data geeks rejoice: luminate online benchmark study 2014
Post on 01-Jul-2015
148 Views
Preview:
DESCRIPTION
TRANSCRIPT
Data Geeks Rejoice 2014 Luminate Online Benchmark Report PRESENTED BY LAUREN FIRESTONE & RACHEL SIMON
First Dibs! 2014 Luminate Online
Benchmark Report: www.blackbaud.com/LuminateBenchmark
#bbcon
2 #bbcon
Tweet this now
Voila!
Download it here:
www.blackbaud.com/luminatebenchmark
We ♥ Luminate Online Benchmarks!
• 8th annual report
• Largest of its kind: ~800 nonprofits
• Mature Luminate Online Users (minimum of 36
months)
$1.27 Billion Raised
18 Million Transactions
7.6 Billion Email Messages
New this year
• Fiscal Year: Covers July 1, 2013-June 30, 2014
• The most up-to-date metrics this time of year
• Use as planning tool for next year
• Launch @ bbcon
Methodology
• All Values are Medians:
• Numerical mid-point of any data set, meaning 50% of all the
values lie above that number and 50% are below
• Helps normalize outliers
• Avoid Referral Bias & Measurement Bias
Who’s Who?
• 20 Cohorts:
• 17 verticals based on NTEE Code
• National Nonprofit Mailer – Email housefiles larger than 1 Million
• Team Event – over 80% of revenue comes from events
• Canada – consolidated for improved sample size
Metrics, anyone?
The Housefile Story
8 #bbcon
Usable Housefile Growth
9 #bbcon
12.36% 2.51%
6.07% 6.92%
3.88% 8.75%
7.04% 16.65% 16.48%
7.55% 11.91%
17.43% 9.69%
0.84% 10.31%
3.81% 2.77%
6.32% 10.70%
12.96% 7.97%
Animal Welfare
Association & Membership
Canadian Organization
Christian Ministries
Disaster & International Relief
Disease & Health Services
Environment & Wildlife
Food Bank
Health - Medical Research
Higher Ed
Hospital Foundation
Hospitals
Human & Social Services
Jewish
National Nonprofit Mailer
Performing Arts & Libraries
Public Affairs
Public Broadcasting Stations
Team Event
Visitation
TOTAL
8% usable Housefile Growth
Year Over Year Change: Percent of
Housefile that Donates
10 #bbcon
17.65% 3.15%
20.28% 15.93%
10.60% 12.36%
16.81% 21.18%
25.28% 13.14%
17.32% 24.04%
18.13% 14.95%
17.02% 12.19%
10.98% 12.17%
13.39% 23.46%
15.08%
Animal Welfare
Association & Membership
Canadian Organization
Christian Ministries
Disaster & International Relief
Disease & Health Services
Environment & Wildlife
Food Bank
Health - Medical Research
Higher Ed
Hospital Foundation
Hospitals
Human & Social Services
Jewish
National Nonprofit Mailer
Performing Arts & Libraries
Public Affairs
Public Broadcasting Stations
Team Event
Visitation
TOTAL
Percent of housefile that
donates increased 15 % YOY
Buzzworthy Trends
• Direct relationship: Housefile Growth $$ Raised
Online
• No signs of slowing in attracting new supporters
• Constituents WANT to be communicated with via email!
• Supporters who believe in your mission are best!
11 #bbcon
Lauren’s Take: Applying the Data
• A robust email file is critical to organizational growth:
• Make email acquisition a priority
• Nurture & cultivate
• Proceed with Caution: List fatigue
• Attract high-quality constituents
• Put the relationship first
12 #bbcon
The Email Story
13 #bbcon
Volume is Up…Email Messages Sent YOY
14 #bbcon
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
-
50
100
150
200
250
300
Email Messages Sent
YOY % Change
Median Messages Sent = 144
60% overall increase in Messages Sent YOY
…Way Up. Email Recipients YOY
15 #bbcon
72.30%
58.35%
77.38%
59.27%
Donation eNews Other Advocacy
72% increase in # of Email Recipients YOY
Open Rates: Holding Steady
16 #bbcon
15.36% 16.26%
17.60% 16.89%
0.82% 1.76% 0.94% 0.42%
Donation eNews Other Advocacy
Total YOY Change
Click-Through Rates: Declining
17 #bbcon
0.61% 1.61% 1.39%
2.05%
-6.40%
-10.85% -12.02%
-5.75%
Donation eNews Other Advocacy
Total YOY Change
Email Conversion Rate: Declining
18 #bbcon
-0.16%
-0.11%
-0.06%
-0.01%
0.04%
0.09%
0.14%
-30.00%
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
Yoy % Change Median Conversion Rates
25% Year over Year Decrease in Appeal Email
Conversion Rate
Buzzworthy Trends
• 60% increase in distinct email messages sent!
• Open rates holding steady
• Constituents are engaged and still consuming
information via email
• However, Click through rates continue to decline
19 #bbcon
Lauren’s Take: Applying the Data
• Maximize constituent engagement
• Send differentiated messages
• Be responsive
• Bottom Line: With more eyes on your email, you better
make sure it is timely, relevant, and personal
• Understand the communication pathway
• Where are they going?
• How are they getting there?
• What are they doing?
20 #bbcon
The Giving Story
21 #bbcon
Value of Usable Email Addresses
22 #bbcon
$13.68
$3.67
$8.69
$17.75
$24.76
$15.46
$6.01
$38.89
$20.18
$8.27
$17.72
$19.25
$14.44
$13.69
$2.24
$10.98
$3.12
$12.73
$25.41
$6.55
$12.46
Animal Welfare
Association &…
Canadian…
Christian Ministries
Disaster &…
Disease & Health…
Environment &…
Food Bank
Health - Medical…
Higher Ed
Hospital Foundation
Hospitals
Human & Social…
Jewish
National Nonprofit…
Performing Arts &…
Public Affairs
Public…
Team Event
Visitation
Total
Each Usable Email Address has $12.46 Median
Annual Online Revenue
Overall Online Revenue: YOY Change
23 #bbcon
Online Giving by Vertical: YOY Change
24 #bbcon
13.64%
-4.57%
21.34%
11.34%
8.39%
2.50%
15.39%
14.84%
-4.14%
18.37%
16.79%
8.24%
13.57%
-2.39%
5.83%
2.98%
1.15%
11.07%
-3.32%
16.64%
8.07%
Animal Welfare
Association & Membership
Canadian Organization
Christian Ministries
Disaster & International Relief
Disease & Health Services
Environment & Wildlife
Food Bank
Health - Medical Research
Higher Ed
Hospital Foundation
Hospitals
Human & Social Services
Jewish
National Nonprofit Mailer
Performing Arts & Libraries
Public Affairs
Public Broadcasting Stations
Team Event
Visitation
Total
Online Giving by Housefile: YOY Change
25 #bbcon
14.84%
9.08% 9.48%
9.06%
12.05%
6.89%
5.93%
2.90%
4.40%
0.93%
5.79%
8.07%
Median
Buzzworthy Trends
• Donors are online, they are giving, and they are
giving more
• Increases:
• Number of gifts
• Total revenue
• Average gift amount
26 #bbcon
Lauren’s Take: Applying the Data
• Have a multi-channel, multi-response fundraising
strategy
• Ditch the silos
• Monitor the landscape
• Give your strategy time to drive results
27 #bbcon
The most important metric is
an organization’s own
historical performance.
28 #bbcon
www.blackbaud.com/luminatebenchmark
30 #bbcon
Don’t forget to complete
a session survey!
Each completed survey enters you into a drawing to win a
complimentary registration to bbcon 2015 in Austin, Texas*.
*Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be
exchanged, applied to, or combined with any other offer.
Are you pumped up and ready to go?
top related