Vineet Jain is a seasoned program and project management professional with extensive experience in IT and ERP Implementation. Currently Delivery Head of Oracle eBusiness Practice for US
Graduation in EngineeringMasters in Software Systems from BITS, Pilani Executive Program in Business Management from IIM Calcutta
Has program-managed implementation of large transformational ERP projects across North America, Europe and APAC for global companies.
Presented multiple white papers in various internal forums and external conference, the recent one being the PMI Global Conference at Vancouver, Canada
About the Author
PMI Global Conference at Vancouver, Canada
29Transforming to Learning Organization
Thank You !!!
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Glossary
Transforming to Learning Organization
IT Information TechnologyLoB Line of BusinessKRA Key Result AreaCL Capability LeaderDM Development ManagereDelta Centralized Delivery PortalBU Business UnitSDU Strategic Delivery UnitDU Delivery UnitCCI Capability Contribution Index
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Focus Areas for Capability Contribution
Category Capability Contribution
Reusables and Solutions Reusable Components in eDelta (Centralized Portal)
Reusables and Solutions Utilisation of Reusable Component/ Accelerator
White Papers White Papers in eDelta
White PapersWhite papers in external forums (Oracle Open World, Oracle Open Users Group, PMI etc.)
Team Connect and Mentoring Developee Connect and Mentoring
Knowledge Sharing / Community Participation Knowledge Sharing Sessions
Knowledge Sharing / Community ParticipationSolving any query raised by the members of Technical community
Training Contribution towards Training – Attended
Training Contribution towards Training – Provided
Interview and Referrals Participation in Interview Process
Interview and Referrals Number of referrals (joining as employee)
Others Any other commendable activities towards Capability
Transforming to Learning Organization
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Monthly DM Dashboard Tracker
• Monthly Tracker template for monitoring the Development Manager
and their team of developees, contributing towards transformation
Transforming to Learning Organization
DM Dashboard
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