data mashups xerox
Post on 09-May-2015
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Multi Channel
PhoneChat Email Social Retail Apps Online
Consumer Brand
Consumer
Printed Video
2
ProblemPrevention
1
Unconscious Problem Mitigation
2
Value-added Problem Mitigation
3
Self Service Problem Management
4
Contact Centre Proficiency
5
Increased Customer
Satisfaction
Reduced Costs
Analytics and
Automation
Problem Management to Problem Prevention
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