customer self service version architecture diagram...ticket #1465554: action-opentext ticket...
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0.0
CAMS
1.0
Tickets
0.2
Profile
Settings
Created by Rachele DiTullio | Contact: rachele.ditullio@opentext.com30 May 2013 1 of 1
Customer Self Service – Version 4.2 – Architecture Diagram
1.1
Create New
Ticket
1.2
View/Edit
Ticket
Tickets Tab
2.0
Accounts
2.1
View/Edit
Account
2.1.4
Contact
Details
2.1.1
Add New
Environment
2.1.2
View/Edit
Environment
Accounts Tab
1.2.1
Add New
Event
2.2
Account
Selections
2.3
Environment
Details
0.3
Contact
Support
0.1
Sign Out
Utility Navigation
0.4
Feedback
3.0
Home
LegendGateway to the site
Relationship
between pages
Page
Path flow
Group of
related
pages
External
resource
Popup
layer
4.0
Contracts
2.4
Quick New
Environment
New for
this Phase
1.2.2
Escalate to
Management
4.1
Contract
Details
1.3
Watch
Tickets
0.5
Search
5.0
Development
5.1
Development
Details
5.2
Watch
Development
4.2
E-Commerce
Solution
1.2.3
Escalation
Details
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