d1 1510 extending lean-agile leadership (ifer-ryan-chuck ...€¦ · boeing 787 • global...

1© Scaled Agile, Inc.

Extending Lean-Agile Leadership Skills with Empathetic Leadership

2© Scaled Agile, Inc.© Scaled Agile, Inc. 2

Jennifer FawcettIntroducing how

empathy can evolve your system

Dr. Chuck PezeshkiThe evolutionary

system

RyanMartensStart practicing

today

3© Scaled Agile, Inc.

4© Scaled Agile, Inc.

Empathetic Leadership

Find yourself in the service of others.– Gandhi

5© Scaled Agile, Inc.© Scaled Agile, Inc. 5

Extend your Agile leadership with empathy to connect the people and

systems for better outcomes.

6© Scaled Agile, Inc.© 2017 Scaled Agile, Inc. All Rights Reserved. 6© Scaled Agile, Inc.

7© Scaled Agile, Inc.

Benefits

8© Scaled Agile, Inc.

Is this your Value Stream organization?

9© Scaled Agile, Inc.

10© Scaled Agile, Inc.© Scaled Agile, Inc. 10

Dr. Chuck Pezeshki

11© Scaled Agile, Inc.

Why empathy matters in design organizations

Boeing 787• Global collaboration ‘lowest

bidder’ model – exchange at CAD/specification-level only (to start)

• Abandonment of local/regional community – re-location of manufacturing

• May never recover sunk costs

Style …

Empa

thy

12© Scaled Agile, Inc.

Why empathy matters in design organizations

Empathetic workflow• ‘Working Together’ group –

1st time

• Balance of vertical integration/local-regional outsourcing - multiple positive information exchanges

• Most successful/profitable wide body in history

… over substance!

Empa

thy

13© Scaled Agile, Inc.

Conway’s Law: Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations.

How does this … … produce this?

14© Scaled Agile, Inc.

Knowledge structured in the form of the

org chart!

Synergy & coherence Empathy!

As we relate, so we think!

But first…

15© Scaled Agile, Inc.

Self similarity – ‘Fractal Structure’

Leadership sets the patternTop down

Bottom up

Emergent BehaviorPrinciple of Reinforcement

Organization

Individual

16© Scaled Agile, Inc.

Empathy – its evolution and place in our brains

Spatial, temporal scales, resources, energy

Increasing number of people

Knowledge structure

Empathetic development

Mirroring behaviorsFragments, short time, spatial scales

Emotional empathyLong time/short time stories

Rational empathyAuthority fragments, meta-linear algorithms

Conscious empathyHeuristics/multiple heuristics

Global empathySelf-aware, integrated thought

17© Scaled Agile, Inc.

Groundhog Day

18© Scaled Agile, Inc.

Rational empathy

Students with Capstone client (Intel)

Courtesy of Industrial Design Clinic at Washington State University

19© Scaled Agile, Inc.

Evolution vs. Sophistication – How do we change?

4 Branching4 Refinement4 More detail, up and down scales4 Reliability

4 Jumps/Discontinuities in social system structure

4 Validity

4 Richer data-driven environment

4 Greater acceptance of unknowns

4 Relative wisdom

Empa

thy

| Dup

lex

conn

ectio

n

Spiral Dynamics Levels by Don Beck maps changes in social structure

Global systemic

Communitarian

Performance-based

Legalistic

Authoritarian

Tribal

SurvivalEvol

utio

n

Sophistication

Evol

utio

n

20© Scaled Agile, Inc.

What does this mean for software and systems?

4 Artificial Intelligence4 Process Automation4 Feature Set4 Platform Differentiation

4Blockchain4Independent ratings

4Data

4Likes

4Verbal reviews Empa

thy

| Dup

lex

conn

ectio

n

TrustGlobal systemic

Communitarian

Performance-based

Legalistic

Authoritarian

Tribal

Survival

Sophistication

Evol

utio

n

21© Scaled Agile, Inc.

Not just a philosophical conversation

4 Artificial Intelligence4 Musk, Hawking, Kurzweil, MIT, etc.!

4Blockchain

4De-institutionalizion because of no need for authority-based trust

Empa

thy

| Dup

lex

conn

ectio

n

Not just ‘either/or!’

Resource/planning decisions must be made

Do you need a high-status authority to tell you where to go?

Or can you understand the social physics enough to guide yourself?

Sophistication

Evol

utio

n

22© Scaled Agile, Inc.

Not static

As I evolved my empathy, my understanding changed!

First: Egocentric – Success due to the fact I was a ‘Guilty Catholic’!Second: Transactional Model – Stakeholder “Circle of Treats, Skin in the Game”Current: Deep development facilitator in charge of understanding students’ needs for growth and meaning, creating the world so this can happen.

Galadriel’s Mirror

23© Scaled Agile, Inc.

24© Scaled Agile, Inc.

Ryan Martens

25© Scaled Agile, Inc. 25© Scaled Agile, Inc.

A Superpower Worth Mastering

Empathy Interviews

26© Scaled Agile, Inc.

© 2016 Scaled Agile, Inc. All Rights Reserved.

26© Scaled Agile, Inc.

Empathy interview exercise (part 1)

4Turn to a person next to you. Determine who has old shoes, and who has new shoes. Old shoes will be the interviewer.

4Practice interviewing with a neutral verbal tone and body language.

4Start with this question: “What’s going well for you today?”

4Follow-up with this question: “What’s not going well for you today?”

4Dig in. Ask “Why?” Ask “Why not?”4

min

27© Scaled Agile, Inc.

© 2016 Scaled Agile, Inc. All Rights Reserved.

27© Scaled Agile, Inc.

Empathy interview exercise (part 2)

4Switch interviewers.

4Ask, “As you think forward to the next quarter, what has you motivated?”

4“What has you worried?”

4Dig in, and ask, “Why?”

4min

28© Scaled Agile, Inc.

© 2016 Scaled Agile, Inc. All Rights Reserved.

28© Scaled Agile, Inc.

Poll #1

Select all that apply:

4Did you connect with past experience?

4Can you see patterns of your own growth?

4Do you feel like you can make a difference?

4Are you responsible at some level for the change?

29© Scaled Agile, Inc.

Select all that apply

30© Scaled Agile, Inc.

© 2016 Scaled Agile, Inc. All Rights Reserved.

30© Scaled Agile, Inc.

Poll #2

What were you feeling? (select all that apply)4Peace4Power4Joy4Abandonment4Control

31© Scaled Agile, Inc.

What were you feeling?

32© Scaled Agile, Inc. 32© Scaled Agile, Inc.

Stories in Empathy and SAFe

33© Scaled Agile, Inc. Courtesy of Pat Elwer and Ryan Martens

34© Scaled Agile, Inc.

35© Scaled Agile, Inc.© Scaled Agile, Inc. 35

Extend your Agile leadership with empathy to connect the people and

systems for better outcomes.

36© Scaled Agile, Inc.

Specific places to apply empathy within SAFe

Learn Do Teach

Never Split the Differenceby Chris Voss

Blog: Empathy.guru

Empathy interviews

• Prior to Program Increment (PI) Planning

• Prior to Portfolio Planning

Bring customers and/or partners to PI Planning

Empathy interviews to other Scrum Masters, RTEs, and facilitators

37© Scaled Agile, Inc.

Benefits we have found4Identified major issues prior to meetings (priority, architecture,

approach, etc.)

4Identified misalignment prior to meetings (leadership / staff, product pines, customer segments, etc)

4Expanded perspectives

4Engaged the introverted members in 1:1 setting

4Help develop the ‘Theory’ prior to the meeting – allowed for clear retrospective

38© Scaled Agile, Inc. 38© Scaled Agile, Inc.

As we RELATE, so we THINK!

39© Scaled Agile, Inc.© Scaled Agile, Inc. 39

Bigotry

40© Scaled Agile, Inc.

41© Scaled Agile, Inc.© Scaled Agile, Inc. 41

Two Take-a-waysAre you willing to be a research partner and help students from University of Idaho and Washington State University?

If yes, sign up for an interview to help students

Would you be willing to sign up for a 2-3 day course in Q1?

Let us know by signing up!

42© Scaled Agile, Inc.© Scaled Agile, Inc. 42

Thank you!

43© Scaled Agile, Inc.© Scaled Agile, Inc. 43

Please rate this session

Open “Schedule” on mobile app and locate session

Tap star rating at top of screen