customer support at redbubble - part 1

Redbubble CS- MelbourneWe serve our customers by:

Employing Authentic People

Balcony profileby athex

lets got What happens then?We ask them to bring their most creative selves to work by ensuring they feel:

● Empowered

● Valued

● Accountable (without threat)

Black and White Wheelby wolfcat

Invested “Productive” ● Value each

other

● Work beyond $ and title

● Attrition is reduced

Emptying the bin just off Hosier Laneby benthebrown

● Adhere strictly to a set of KPIs

● Work under threat of punishment

● Work under promise of $ or title reward

Making effective KPIsFocus on:

● Quality● Voice/Brand● Personality● Reasonable productivity

How are those defined?

ASK THE TEAM!

Triangulationby Hartkamp

What do you get?

COLLABORATION VS

BIG STICK

bring the sake and don't forget I love youby Luckyvegetable

What ? to askIdentify that our department can assist others daily by asking:

● How can we help?● How do we need help?

When we do this, we ensure we’re always adhering to our own ethos to Honour The Artist’s Journey.

Triangulationby Hartkamp

Corner #3by DomaDART